7171 Ohms Lane, Edina, MN 55439
For more information about senior living options: (844) 490-3973
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Cassia is a place that genuinely cares about its employees and the residents, described as a top-notch organization. Cassia is a great company dedicated to serving older adults. The Cassia location has been loved by staff and residents, with praise for the leadership team. The facilities are very well maintained, offering nursing home, assisted living, adult day care, and short-term rehab. The people at Cassia are absolutely wonderful.
They promised to pay prep time and cover supply expenses, but prep time ended up unpaid and supplies unreimbursed. Corporate won't pay expenses; only one payment was ever issued and then nothing. All expenses must be pre-approved by a supervisor, often after the expenses were already incurred. They are unresponsive to payment requests and fail to reply to communications about reimbursements. Management circles the wagons and goes into hiding when issues are raised. Do not work there, do not send your family to this place. Corporate Cassia ruined the community by focusing on the bottom line and ignoring mission, vision, and values. HR and management are described as liars who treat employees like a second-class citizens.Cassia, a senior living operator with multiple communities, including a Lakeside location in Dassel, presents a complex portrait in the experiences shared by staff and families. On one hand, many reviewers describe the organization as genuinely devoted to serving older adults and express pride in the people, the residents, and the overall mission. They praise well-kept facilities, the sense that the communities care about those who live and work there, and occasional praise for leadership at the local level. In some accounts, the Davis and Dassel teams are depicted as friendly, supportive, and capable, with residents enjoying positive relationships with staff and leadership.
But beneath those favorable words lies a troubling counter-narrative about corporate influence and operational practices that some employees say undermine the very care Cassia is supposed to uphold. A recurring motif is the gap between promises made during hiring and what actually happens on the ground. Several reviewers recount promises that they would be paid for prep time and reimbursed for supply expenses tied to activities. Weeks into employment, many found that prep time was not paid as promised, or that the time counted had to fall strictly within their working hours, which effectively nullified the intended pay for prep. Similarly, expense reimbursements were inconsistently honored: reports were submitted for supplies used for activities, with only a single payment ever received, followed by silence or denial from corporate channels. The complaints consistently point to a lack of clarity and accountability about what is reimbursable and who controls the approvals.
The confusion deepens with changes to the reimbursement process. Reviewers say that expenses suddenly had to be pre-approved by supervisors - and that this approval came after the fact, sometimes leaving staff unable to recoup costs. In some cases, staff were told that their supervisors must buy the supplies instead, an arrangement that seemed to contradict earlier promises and left employees frustrated and financially at risk. The sense of inconsistency is compounded by reports that corporate policy would override local needs, and that speakers were urged to accept alternatives that did not align with what they believed was best for the residents or for their own job requirements. One employee who spoke up about time spent assisting pastoral staff was told that the time had been approved, only to be called out later for "too much time," with the expectation that anything beyond a strict limit required prior authorization that many felt had already been granted.
The interpersonal dynamics within Lakeside Dassel and similar Cassia communities add another layer of tension. A number of accounts discuss strained communications with activity staff and leaders who were supposed to facilitate resident-centered programming. In particular, a participant described ongoing miscommunication with the Activity Director, who reportedly rarely engaged with plan changes or requests and pushed back on emails that were intended to benefit residents. The author emphasizes that their involvement with activities was meant to enhance resident life, not to placate the staff, and felt discouraged by the lack of responsiveness. The experience culminated in a feeling that staff and residents alike were caught in a tug-of-war between trying to do good for residents and navigating administrative demands that often felt misaligned with those goals.
Another thread in the feedback is a palpable critique of corporate leadership versus local community autonomy. Some reviewers lament that corporate leaders are distant - valuing the bottom line over the lived realities of employees and residents. They contend that the mission, vision, and values that once guided Cassia have been sidelined by decisions made from afar, allegedly without sufficient input from the people who work inside the communities day in and day out. This sentiment is paired with the belief that corporate interventions have "demolished" what local teams had built, replacing collaborative, resident-focused problem solving with centralized mandates. The tension between local teams trying to advocate for residents and corporate executives who prioritize financial outcomes or policy consistency emerges as a recurring point of frustration.
The most pointed criticisms extend to the human resources and management culture. Several reviews use strong language to describe HR and leadership as dishonest or unreliable, accusing them of lying or of failing to address genuine concerns in a timely manner. There are references to potential regulatory scrutiny and plans to pursue remedies through small claims courts or other channels as employees fight to recoup personal expenditures and secure fair treatment. In short, some reviewers feel that the organization's internal culture lacks the open communication and accountability necessary to sustain trust among staff and residents alike, even as others elsewhere within Cassia continue to have positive experiences with specific locations.
Despite the criticisms, there are brief affirmations of good quality in some places. A few comments highlight that the nursing and assisted-living environments can be well maintained and staffed by capable, caring people. Phrases like "Very well maintained nursing home, assisted living and adult day care" and "Absolutely wonderful people" appear alongside the more scathing statements, underscoring that experiences vary by location and by individual relationships within the same organization. In some instances, reviewers acknowledge that the core goal - caring for older adults with dignity - remains visible and strong, even when the day-to-day operations and corporate interactions create friction.
Taken together, the reviews depict a landscape where Cassia's care for residents can shine in practice at the local level, yet where employees feel hamstrung by inconsistent promises, shifting policies, and a perceived disconnect between corporate leadership and the realities of frontline work. The tensions around pay for prep time, expense reimbursement, approvals, and the handling of staff initiatives point to systemic issues that some staff see as undermining morale and trust. For families considering Cassia or for individuals evaluating employment, the message is clear: experiences will likely vary by location, and it may be essential to seek out transparent, written agreements on pay, reimbursements, and approval processes, to talk directly with on-site leaders about resident-centered goals, and to verify the alignment between local practice and the organization's stated mission. In the meantime, the positive remarks about the people, the care, and the potential for meaningful relationships within Cassia communities should be weighed alongside the broader concerns raised by staff and residents.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Guardian Angels Elim Home Care in Edina, MN is an assisted living community that offers a range of amenities and care services to its residents. The community provides a comfortable and fully furnished living space with cable or satellite TV, Wi-Fi/high-speed internet, and a small library for leisurely reading. Residents can enjoy delicious meals in the on-site dining room that offers restaurant-style dining and special dietary options.
The staff at Guardian Angels Elim Home Care provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer medication management and follow a diabetes diet for those who require it. Mental wellness programs are available to support the emotional well-being of residents.
The community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This makes it easy for residents to access various amenities and services in the surrounding area.
At Guardian Angels Elim Home Care, residents have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by the community. This promotes social interaction and engagement among residents.
Overall, this assisted living community provides a comfortable and supportive environment for seniors in Edina, MN. With its range of amenities and care services, residents can maintain their independence while receiving personalized assistance when needed.
Guardian Angels Elim Home Care is located at 7171 Ohms Lane, Edina, MN 55439 in Hennepin County, Minnesota
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