3456 Heritage Drive, Edina, MN 55435
For more information about senior living options: (866) 208-4318
Overall Review of Heritage Of Edina II
Pros
Heritage staff are incredibly helpful, kind, and caring.- Her mom had a very positive experience, enjoying the activities, food, and people.
- Heritage has a warm, cozy feel with terrific staff.
- Many staff members have been with Heritage for years.
- The facility offers special activities for residents, including picnics, music, singing, bingo, and movies.
- The staff treat residents like royalty.
- The whirlpool bath is a standout feature.
- Staff are super friendly and residents are in good hands.
Cons
The place is described as one of the worst places to bring family members.- It is claimed that the facility is understaffed and that the staff sit around doing nothing, including the charge nurse.
- The state should enforce oversight on this facility.
- The facility is described as resembling the 1950s.
- Aides are described as drama-filled and gossiping at the nurse station nonstop, with rounds not performed until shift end.
- A resident wandered outside and died.
- Call lights take a long time to get answered.
- The food service staff are described as horrible, and the food is described as institutional.
Review
Heritage of Edina II in Edina, Minnesota is best suited for families seeking a warm, home-like assisted living environment where staff know residents by name, activities are plentiful, and long-tenured caregivers sustain meaningful relationships. The community tends to attract residents who thrive on social engagement, personalized attention, and consistent, compassionate oversight. The presence of both assisted living and more intensive care options on site helps families feel a degree of continuity as needs evolve. For seniors who prize a familiar, cozy atmosphere over a gleaming, clinical impression, Heritage offers a compelling fit.
However, families that demand top-tier medical immediacy, ironclad accountability, or a rigorously modern facility may want to consider alternatives. Several reviewers point to episodic staffing gaps, slow call-bell responses, and what they describe as “drama at the nurse station” or inconsistent leadership. If a loved one requires constant, high-frequency monitoring or an environment with minimal risk of staff turnover, this community may fall short of expectations. Those who are sensitive to management style and real-time problem resolution should probe deeply before moving forward.
On the positive side, the strongest asset is the culture of care that permeates the halls. Residents and families consistently recount kindness, respect, and a willingness to go the extra mile. Long-tenured staff create stability, and families note that the owner is visible, makes rounds, and treats residents with a sense of personal responsibility. The activity calendar, music, bingo, picnics, movies, gives residents opportunities to engage meaningfully, contributing to a sense of belonging that matters as memory and independence evolve. Practical provisions, transfer-friendly whirlpool baths, attentive on-duty nursing, and responsive office staff, round out a credible care ecosystem that supports both daily needs and crisis moments.
Yet the reality includes meaningful caveats. Multiple accounts describe delays in call bells and inconsistent response times, which can erode confidence, especially for residents with higher care needs. Reports of interpersonal tensions among aides and managers, and at least one high-profile concern about safety and accountability, underscore ongoing challenges with staff dynamics and oversight. The risk is not universal, but it is consistently present enough to warrant careful scrutiny. The community’s strength, cohesive teams with deep tenure, needs to be weighed against the potential for gaps in supervision and timely intervention.
From a facilities perspective, Heritage of Edina II leans toward a traditional, comfortable aesthetic rather than cutting-edge modernization. The décor has been described as dated, though some families value the sense of history and the homelike atmosphere that comes with it. The building accommodates both assisted living and more intensive nursing care, with staff who appear committed to managing transitions and coordinating with hospital teams when necessary. The caregiver ecosystem includes numerous staff members with decades of service, a dynamic that often translates into more personalized knowledge of residents’ routines, preferences, and triggers.
For decision-making, key steps should be taken: request current staffing schedules and call-bell response benchmarks, observe a shift in the nurse station, and speak directly with several residents and family members about responsiveness and trust. Investigate how medical orders are synchronized with the hospital and how billing and waivers are handled during crunch times. If emphasis is placed on strong social engagement, stable relationships, and hands-on care from an engaged owner, Heritage of Edina II delivers convincingly. If, instead, the priority is flawless responsiveness, minimal drama, and state-of-the-art amenities, alternatives in the Edina area will likely be more suitable.
54 resident community capacity
Assisted Living
Independent Living
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (5 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Concierge services
Planned day trips
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