Overall Review of Edenbrook Of Edina
caveat
18 reviews mention this
Nursing care feels inconsistent
Residents describe serious lapses in nursing response and medication care.
Many reviews point to nursing care that falls short of expectations, including reports of delayed help after call buttons and concerns about wrong medications, missed doses, or medication/diabetes management not being followed. A number of families also describe residents not being checked promptly, with accounts of residents left waiting for bathroom assistance, wound-related needs, or basic care. The concerns often extend beyond routine scheduling, with some reviewers describing medical emergencies that they attribute to inadequate monitoring. At the same time, a smaller set of reviews praises nursing teams as caring and attentive, which makes the overall experience feel uneven from one reviewer to the next.
caveat
14 reviews mention this
Call button wait times come up
Several reviews mention long waits for help after calling for assistance.
A recurring theme is delayed follow-through after residents or family members request help, including reviews describing the call button response taking much longer than expected. Some commenters frame this as a staffing issue, while others describe situations where help did not arrive in time for urgent needs. There are also a few contrasting reviews that say staff were responsive, but the negative call-response stories are repeated enough that many families urge staying very involved. Overall, reviews suggest getting timely assistance may depend heavily on timing and staffing levels.
differentiator
10 reviews mention this
Therapy is a bright spot
Physical and occupational therapy receives standout praise in reviews.
Multiple residents and families highlight the therapy team as a major reason they felt progress during rehab or wound care stays. Several reviews describe physical and occupational therapy as dedicated and effective, including accounts of improved mobility and recovery. Some reviewers also mention specific wound-care support as an area where the staff helped them recover. While other parts of the stay drew criticism, the therapy experience is one of the more consistently positive themes in the comments.
common
12 reviews mention this
Food quality is mixed
Dining reviews are divided between praise and frequent complaints.
Food comes up often, but with opposite outcomes: some reviews say meals were good or enjoyable, while others describe food as cold, unappetizing, or incorrect for dietary needs. Several residents mention issues like lack of condiments, repetitive items, or concerns about dietary restrictions not being followed. Other reviewers counter that menus were adequate or that the food matched their expectations enough to mention it positively. The community does provide restaurant-style dining in its offerings, and the reviews suggest the experience varies across stays and meal handling.
caveat
11 reviews mention this
Cleaning and upkeep are questioned
A number of reviews raise cleanliness and maintenance concerns.
Some reviewers say the facility was kept clean and did not have strong odors, while others describe rooms and common areas as dirty or poorly maintained. Negative accounts include reports of hygiene issues, problems with bathroom conditions, and maintenance concerns such as equipment or fixtures not working as expected. Several comments also mention cleanliness lapses alongside concerns about care delivery and staffing. Taken together, reviews indicate that cleanliness may be inconsistent across floors, rooms, or points in time.
common
20 reviews mention this
Staff compassion varies by unit
Residents describe both very caring interactions and rude or dismissive encounters.
Alongside the complaints, many reviews specifically praise staff for being kind, respectful, and supportive, with families describing warm communication and help that went beyond basic duties. Others, however, describe condescending or rude behavior, including complaints that staff did not check on residents, did not communicate effectively, or handled questions dismissively. Some reviewers attribute problems to understaffing, while others emphasize the need for management and accountability. Overall, the staff experience appears uneven in reviews, with strong praise in some stories and frustration in others.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
85 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (5 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Caring staff, engaged owner, and a lively activities program with pleasant garden spaces.
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