5265 Edina Industrial Boulevard, Edina, MN 55439
For more information about senior living options: (866) 208-4318
Customcare Home Health Care Costs & Pricing
Customcare Home Health Care offers a range of pricing options that reflect the unique services provided in comparison to both Hennepin County and the broader Minnesota region. For semi-private rooms, Customcare is competitively priced at $4,500, slightly above Hennepin County's average of $4,356 but notably higher than the state average of $4,051. In contrast, their private room option at $4,700 presents a more accessible alternative to Hennepin County's higher rate of $5,580 and remains below Minnesota's average of $5,090. However, it's worth noting that Customcare's offering for a one-bedroom suite stands apart significantly at $7,000; this is considerably more expensive than both Hennepin County's average of $3,550 and the state average of $2,893. This pricing structure indicates Customcare's commitment to providing specialized care tailored to individual needs while navigating a diverse cost landscape in home health options across the county and state.
| Floor plans | Customcare Home Health Care | Hennepin County | Minnesota |
|---|---|---|---|
| Semi-Private | $4,500 | $4,356 | $4,051 |
| Private | $4,700 | $5,580 | $5,090 |
| 1 Bedroom | $7,000 | $3,550 | $2,893 |
Assisted Living communities with a similar price nearby
-
from +$500 / mo
LuAnn's Place
$5,000 to $6,800 / month7.1 miles away -
from -$720 / mo
Lilydale Senior Living
$3,780 / month11.2 miles away -
from -$730 / mo
Accurate Homes
$3,770 to $4,350 / month8.1 miles away -
from -$845 / mo
Gable Pines
$3,655 to $4,535 / month19.9 miles away -
from -$600 / mo
NorBella Champlin
$3,900 / month21.6 miles away
Overall Review of Customcare Home Health Care
Pros
The company is described as professional, timely, and proactive, with clients reporting great service.- Summer and Jack are on top of it.
- The organization is a great place to receive care, with Nicole the nurse/case manager described as like family.
- They are attentive to clients' needs and carefully screen employees before they start.
- They strive to ensure clients always have coverage when staff are unavailable.
- The organization emphasizes following policies and procedures to meet clients' needs.
Cons
The administration sucks and uses outdated HR processes.- The service provided by the company sucks and has left clients without help for over a year.
- The company blames labor shortages but is screwing up.
- The company does not bother to respond to reviews or address complaints, and is accused of lying.
- The company is heartless and unresponsive to clients' losses, calling only about bills.
- CustomCare has staffing issues that leave clients without coverage when PCAs are sick.
- The company is extremely unorganized.
Review
Customcare Home Health Care in Edina, Minnesota, is best suited for families that can tolerate some variability in daily staffing while valuing a hands-on, relationship-focused approach to in-home care. The strongest fit is for clients who want a highly screened cadre of PCAs and a dependable nurse or case manager who maintains a direct line of contact with the family. This provider prizes policy discipline and personalized oversight, which matters when a clear care plan and professional boundaries are important. It is not the right choice for those who require constant, guaranteed back-up coverage or who cannot accommodate occasional schedule fluctuations.
On the positive side, Customcare earns praise for meticulous caregiver screening and a genuine focus on the client’s needs. Several reviews point to a careful match of aides and a nurse/case manager who treats the family as a trusted partner. When the roster includes reliable staff, instances cited include caregivers like Summer and Jack, care quality and responsiveness rise, and the sense of partnership with the family strengthens. Nicole, noted as the nurse/case manager, exemplifies the personal accountability some families prize, delivering what feels like consistent, compassionate leadership at the home level.
Yet the downsides are substantial and recurring. Administration is described as outdated, with HR processes that don’t keep pace with expectations. The most troubling pattern centers on staffing: chronic short-staffing translates into missed visits and heavy reliance on families to bridge gaps. Reviews repeatedly claim that back-up PCAs are rarely available, leaving vulnerable clients without essential support when regular staff are unavailable. Billing and communication trouble also surface, including perceived delays and a lack of proactive follow-up after significant events. Taken together, these dynamics create real fragility in day-to-day reliability.
The strengths can offset some risk for families who can plan around the gaps, but they do not erase the fundamental reliability concerns. A careful hiring process and a culture of policy adherence matter, and when the team is aligned, care delivered at home can be solid and compassionate. The best performing individuals, like Summer, Jack, and Nicole, demonstrate what consistent, person-centered care looks like. However, the persistent lack of dependable back-up coverage and ongoing administrative hurdles undermine confidence, especially for clients with complex medical or scheduling needs.
For families considering Customcare, a practical approach is essential. Demand a detailed backup plan: the maximum wait time for a replacement, the escalation path, and a written service-level agreement that covers scheduling and visit frequency. Insist on transparent billing timelines and rapid access to a dedicated contact person. If prompt, reliable coverage and straightforward administration are non-negotiable, this agency may not meet those standards without strong contingencies and vigilant oversight. Those who cannot tolerate intermittent coverage should seriously explore alternatives with proven continuity and clearer backup systems.
Bottom line: Customcare delivers genuine compassion and thoughtful caregiver screening, and for families who can coordinate around the gaps, the service can meaningfully support in-home care. However, the ongoing staffing instability, inconsistent backup coverage, and administrative hurdles are real deal-breakers for anyone requiring steady, predictable support. Those needing unwavering reliability should pursue options with more robust backup networks and transparent, rigorous administrative processes, while Customcare remains a viable choice for families willing to implement contingency plans and insist on strong, personal care management.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (7 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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