5265 Edina Industrial Boulevard, Edina, MN 55439
For more information about senior living options: (844) 490-3973
Customcare Home Health Care offers a range of pricing options that reflect the unique services provided in comparison to both Hennepin County and the broader Minnesota region. For semi-private rooms, Customcare is competitively priced at $4,500, slightly above Hennepin County's average of $4,356 but notably higher than the state average of $4,051. In contrast, their private room option at $4,700 presents a more accessible alternative to Hennepin County's higher rate of $5,580 and remains below Minnesota's average of $5,090. However, it's worth noting that Customcare's offering for a one-bedroom suite stands apart significantly at $7,000; this is considerably more expensive than both Hennepin County's average of $3,550 and the state average of $2,893. This pricing structure indicates Customcare's commitment to providing specialized care tailored to individual needs while navigating a diverse cost landscape in home health options across the county and state.
| Floor plans | Customcare Home Health Care | Hennepin County | Minnesota |
|---|---|---|---|
| Semi-Private | $4,500 | $4,356 | $4,051 |
| Private | $4,700 | $5,580 | $5,090 |
| 1 Bedroom | $7,000 | $3,550 | $2,893 |
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Summer and Jack are on top of it. The company is professional, timely, and proactive in business. They are attentive to clients' needs and careful about the PCAs they assign. Employees are carefully screened and thoroughly tested before starting. Nicole is like family to the clients. The company is a great place for PCAs. They strive to ensure there is always coverage for clients.
The administration is outdated and inefficient. The service is unreliable and staffing shortages are blamed rather than addressed. Staffing issues leave clients without care when backups are unavailable. Part-time employees reportedly do not receive benefits, and wages are too low for long-tenured staff. The company is unresponsive to complaints and may lie to customers. Bereavement follow-up is lacking, with clients feeling the staff are heartless. The organization is unorganized and unprofessional, with poor communication.The collection of reviews presents a sharply mixed portrait of the company, with voices ranging from thick frustration to cautious praise. On one end, many customers describe the organization as poorly managed, with outdated human resources processes and a sense that the administration is failing to keep up with demand. Several accounts claim to have been without help for extended periods, sometimes more than a year, and they attribute this to ongoing short-staffing. While some reviewers speculate about common causes - things like insufficient pay, lack of benefits for part-time workers, or bosses who are difficult to work with - others simply describe a pattern of unresponsiveness and a perception that complaints are ignored rather than addressed. One reviewer explicitly asks not to be bothered by responses that don't lead to action, and another accuses the company of dishonesty in its communications.
The theme of staffing shortages recurs across multiple entries, often as the primary driver of clients' frustration. Reviewers point to unreliable coverage for clients when regular PCAs are ill or unavailable, leaving vulnerable individuals without essential care and placing the burden on families to fill gaps. A few stories acknowledge the staffing problem as a systemic issue, not just an isolated incident; they argue that the lack of back-up options translates into real, practical consequences for those who depend on consistent support. In contrast, there are also statements that at times staff members, such as PCAs, do manage to provide steady care, suggesting that the problem may be unevenly distributed and highly variable by location, case, and specific teams.
Communication emerges as another sore spot. Several reviewers describe poor communication skills and slow or inconsistent follow-up from caseworkers and administrators. In one especially poignant instance, a reviewer recounts a bereavement and notes that, despite the personal loss, no one from the company offered a simple message of sympathy after the mother's passing. The sense is that timely, empathetic, and proactive outreach is not consistently delivered, which compounds the stress of dealing with illness, end-of-life caregiving, or the administrative tasks surrounding a declined or delayed bill.
Amid the dissatisfaction, there are pockets of positive feedback that highlight individual staff members and moments of reliable service. One reviewer praises a year of supportive service and specifically names Summer and Jack as being "on top of it." Another describes the team as attentive, capable of screening and thoroughly testing employees before placement, and assuring clients that staff are carefully matched to needs and policies. Some clients emphasize that the people they work with feel like family - particularly a nurse/case manager named Nicole who is described as central to their care and as someone they trust and rely on. A few entries also praise the notion that the company strives to balance thorough screening with responsive service, suggesting that there are dedicated professionals doing solid work within a broader framework that may be failing in other respects.
Pay and compensation are another recurring thread. A number of clients express concern that PCAs are paid more than the family members who benefit from their care, or that pay raises for long-tenured staff are not forthcoming. This kind of financial discontent resonates with broader complaints about incentives, retention, and fairness, and it helps explain some of the frustration about staffing instability. Even among positive experiences, this theme surfaces as a point of contention and a potential driver of turnover that could undermine consistency and continuity of care if not addressed.
A final thread centers on organizational clarity and perceived professionalism. One reviewer labels the company as "the most unorganized LLC" they have encountered, while another warns that the lack of reliable back-up coverage points to a larger problem that warrants external investigation. Taken together, these comments sketch a picture of a company that, in the eyes of some clients, operates with a strong core of committed, capable staff and a human-centered approach in individual cases, but suffers from systemic disorganization, inconsistent execution, and gaps in communication that undermine trust and reliability for people who depend on consistent, compassionate care.
Overall, the experience described across these reviews is a blend of genuine dedication from certain caregivers and coordinators, intertwined with persistent concerns about staffing shortfalls, outdated HR practices, and uneven communication. Some clients report meaningful, long-standing relationships with particular staff members who feel like part of the family, while others describe gaps where coverage falls through, messages go unreturned, and administrative processes lag far behind the needs of clients and their families. The spectrum suggests that success for this company likely hinges on resolving core organizational issues - improving responsiveness, ensuring reliable back-up coverage, and aligning compensation and benefits with the pressures of caregiving - so that the positive relationships and professional care that exist can be supported by a stable, well-managed system.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Customcare Home Health Care in Edina, MN offers a comfortable and convenient living environment for individuals in need of assisted living services. The community provides a range of amenities to enhance the residents' quality of life, including cable or satellite TV, a dining room for communal meals, fully furnished accommodations, a beautiful garden for outdoor relaxation, housekeeping services for a clean living space, a kitchenette for easy meal preparation, move-in coordination assistance, access to outdoor spaces, telephone service, and Wi-Fi/high-speed internet connectivity.
In terms of care services, Customcare Home Health Care offers 24-hour supervision to ensure the safety and wellbeing of all residents. Trained caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that each resident's medical needs are met. The community caters to individuals with diabetes by offering specialized diet options. Meal preparation and service are provided to meet dietary restrictions and preferences. Medication management is also available to ensure proper administration.
Customcare Home Health Care recognizes the importance of mental wellness among its residents and offers a dedicated program to support their emotional and psychological needs. Additionally, transportation arrangements can be made for medical appointments.
The dining experience at this assisted living community takes into consideration individual dietary restrictions while providing nutritious and delicious meals. Residents can participate in resident-run activities as well as scheduled daily activities tailored to their interests.
Located in Edina, MN, the community enjoys proximity to numerous amenities such as three cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby. Furthermore, there are theaters and hospitals within close proximity for additional entertainment options and convenient medical access.
Customcare Home Health Care in Edina is an ideal choice for those seeking an assisted living community that prioritizes comfort, convenience,and personalized care in a vibrant location surrounded by various amenities.
Customcare Home Health Care offers a range of pricing options that reflect the unique services provided in comparison to both Hennepin County and the broader Minnesota region. For semi-private rooms, Customcare is competitively priced at $4,500, slightly above Hennepin County's average of $4,356 but notably higher than the state average of $4,051. In contrast, their private room option at $4,700 presents a more accessible alternative to Hennepin County's higher rate of $5,580 and remains below Minnesota's average of $5,090. However, it's worth noting that Customcare's offering for a one-bedroom suite stands apart significantly at $7,000; this is considerably more expensive than both Hennepin County's average of $3,550 and the state average of $2,893. This pricing structure indicates Customcare's commitment to providing specialized care tailored to individual needs while navigating a diverse cost landscape in home health options across the county and state.
Customcare Home Health Care is located at 5265 Edina Industrial Boulevard, Edina, MN 55439 in Hennepin County, Minnesota
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