5265 Edina Industrial Boulevard, Edina, MN 55439
For more information about senior living options: (844) 490-3973
Customcare Home Health Care offers a range of pricing options that reflect the unique services provided in comparison to both Hennepin County and the broader Minnesota region. For semi-private rooms, Customcare is competitively priced at $4,500, slightly above Hennepin County's average of $4,356 but notably higher than the state average of $4,051. In contrast, their private room option at $4,700 presents a more accessible alternative to Hennepin County's higher rate of $5,580 and remains below Minnesota's average of $5,090. However, it's worth noting that Customcare's offering for a one-bedroom suite stands apart significantly at $7,000; this is considerably more expensive than both Hennepin County's average of $3,550 and the state average of $2,893. This pricing structure indicates Customcare's commitment to providing specialized care tailored to individual needs while navigating a diverse cost landscape in home health options across the county and state.
| Floor plans | Customcare Home Health Care | Hennepin County | Minnesota |
|---|---|---|---|
| Semi-Private | $4,500 | $4,356 | $4,051 |
| Private | $4,700 | $5,580 | $5,090 |
| 1 Bedroom | $7,000 | $3,550 | $2,893 |
The company is described as professional, timely, and proactive, with clients reporting great service. Summer and Jack are on top of it. The organization is a great place to receive care, with Nicole the nurse/case manager described as like family. They are attentive to clients' needs and carefully screen employees before they start. They strive to ensure clients always have coverage when staff are unavailable. The organization emphasizes following policies and procedures to meet clients' needs.
The administration sucks and uses outdated HR processes. The service provided by the company sucks and has left clients without help for over a year. The company blames labor shortages but is screwing up. The company does not bother to respond to reviews or address complaints, and is accused of lying. The company is heartless and unresponsive to clients' losses, calling only about bills. CustomCare has staffing issues that leave clients without coverage when PCAs are sick. The company is extremely unorganized.Customcare Home Health Care in Edina, Minnesota, is best suited for families that can tolerate some variability in daily staffing while valuing a hands-on, relationship-focused approach to in-home care. The strongest fit is for clients who want a highly screened cadre of PCAs and a dependable nurse or case manager who maintains a direct line of contact with the family. This provider prizes policy discipline and personalized oversight, which matters when a clear care plan and professional boundaries are important. It is not the right choice for those who require constant, guaranteed back-up coverage or who cannot accommodate occasional schedule fluctuations.
On the positive side, Customcare earns praise for meticulous caregiver screening and a genuine focus on the client’s needs. Several reviews point to a careful match of aides and a nurse/case manager who treats the family as a trusted partner. When the roster includes reliable staff, instances cited include caregivers like Summer and Jack, care quality and responsiveness rise, and the sense of partnership with the family strengthens. Nicole, noted as the nurse/case manager, exemplifies the personal accountability some families prize, delivering what feels like consistent, compassionate leadership at the home level.
Yet the downsides are substantial and recurring. Administration is described as outdated, with HR processes that don’t keep pace with expectations. The most troubling pattern centers on staffing: chronic short-staffing translates into missed visits and heavy reliance on families to bridge gaps. Reviews repeatedly claim that back-up PCAs are rarely available, leaving vulnerable clients without essential support when regular staff are unavailable. Billing and communication trouble also surface, including perceived delays and a lack of proactive follow-up after significant events. Taken together, these dynamics create real fragility in day-to-day reliability.
The strengths can offset some risk for families who can plan around the gaps, but they do not erase the fundamental reliability concerns. A careful hiring process and a culture of policy adherence matter, and when the team is aligned, care delivered at home can be solid and compassionate. The best performing individuals, like Summer, Jack, and Nicole, demonstrate what consistent, person-centered care looks like. However, the persistent lack of dependable back-up coverage and ongoing administrative hurdles undermine confidence, especially for clients with complex medical or scheduling needs.
For families considering Customcare, a practical approach is essential. Demand a detailed backup plan: the maximum wait time for a replacement, the escalation path, and a written service-level agreement that covers scheduling and visit frequency. Insist on transparent billing timelines and rapid access to a dedicated contact person. If prompt, reliable coverage and straightforward administration are non-negotiable, this agency may not meet those standards without strong contingencies and vigilant oversight. Those who cannot tolerate intermittent coverage should seriously explore alternatives with proven continuity and clearer backup systems.
Bottom line: Customcare delivers genuine compassion and thoughtful caregiver screening, and for families who can coordinate around the gaps, the service can meaningfully support in-home care. However, the ongoing staffing instability, inconsistent backup coverage, and administrative hurdles are real deal-breakers for anyone requiring steady, predictable support. Those needing unwavering reliability should pursue options with more robust backup networks and transparent, rigorous administrative processes, while Customcare remains a viable choice for families willing to implement contingency plans and insist on strong, personal care management.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Customcare Home Health Care in Edina, MN offers a comfortable and convenient living environment for individuals in need of assisted living services. The community provides a range of amenities to enhance the residents' quality of life, including cable or satellite TV, a dining room for communal meals, fully furnished accommodations, a beautiful garden for outdoor relaxation, housekeeping services for a clean living space, a kitchenette for easy meal preparation, move-in coordination assistance, access to outdoor spaces, telephone service, and Wi-Fi/high-speed internet connectivity.
In terms of care services, Customcare Home Health Care offers 24-hour supervision to ensure the safety and wellbeing of all residents. Trained caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that each resident's medical needs are met. The community caters to individuals with diabetes by offering specialized diet options. Meal preparation and service are provided to meet dietary restrictions and preferences. Medication management is also available to ensure proper administration.
Customcare Home Health Care recognizes the importance of mental wellness among its residents and offers a dedicated program to support their emotional and psychological needs. Additionally, transportation arrangements can be made for medical appointments.
The dining experience at this assisted living community takes into consideration individual dietary restrictions while providing nutritious and delicious meals. Residents can participate in resident-run activities as well as scheduled daily activities tailored to their interests.
Located in Edina, MN, the community enjoys proximity to numerous amenities such as three cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby. Furthermore, there are theaters and hospitals within close proximity for additional entertainment options and convenient medical access.
Customcare Home Health Care in Edina is an ideal choice for those seeking an assisted living community that prioritizes comfort, convenience,and personalized care in a vibrant location surrounded by various amenities.
Customcare Home Health Care offers a range of pricing options that reflect the unique services provided in comparison to both Hennepin County and the broader Minnesota region. For semi-private rooms, Customcare is competitively priced at $4,500, slightly above Hennepin County's average of $4,356 but notably higher than the state average of $4,051. In contrast, their private room option at $4,700 presents a more accessible alternative to Hennepin County's higher rate of $5,580 and remains below Minnesota's average of $5,090. However, it's worth noting that Customcare's offering for a one-bedroom suite stands apart significantly at $7,000; this is considerably more expensive than both Hennepin County's average of $3,550 and the state average of $2,893. This pricing structure indicates Customcare's commitment to providing specialized care tailored to individual needs while navigating a diverse cost landscape in home health options across the county and state.
Customcare Home Health Care is located at 5265 Edina Industrial Boulevard, Edina, MN 55439 in Hennepin County, Minnesota
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