1440 Parkview Lane Ne, Columbia Heights, MN 55421
For more information about senior living options: (866) 208-4318
Overall Review of Comprehensive Healthcare Services
Pros
The company is respectful, helpful, friendly, and very professional, and consistently resolves issues.- The staff are great and friendly, and the agency comes highly recommended.
- The staff at Pro-Health Care are very helpful and friendly.
- They provide excellent service and are patient and friendly.
- They deliver excellent customer service.
Cons
Donna is very rude and unprofessional on the phone, and she doesn’t even greet properly.- The company is horrible at their job, saying one thing and doing another.
- They change employees' timesheets and blame the employee for it.
- They won’t pay on time and drag out payments.
- The hiring process is a drag and requires repeated trips.
- The rest of the staff are not respectful; only the receptionist was respectful.
- They are very unprofessional on the phone and have no idea how to handle county assistance.
Review
This community is best suited for families in Columbia Heights seeking in-home health services that deliver warmth, hands-on problem-solving, and a clearly personable touch from front-line staff. When engagement is strong, families report friendly, respectful service and a capacity to resolve issues without drama. The strongest messages from the positives center on real, human care moments: staff who are helpful, patient-friendly, and focused on customer service. For families who want a straightforward, relationship-driven experience where issues get addressed promptly, this provider can be a good fit.
At the same time, alternatives should be on the radar for anyone who requires consistently polished communication and ironclad reliability across all client touchpoints. Several reviews flag a pattern of unprofessional phone interactions and abrasive behavior from certain staff. If a caller or client depends on smooth administrative processes, predictable scheduling, and timely payments, the risk of sporadic courtesy and inconsistent administrative conduct makes other options worth exploring. The contrast between strong in-person care and inconsistent communication signals a wider reliability question.
The positive arrows point to a capable, responsive service ethos once a concern is raised. Reviewers repeatedly highlight respectful receptionists, generally friendly staff, and a sense that issues can be addressed effectively when they do surface. When care teams align with expectations, the experience can feel personalized and dependable. Those wins matter a lot for families who prize accessibility and direct, human problem-solving in the moment. They demonstrate that the core service delivery can be solid and customer-centered, even if other channels falter.
However, the main drawbacks are real and non-trivial. Several accounts describe rude or unprofessional phone interactions, inconsistent messaging, and statements that don’t align with actions, tactics that undercut trust before care ever begins. Administrative pain points surface as timesheet changes, payment delays, and a burdensome hiring or onboarding process. These kinds of frictions erode confidence, especially for families coordinating complex care plans or relying on predictable payroll and scheduling for caregivers. In a field where timing and reliability matter as much as kindness, those gaps can deter continued use.
Practically, families choosing this provider should demand clarity and accountability up front. Require a dedicated point person for coordination to minimize miscommunications, and set explicit expectations around scheduling, billing, and escalation paths. Consider a trial period with defined milestones for response times and issue resolution, and insist on written confirmations for any promised actions. Track communications, confirm receipts, and request rapid, transparent updates if plans shift. These steps convert the strong personal service seen in the best moments into a more consistently reliable overall experience.
In the end, this agency offers a compelling option for families who value a warm, personable approach and who can tolerate, without it becoming a major obstacle, the occasional hiccup in communication or administration. The consistent thread of helpful, friendly staff and an evident commitment to resolving problems can carry meaningful, compassionate care. For those whose priorities include uniformly polished phone interactions, precise scheduling, and prompt, predictable payments, it remains prudent to compare alternatives. Weigh the everyday human touch against administrative reliability, and let conversations with the provider, plus independent references, guide the final choice.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (12 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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