1440 Parkview Lane Ne, Columbia Heights, MN 55421
For more information about senior living options: (844) 490-3973
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They are respectful, helpful, and friendly, and very professional. The staff are great and friendly, and the agency is definitely recommended. They provide the best customer service. The staff at Pro-Health Care are very helpful and friendly. They give the best service and are very patient-friendly.
Donna is rude and unprofessional on phone calls, often greeting with only "hello" and getting hostile. The agency tells you one thing and then does another. They change timesheets and blame it on you, claiming they never did it. They won't pay you on time and drag out payments until you're at your limit. The hiring process is a drag, requiring multiple visits for something that could have been done on the first trip. Only the receptionist is respectful; the rest of the staff is described as trash.The collection of impressions about Pro Health Care is a tapestry of sharp contrasts. Some reviewers describe very positive experiences, praising professionalism, respect, and aFriendly, helpful attitude from the staff. In these accounts, people say the team is courteous, attentive, and capable of resolving issues, with a sense of when to lend a hand and how to communicate effectively. The overall feel in these voices is that the company can be responsive and competent, leaving clients with a sense of trust and satisfaction.
Yet, there is a sizeable thread of criticism that runs through the feedback as well. One reviewer singles out a person named Donna, describing the phone manner as rude and unprofessional - an impression that colors the initial interaction and sets a negative tone for the encounter. This view emphasizes not just a momentary slip, but a pattern of poor greeting and a lack of the courtesy people expect when they reach out for help. The implication is that frontline communication can be a critical barrier to a positive experience, even before any actual service is rendered.
A particularly strong negative voice comes from a PCA with nine years of experience in the field. This reviewer paints a starkly different picture: they claim the agency is horrible at its job, contradicting itself by saying one thing and doing another. They describe discord over timesheets, alleging changes that are then denied as if nothing happened, and they report payroll delays that drag on and provoke frustration. The same reviewer faults the hiring process as inefficient, requiring multiple trips for tasks that could have been completed on the first visit, and they oddly single out the receptionist as the only genuinely respectful member of the staff, calling the rest "trash." This perspective highlights deeper concerns about consistency, accountability, and the practicalities of working with the agency.
Another remark underscores a sense of unprofessionalism on the phone and questions the agency's competence in handling county assistance. The tone here is candidly negative, suggesting gaps in how the agency communicates and manages essential services for clients who rely on outside support. Taken with the other critiques, it paints a picture of operational variability - moments of helpfulness and professionalism offset by lapses that can leave clients feeling unsupported or misled.
In the midst of these complaints, other voices offer strong praise. One positive message makes a bold recommendation: the staff is GREAT AND FRIENDLY, and the agency is something people should consider using. The rhetoric is confident and enthusiastic, implying a level of client care that many would want to experience. Another line goes as far as to say Best customer service, emphasizing a perception of high-quality interactions, responsiveness, and a willingness to go the extra mile for clients.
There are also recurring notes about the receptionist in particular. Several reviewers point out that, despite broader criticisms, the receptionist is treated with respect, and at times this person is described as the only genuinely respectful staff member. This recurring sentiment elevates the receptionist as a bright point in an otherwise mixed experience, suggesting that individual staff interactions can make a meaningful difference even when overall impressions vary.
Overall, the spectrum of feedback reveals a company that can deliver excellent service and professional conduct in some encounters, while presenting barriers in others. Some clients feel heard, supported, and well-served by a team that is patient, friendly, and capable. Others report frustration with communication, administrative reliability, and payroll or scheduling processes, and they describe a culture where respect appears inconsistent across different roles within the organization. The result is a nuanced portrait: Pro Health Care can be a source of dependable, compassionate care and strong customer service, but it also has significant room for improvement in areas like phone etiquette, consistency, and administrative accuracy.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (12 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The comprehensive healthcare services offered at our assisted living community in Columbia Heights, MN provide residents with a comfortable and fulfilling lifestyle. Our fully furnished accommodations feature amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and small libraries for residents to enjoy.
We are proud to offer a variety of care services to meet the individual needs of our residents. With 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers, we prioritize the wellbeing and safety of our residents. Our staff is trained in medication management and can provide diabetic diets as well as other special dietary restrictions.
Residents can indulge in delicious meals prepared by our culinary team in our restaurant-style dining room. We understand the importance of accommodating different dietary needs and are happy to cater to special restrictions.
Engaging in activities that promote mental wellness is vital for our residents' overall wellbeing. We offer a mental wellness program as well as resident-run activities and scheduled daily activities to ensure there is always something enjoyable for everyone.
Our location also provides convenient access to various amenities nearby. There are three cafes, four parks, 11 pharmacies, five physicians' offices, 25 restaurants, three places of worship, one theater, and one hospital all within close proximity to our community.
At our assisted living community in Columbia Heights, MN, we strive to create a welcoming environment where residents can receive the care they need while enjoying their retirement years to the fullest extent possible.
Comprehensive Healthcare Services is located at 1440 Parkview Lane Ne, Columbia Heights, MN 55421 in Ramsey County, Minnesota
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