Columbia Village/Crest View

Pros

• The Boulevard was a very nice place where the mother enjoyed living until her health declined.
• The family put effort into decorating the mother’s room to make it feel cute and comfortable.
• There was one aide who treated the mother with kindness and respect, providing a positive experience amidst challenges.
• The head of Royce Place acknowledged the family's concerns and promised improvements, indicating a willingness to address issues.
• The family remained respectful and pleasant while advocating for their mother's care, reflecting their dedication to her well-being.

Cons

• The admissions person is rude and swears at individuals who have questions.
• The receptionist and nurses exhibit unprofessional behavior, creating a hostile environment.
• Communication with staff is extremely poor, making it difficult to check on residents' well-being.
• There was a lack of notification regarding health issues, leading to serious concerns about care.
• Residents face neglect and unsafe conditions, including multiple falls without adequate assistance.
• The facility prioritizes profit over the safety and needs of its residents.
• Family members are treated as troublemakers for advocating for their loved ones' care.
• Staff members minimize the difficulties faced by residents instead of admitting when they require higher levels of care.
• There are allegations of rough treatment from certain aides, causing fear among residents.
• Overall, the negative attitude of the staff significantly affects the quality of care provided in the facility.

Summary

In recent reviews of various senior care facilities, particularly Royce Place and its affiliated locations, a troubling narrative emerges regarding the quality of care and the treatment of residents and their families. The discontent expressed by multiple reviewers highlights serious concerns about staff behavior, communication breakdowns, and overall patient safety. What stands out is a pattern of neglect that appears to prioritize financial gain over genuine care for residents.

One particularly alarming account comes from a family whose mother initially thrived in "The Boulevard," an independent living facility associated with Royce Place. At first glance, The Boulevard seemed to provide an adequate environment for its residents. However, as the mother’s physical and mental health declined necessitating a shift to more supportive care, she was moved to Royce Place assisted living where her experience dramatically shifted from one of enjoyment to despair. Despite her ability to "self-pay" for a private room—a factor that seems to heavily influence how resources are allocated within these facilities—the reviewer describes these accommodations as small, oppressive spaces that foster feelings of isolation rather than community.

Communication issues quickly became a major concern for the family. They faced extreme difficulty reaching staff members by phone or getting timely responses when they left messages expressing concern for their mother's welfare. This lack of communication extended past administrative hurdles; critical updates concerning the mother’s health were also not relayed to family members promptly. In one instance, after intense pressure from family members led to an apology from management assuring improvements would take place, any improvements proved short-lived as the mother's condition continued to deteriorate without appropriate adjustments in her medical treatment.

As reviewers delve deeper into their experiences at Royce Place, one specific incident illustrates dire shortcomings in resident safety protocols: the mother experienced multiple falls while receiving what was claimed as adequate assistance from staff. A shocking tale reveals she called for help after falling and remained on the floor unattended for two hours—an event that underscores either negligence or inadequately trained personnel unable or unwilling to provide needed oversight. Notably disturbing is the claim that emergency pull cords meant for summoning aid were virtually useless unless positioned perfectly within reach—a glaring flaw in facility design that raises questions about prioritizing patient safety.

Throughout these harrowing experiences at Royce Place, there is an apparent disregard towards evaluating and addressing medication levels prescribed to residents like the reviewer’s mother. As her cognitive decline progressed under medications such as Abilify—which the family strongly suspected contributed negatively—efforts by them requesting assessments were met with excuses rather than action. Rather than engage seriously with recommendations made by concerned family members who hold medical power of attorney on behalf of their loved ones, management opted instead to minimize observable challenges until urgent circumstances became undeniable.

The overarching theme throughout both reviews is clear: facilities aimed at assisting vulnerable populations must do better by fostering environments infused with compassion and respect—not just compliance driven by monetary incentives tied closely with self-paying status versus Medicaid considerations. Families endeavoring to seek proper care find themselves battling against not only neglect but also feeling stigmatized for voicing legitimate concerns about their loved ones' well-being—a psychological burden layered atop already emotional circumstances surrounding placement in such facilities.

Ultimately, both reviewers express profound disappointment coupled with relief at having found alternatives where needed care could finally be delivered equitably—illustrating a common quest among families navigating this landscape fraught with pitfalls amidst supposed services offering dignity in later years through skilled nursing support systems entwined all too often in issues around funding viability rather than humane caregiving principles driving foundational practices forward into genuinely supportive communities conducive toward positive outcomes for all seniors involved therein.

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Parks

• Silverwood Park (0.6 miles)
• Boom Island Park (4.2 miles)
• North Loop Dog Park (4.7 miles)
• Mill Ruins Park (4.9 miles)
• Central Park Playground (4.9 miles)
• Twin Lake Beach Park (5 miles)
• Snail Lake Regional Park (5.6 miles)

Restaurants

• Steele & Hops (1 miles)
• Cowboy Jack's (1.5 miles)
• McDonald's (2.1 miles)
• Tony Jaro's River Garden (3 miles)
• Sociable Cider Werks (3.1 miles)
• Taco Bell (3.2 miles)
• Jimmy's Bar & Lounge (3.2 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.9 miles)
• Park Nicollet Clinic (3.4 miles)
• Walgreens (3.8 miles)
• Walgreens (4.3 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (4.3 miles)
• Caribou Coffee (4.6 miles)
• Roundtable Cof (6.1 miles)
• Dunn Brothers Coffee (6.1 miles)

Physicians

• Fairview Clinics (1.5 miles)
• Eye Care Center (2.2 miles)
• Cardiovascular Systems (2.5 miles)
• Fairview Fridley Clinic (2.7 miles)
• Aesthetic Reconstructive Plastic Surgery (4.2 miles)
• Eyeklinic of Edinburgh (5.5 miles)
• Northtown Mall (5.5 miles)

Places of Worship

• Fridley United Methodist Church (2.7 miles)
• North Heights Lutheran Church (3.7 miles)
• Elim Church Center (5 miles)
• Shepherd of the Hills Lutheran Church (5.2 miles)
• Westminster Presbyterian Church (5.7 miles)

Hospitals

• Unity Hospital (4 miles)
• University of Minnesota Medical Center - East Bank Campus (5.4 miles)
• Hennepin County Medical Center (5.5 miles)
• Csc Gi Lab (5.6 miles)
• Regency Hospital (6.2 miles)

Theaters

• AMC Rosedale 14 (4.1 miles)

Transportation

• Minnesota State Fair Transit Hub (5.4 miles)