3720 28Th Avenue S, Minneapolis, MN 55406
For more information about senior living options: (844) 490-3973
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They are doing a great job for my mum. They should keep going.
The front desk staffer wasn't able to answer basic questions. She didn't seem to know much. She changed her mind about providing the contact number. She hung up on the caller. The reviewer felt the business did not represent the company well due to poor customer service.A Minneapolis location comes under scrutiny through a firsthand account that centers on a disheartening first impression. The reviewer describes a front desk encounter that felt abrupt and unfriendly from the outset. The staff member who answered the phone seemed rude and appeared unprepared to answer what should have been straightforward questions. Specifically, the caller asked where in Minneapolis the location sits, and the response gave the impression that the desk personnel didn't actually know the basics about their own operation. That lack of clarity left the caller feeling puzzled and frustrated, turning what should have been a simple inquiry into a disappointing interaction.
The exchange quickly revealed a gap in the staff's ability to assist. At first, the front desk worker offered to put the caller in touch with someone who could provide the information they needed. This seemed like a reasonable workaround in a situation where the person on the other end might be more knowledgeable. However, after the caller noted how strange it was that the desk employee didn't seem to know much, the worker altered course and claimed she no longer had the contact number for the person she had intended to refer them to. The sequence of promises and then a flip in information contributed to a sense of confusion and mistrust about the facility's responsiveness.
The situation culminated in a curt ending: the front desk representative hung up the call. The reviewer describes feeling dismissed and treated as if their questions were an inconvenience rather than an important inquiry about an organization they were considering engaging with. This abrupt disconnect left a lasting negative impression, reinforcing the belief that the business was not well represented by its front line or prepared to handle routine customer questions with courtesy and clarity. The act of hanging up, in particular, amplified the sense that the customer's time was not valued.
From this experience, the reviewer articulates a broader concern about how a front desk encounter can shape a potential client's perception of a company. When a basic inquiry about location and contact avenues is met with uncertainty, a lack of helpful direction, and even abrupt disconnection, it signals to the caller that the organization may be unreliable or poorly managed at the most front-facing level. The reviewer makes it clear that such moments have tangible consequences: a loss of trust, hesitation to choose the service, and a lingering impression that the company does not prioritize customer service.
Yet, the review isn't devoid of a touch of optimism. Interwoven with the frustration is a positive acknowledgment: the writer is also "doing a great job for my mum," and encourages continued good work in that area. This contrast highlights that, while the initial interaction fell short, there are aspects of the service - particularly in care for their mother - that the reviewer views positively. The message implies that separate teams or individuals within the same organization can deliver competent, compassionate care even if the front desk experience was lacking.
Overall, the account paints a vivid picture of how one negative customer service moment can overshadow otherwise positive sentiment about caregiving. The criticism targets the front desk experience - the rude tone, the uncertainty about basic information, the abrupt hang-up - and the potential impact on the company's reputation in the eyes of prospective clients. At the same time, there is a clear undercurrent of gratitude for the ongoing care being provided to the reviewer's mother, a reminder that supportive, reliable caregiving can exist even when the initial contact fails. The takeaways emphasize the importance of well-trained, responsive front-line staff and the need to preserve a respectful, helpful tone in every customer interaction, while continuing to sustain the strong, reassuring care that families rely on.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (4 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to our assisted living community in Minneapolis, MN! We pride ourselves on providing better care services to enhance the quality of life for our residents. Our community offers various amenities and care services to meet the unique needs of each individual.
Our spacious and fully furnished apartments are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for your entertainment and communication needs. You can enjoy the beautiful outdoors in our garden or outdoor space, or relax indoors in our dining room or kitchenette.
We understand that daily tasks can become challenging as you age, which is why we offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our trained staff also provide medication management and coordinate with health care providers to ensure you receive proper care.
Your dietary needs are important to us, which is why we offer special dietary restrictions options for meals. Our experienced chefs prepare delicious meals following diabetes diets and other specific dietary requirements. Dining at our community is a delightful experience where you can savor nutritious meals.
We believe in promoting mental wellness among our residents through various programs designed to stimulate cognition and engage social interaction. Additionally, resident-run activities and scheduled daily activities provide opportunities for enjoyment and enrichment.
Living in our community means being conveniently located near essential services. With 7 cafes, 13 parks, 15 pharmacies, 5 physicians' offices, 40 restaurants, 13 transportation options, 3 places of worship nearby, and 4 hospitals nearby - everything you need is within reach!
At Better Care Services in Minneapolis, MN we strive to create a warm and supportive environment where you feel at home while receiving excellent care services. Contact us today to schedule a tour of our community and experience the difference yourself.
Better Care Services is located at 3720 28Th Avenue S, Minneapolis, MN 55406 in Hennepin County, Minnesota
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