3008 University Avenue Se, Minneapolis, MN 55414
For more information about senior living options: (866) 208-4318
Overall Review of Best Care Home Health
Pros
The Owner is awesome.- Wonderful caring staff!!
- Great job.
Cons
The clinical director is bitter and miserable.- The assistant is described as the director’s dog.
- The clinical manager has lost her mind.
- The clinical manager claimed she is not a micromanager, which is described as a complete lie.
- The assistant clinical manager is a whiny tattletale.
- The agency would not be recommended unless a new clinical manager and assistant manager are hired.
- In less than six months, they had three different case managers—none competent, none reliable.
- The son’s CDCS/DD Waiver plan suffered delays and disruption due to their lack of responsiveness and professionalism.
- Emails and calls went unanswered; critical deadlines were ignored.
- Even the supervisor’s contact information was invalid.
- Bestview failed at their duties, and the son paid the price.
- The reviewer advises not to choose this agency and plans to move to a different provider.
Review
Best Care Home Health in Minneapolis is best suited for families that want a hands-on operator and can tolerate some administrative ebbs and flows. The frontline caregiving team appears capable of delivering compassionate, attentive daily support when matched with stable supervision. The company can feel personal, with owners who are reachable and who appear to take an active role in care. This matters when the priority is day-to-day quality of life and direct, visible care. However, this is not the right fit for clients who require ironclad reliability, steady case management, and promptly executed care plans. In short, practical, self-advocating families should consider it; others may want alternatives.
Those who should consider alternatives are families needing dependable scheduling and seamless coordination across all care components. The reviews repeatedly flag unstable case management, with multiple managers in short periods and inconsistent responsiveness. Onboarding for staff is reportedly slow, with information missing or late, which can delay care and create gaps. Clients who rely on timely waiver processing or who must meet tight deadlines will likely encounter friction. If the priority is a predictable, lightly managed experience with clear, consistent points of contact, a larger, more systematized agency may deliver more peace of mind.
Pros ring true where the care culture is direct and personable. Reports consistently describe caring frontline staff and a founder- or owner-level presence that some families value. When care is active, the warmth and attention can be meaningful in keeping days comfortable and stable. Yet these strengths are offset by more significant faults: management friction, alleged micromanagement, and conflicts at the top; high staff turnover; and a pattern of unanswered emails and missed calls. The bottom line is that the personal touch does not fully compensate for the operational fragility that shows up in scheduling lapses and care-plan drift.
Delays in case management ripple into every corner of home health. The same clients who note the owner's competence also recount three different case managers within six months, a turnover that disrupts CDCS/DD Waiver timelines and a sense of continuity. Administrative communication appears inconsistent, with inquiries going unanswered and onboarding materials not delivered to staff promptly. Some reviewers even question whether the agency truly aligns with disability needs or waiver requirements, indicating risks to care fidelity if these issues persist. This combination makes reliability fragile, even when the immediate caregivers are well-meaning.
Decision-makers should demand a clear, written framework before committing. Request a single, named care coordinator and a documented onboarding process with promised timelines. Probe staffing stability: what is the turnover rate, and how is continuity of care maintained during transitions? Confirm the plan for waiver-related deadlines and who bears responsibility for meeting them. Ask for real references from clients with similar needs and for a trial period with measurable benchmarks, response time to messages, adherence to visits, and satisfaction with care plans. Establish escalation paths and a back-up provider if the care network proves brittle in practice.
Overall, Best Care Home Health presents a mixed proposition: compassionate frontline care and an internally driven leadership voice, paired with persistent administrative and coordination flaws. For families where hands-on, personable care is the priority and a vigilant guardian can supervise logistics, this agency can offer meaningful day-to-day value. For the risk-averse, for those who must rely on stable scheduling, 24/7 responsiveness, and flawless waiver management, alternatives backed by more robust systems will likely deliver more predictable peace of mind. The practical verdict is to pursue with clear expectations, a structured trial, and a concrete plan for contingencies.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (6 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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