1502 Archwood Road, Minnetonka, MN 55305
For more information about senior living options: (866) 208-4318
Overall Review of St John Home Care II
Pros
The staff at St. John Home are friendly, helpful, and willing to spend time with residents, including playing games, walking, or chatting as desired.- The homes are located in nice neighborhoods with large yards and are well maintained inside and out, staying exceptionally clean.
- Residents enjoy free fast WiFi and have large smart TVs with streaming in each bedroom.
- Joy is amazing, consistently supportive, and goes above and beyond for residents.
- Joy organizes monthly activities such as movies, zoo visits, mall outings, and bowling.
- Thanksgiving and Christmas meals are provided, offering extra comfort and uplift during the holidays.
- The Plymouth location is kept spotless by staff, reflecting a clean, safe, and well-managed environment.
Cons
The staff is not only untrained and unable to communicate, unable to boil water, let alone cook a decent meal.- They are vindictive and evil with ill intent.
- The scent of overpowering chemicals is a constant; all they do is clean.
- Joy is building a home every six months and violating every building code the star, city, and county has to keep even non-vulnerable adults safe.
- These homes are dangerous and not safe for even the most upwardly mobile of residents.
- Joy is a common criminal and has run a racket out of charging for services no one ever gets.
Review
St John Home Care II in Minnetonka is best suited for seniors who want a warm, home-like living environment in a quiet suburban setting, where staff invest time in residents and activities feel personal rather than medical. This community appeals to families seeking daily companionship, social outings, and a sense of neighborhood charm. Residents describe houses that feel like a true home, well-kept, clean, and comfortable, with yards and common spaces that support easy interaction. The practical amenities, private bedrooms with large smart TVs, free high-speed wifi, and a calendar built around monthly activities, create a lifestyle that emphasizes confidence, familiarity, and a gentle cadence of life.
Those weighing alternatives should note that this model may not suit everyone. Families prioritizing rigorous clinical oversight, formal memory-care programming, or highly standardized service plans may want to look at larger operators with visible, on-site medical staff and more uniform policy enforcement. Similarly, if building safety histories, licensing records, or the consistency of care across multiple houses are critical, it pays to compare options with transparent, verifiable compliance histories. For residents who require dependable, hospital-level support on a daily basis, this setting could feel undersized or less regulated.
The strongest positives center on staff warmth, resident engagement, and a clearly lived-in sense of community. Accounts consistently praise staff as friendly, attentive, and genuinely invested in residents’ well-being. A standout caregiver is highlighted as going “above and beyond,” with personalized touches such as catered holiday meals and a willingness to arrange activities that keep residents connected, movies, trips, and outings that extend beyond the four walls of the home. Cleanliness and maintenance are repeatedly cited as reliable strengths, with homes described as spotless and well maintained. These elements combine to create a reassuring, feel-good atmosphere that supports emotional well-being and reduces isolation.
However, the negative experiences cannot be ignored. One unambiguous review portrays a starkly different reality: allegations of mischarging for services, staff who are allegedly untrained and unable to perform basic tasks, and a general sense of unsafe, poorly managed homes with questionable building practices. The same account depicts a culture of vindictiveness and unsafe environments, including aggressive cleaning and code violations tied to rapid expansions. Taken at face value, such claims signal a potential risk to stability, trust, and safety. While other residents celebrate the positive energy and cleanliness, the divergence in experiences suggests that quality may be uneven between houses or over time.
In balancing the pros and cons, the core question becomes whether the social vitality and home-like atmosphere outweigh the risks of inconsistent staffing and occasional safety concerns. For residents who thrive on meaningful daily interaction, structured outings, and a supportive, family-like staff approach, the benefits can be substantial and meaningful. The social programming and individualized attention, when delivered consistently, can significantly offset a lack of formal clinical care for those with moderate needs. But when safety, building standards, and predictable, transparent operations are non-negotiable, these questions demand careful due diligence and face-to-face verification.
The practical next steps are clear. Families should arrange comprehensive tours of the Minnetonka home and, if possible, neighboring St. John locations to compare management styles and resident experiences. Demand a detailed service agreement with transparent pricing, and request to meet several staff members and residents across different shifts. Verify licensing status, inspection histories, and any open or prior complaints with local authorities, and insist on seeing the actual living spaces and kitchens to assess cleanliness and safety firsthand. If the search targets a high-touch, personable environment with genuine caregiving warmth, St John Home Care II can be an excellent match, but if the priority is uniform clinical oversight and guaranteed building safety, alternatives with stronger standardized protections are the wiser course.
21 resident community capacity
Assisted Living
Board and Care Home
Activities off-site
Bath tubs
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Private
Private bathrooms
Respite or short term stays offered
Telephone
Wheelchair accessible showers
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (12 miles away)
24-hour call system
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
High acuity care
Incontinence care
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Christian services
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