429 Burgess, White Lake, MI 48386
For more information about senior living options: (844) 490-3973
The staff and medical team are top notch in a brand-new facility with all the amenities. New Hope and its director, Shannon, are compassionate, professional, and deeply dedicated to the people they serve. There is a genuine warmth and sense of compassion at New Hope that sets the facility apart. Shannon leads with heart, professionalism, and a deep commitment to residents. It is clear that helping others at New Hope is a calling, not just a job. The staff are excellent, caring, and very attentive to resident needs. Families feel comfortable entrusting their loved ones to New Hope's care. New Hope White Lake is a beautiful, clean community with amenities such as meals, activities, a theater, and a beauty salon. The care at New Hope is far above average, with exceptional staff and visible leadership. The staff feel like family, and residents' quality of life improves after moving in.
There was lots of staff turnover, described as terrible by the reviewer. Vicky, the afternoon supervisor, is not the nicest and would lie to you about your loved one. Shannon, the nurse director, is awful and unprofessional, with a focus on pushing medications. A reviewer warned, "If you love your family, DO NOT place them here!"New Hope White Lake presents itself as a bright, brand-new community designed to blend comfortable living with attentive, capable care. Across multiple firsthand accounts, residents and their families describe a facility that rings true to its promise: an upscale environment with modern amenities, a welcoming atmosphere, and a steadfast emphasis on both independence and personalized support. The building itself is repeatedly praised for its cleanliness, attractive layout, and the thoughtful touches that make daily life easier and more enjoyable for residents.
At the heart of the experience, many reviews center on the leadership and the people who deliver care every day. Shannon, the nurse director, is a standout for numerous families who speak of her with admiration and gratitude. She is described as leading with heart and professionalism, a genuine commitment to residents, and a presence that reassures families during difficult transitions. Reviewers repeatedly highlight Shannon's accessibility and responsiveness, noting that she and the broader leadership team - often seen in the building - help instill confidence and a sense of security. The management team is portrayed as approachable and engaged, with residents and families appreciating the sense that their concerns are heard and addressed.
The staff across the board are consistently named as a major strength. From front-desk personnel like Melissa and Bianca, who greet families with warmth and maintain a positive, helpful demeanor, to the caregiving teams that attend to daily needs with patience and attentiveness, the care experience feels personal and reassuring. Reviewers describe a culture where staff know residents by name, understand their preferences, and respond promptly to requests. The nursing, therapy, and support staff are frequently described as kind, patient, and genuinely invested in the well-being and happiness of each resident.
Families share stories that illustrate the impact of that care on daily living and overall quality of life. Several accounts describe a sense of regained independence for loved ones, as well as the broader possibility for families to travel or resume activities they enjoyed before placement. One family recounts how the facility helped them reconnect with a mother who had been living more independently within their own home, allowing for a renewed, healthier relationship as the resident regained much of her independence. In another narrative, a grandmother in rehab found lasting improvement and happiness within the community, with caregivers and staff making the stay comfortable and even enjoyable through engaging activities and meaningful interactions. The presence of amenities such as an on-site theater, beauty salon, varied meals, and a robust activity calendar is frequently cited as enhancing daily life and giving residents meaningful ways to engage.
The environment is also described as a place where families can feel involved and welcomed. Reviewers praise the facility's responsiveness to questions and needs, the transparency of communications, and the way Shannon and the team accommodate families' involvement in care planning. Several accounts emphasize the importance of a supportive, inclusive culture - where staff treat residents like family, celebrate small moments, and offer empathetic, comforting gestures during times of grief. The warmth extends beyond care routines to the tone of daily interactions, with caregivers offering encouragement, smiles, and a sense of calm that many families associate with real peace of mind.
There are also specific, memorable examples of the staff's going above and beyond. From ensuring a picky eater in the family always has meals that suit their preferences, to consistently making time to answer questions or address concerns, reviewers describe a responsive, family-centered approach. The appeal of the community is further reinforced by its cleanliness and upkeep, the attractiveness of the living spaces, and the perception that residents are thriving - in many cases, smiling and engaging more than before.
Not every voice in the pool of reviews is glowing, however. A single, detailed account raises concerns about staff turnover and certain interactions that left the reviewer unhappy. In this perspective, the reviewer described a long stay with frequent staff changes, noted dissatisfaction with an afternoon supervisor, and claimed that the nurse director could be unprofessional and overly focused on medication. That account urges prospective families to consider all experiences and to observe the dynamics of care firsthand, underscoring that even in well-regarded communities, not every encounter will feel perfect to every family member. It serves as an important counterpoint that reminds readers to evaluate multiple sources and to visit in person to assess fit.
Taken together, the collection of testimonials paints a portrait of New Hope White Lake as a newly built community where compassion, attentiveness, and an active, engaging atmosphere combine to support both residents and their families. The facility's emphasis on independence balanced with appropriate care, its warm and accessible leadership, and the daily devotion of staff create an environment many families describe as life-enhancing. For those seeking a place with strong clinical oversight, family involvement, and a work culture that values residents as neighbors and friends, New Hope White Lake stands out as a compelling option.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Burgess Group Home in White Lake, MI is a comfortable and fully furnished assisted living community that offers a range of amenities to ensure the well-being and satisfaction of its residents. With a spacious dining room, residents can enjoy delicious and nutritious meals prepared by our caring staff.
The community also features beautiful outdoor spaces and gardens where residents can relax, socialize, or engage in light physical activities. We provide housekeeping services to maintain cleanliness and tidiness in both common areas and individual rooms.
Our dedicated staff at Burgess Group Home is committed to meeting the needs of our residents. We offer assistance with daily activities such as bathing, dressing, and transfers to ensure their comfort and safety. Our team also coordinates with healthcare providers to facilitate seamless communication regarding medical care.
In line with their dietary needs, we provide specialized meal preparation, including diabetes diets and special dietary restrictions. Medication management services are available to ensure timely administration of medications as prescribed by physicians.
Transportation arrangements for medical appointments are provided for our residents' convenience. Additionally, we offer high-speed Wi-Fi/internet access throughout the facility for those who wish to stay connected.
To promote an active lifestyle, we offer scheduled daily activities that cater to the interests of our residents. Whether it's participating in group exercises or enjoying cultural outings, there's always something fun happening at Burgess Group Home.
Located conveniently near parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals, our community ensures easy access to various amenities and resources necessary for a fulfilling life.
At Burgess Group Home in White Lake MI., we strive to provide a supportive environment where our residents can thrive and lead fulfilling lives while receiving the care they need.
Burgess Group Home is located at 429 Burgess, White Lake, MI 48386 in Oakland County, Michigan
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