429 Burgess, White Lake, MI 48386
For more information about senior living options: (866) 208-4318
Overall Review of Burgess Group Home
Pros
The staff and Medical Team are top notch in a brand-new facility with all the amenities residents need.- Shannon leads with heart, professionalism, and a deep commitment to the people they serve.
- The staff are awesome, caring, and very attentive to residents' needs.
- New Hope White Lake provides a nurturing, vibrant community where residents feel at home and well cared for.
- The building is beautiful, spotless, and well kept, with excellent meals, activities, and amenities.
- Families report residents flourishing, happy, and experiencing peace of mind under New Hope's care.
- The management team is accessible and responsive, with leaders who are often in the building.
- The staff consistently go above and beyond, making families feel supported and respected.
Cons
There were lots of staff turnover and the reviewer described it as terrible.- Vicky, the afternoon supervisor, is not the nicest and allegedly lies to families about their loved ones.
- Shannon, the nurse director, is described as awful, very unprofessional, and focused on pushing medications.
- The reviewer warned potential families not to place their loved ones there.
- A comment noted that residents sometimes get too much food and suggested offering half portions.
Review
This White Lake community is best suited for seniors who want assisted living that preserves independence while delivering attentive, compassionate care, anchored by a hands-on leadership team. Families seeking a warm, family-like atmosphere with staff who treat residents as individuals will find the strongest fit here. The reviews consistently spotlight a facility where daily life is enriched by good meals, engaging activities, and accessible care, where residents can participate in the rhythm of normal life while knowing help is nearby if needed.
Those who may want to consider alternatives include families with residents who have exceptionally complex medical needs requiring around-the-clock, highly specialized oversight, or households wary of staff turnover or leadership gaps. While the praise is broad, a single review cites turnover concerns and questions about medication management, underscoring the importance of confirming staffing stability and clarity of oversight before making a decision. Prospective families should weigh the care model against the resident’s medical complexity and comfort with the charging structure and accountability measures.
The core strengths layer together to offset most potential drawbacks. The staff and medical team receive repeated praise for competence, attentiveness, and genuine warmth, led by a director who earns frequent commendations for heart-led leadership and hands-on availability. The facility’s newness stands as a tangible asset: clean lines, modern amenities, and thoughtfully designed spaces support both independence and social engagement. Residents enjoy not just routine care but a thriving lifestyle, quality meals, a theater, a beauty salon, and a robust slate of activities that keep minds and bodies active.
The tangible benefits extend beyond surface appeal. Families repeatedly note restored sense of normalcy and improved quality of life for loved ones, including regained independence and the ability to travel without constant caregiving worry. The environment feels like a large, caring family where staff know each resident’s preferences and routines, allowing for personalized care plans that adapt as needs change. When care teams are responsive and involved, as many families attest, this translates into meaningful peace of mind and stronger family connections, sometimes even reshaping long-standing relationships marred by caregiving strain.
Care experiences circulate around specific staff members who consistently prove indispensable, bianca ensures meals meet even picky preferences, Melissa at the front desk offers dependable warmth, and activity staff keep programs engaging and challenging. Therapy is described as top-notch, and the overall tone of the operation centers on respect, dignity, and a collaborative approach to meeting the resident where they are. The communal feel is reinforced by leadership presence: the comfort of knowing directors and supervisors are in the building, accessible, and aligned with families on treatment goals and daily routines.
In the end, this community stands out as a practical, seasoned choice for families who value culture, continuity, and real-life quality of life for older adults. It works best for residents who want to maintain independence within a capable, caring framework and for families who prioritize approachable leadership and daily proof of compassionate care. For those weighing options, schedule a visit with questions that matter: what is the current staffing mix and turnover trajectory, how is medication management monitored and documented, what level of family involvement is integrated into care planning, and how are transitions handled when a resident’s needs evolve? If the answer provides clear, consistent evidence of stability, transparent governance, and a lived culture of respect, this White Lake community deserves strong consideration as the right fit.
6 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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