Residents and families often describe the staff as caring and professional.
Many reviewers say staff members treat residents with respect and show genuine concern, sometimes even on difficult days. Several mention specific team members and describe fast help with questions, day-to-day needs, or moving through transitions between care levels. A few also contrast this with rehab experiences where communication or responses were slower, which suggests service quality can vary by unit and timing.
caveat16 reviews mention this
Response times and staffing draw complaints
Call-button and medication response times are a recurring frustration in some stays.
Multiple negative reviews describe call buttons being unanswered or answered late, leaving residents waiting for basic assistance. Some families also report delays getting physicians or nurses when conditions changed, along with problems getting timely help with hygiene, bathroom needs, or meals. There are also complaints about weekend coverage and moments where staff seemed unavailable until extended searching or repeated requests.
common10 reviews mention this
Dining quality varies by setting
Food is frequently mentioned, with both strong praise and clear complaints.
Several reviewers praise the food as good, improved, or better than other places they compared, including mentions of room service and dietary needs like diabetic diets. Others report cold meals, missed or incorrect diets, or residents not eating enough, especially in rehab circumstances. Taken together, dining seems to depend on the specific unit and staffing situation during the stay.
common14 reviews mention this
Activities keep residents engaged
Reviewers repeatedly point to activities as a reason they stay engaged.
Many residents and families describe a steady schedule of activities such as arts and crafts, book or educational events, exercise classes, and social gatherings. Several reviewers mention day trips, off-campus concerts, or resident-led events that help make the community feel lively. A few also note difficulties finding activity moments at the time of a visit, but most comments come back to engagement as a regular part of life.
differentiator8 reviews mention this
Residents can move between care levels
A key advantage for families is the ability to transition levels of care on campus.
Several reviewers highlight that the community offers multiple care levels under one setting, including independent living, assisted living, memory care, and skilled nursing/rehab. Families say this makes transitions easier for spouses and for residents who need to move from one level to another without leaving the campus. This theme is strongest in the positive reviews, where people describe guidance from admissions staff and smoother changes over time.
caveat9 reviews mention this
Cleanliness is praised, but smells appear
Cleanliness is mixed, with praise in some reviews and sanitation concerns in others.
Some reviewers describe the facility as always clean, with rooms and common areas maintained, and mention avoiding the âsmellâ they associate with other places. Other reviews describe unclean conditions, filthy carpets, or persistent odors such as urine, along with concerns about hygiene and soiled clothing. These negative notes often show up alongside complaints about delayed assistance, suggesting conditions may worsen when care response is slow.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
115 resident community capacity
1-bedroom apartments
2-bedroom apartments
Studio apartments
Types of Care
Assisted Living
Continuing Care Retirement Community (CCRC)
Independent Living
Memory Care
Respite Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beautician on-site
Beauty salon
Cable or satellite TV
Cafe
Computer center
Dining room
Fitness room
Full kitchen
Fully furnished
Gaming room
Garden
Golf
Guasts at mealtime
Guest parking
Hiking trails
Housekeeping services
Kitchenette
Laundry
Move-in coordination
Outdoor space
Overnight guests
Party space
Private bathrooms
Private cleaning services
Resident parking
Restaurant-style dining
Small library
Spa
Swimming pool
TV room
Telephone
VA Benefits Consultation
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation & parking
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Dementia waiver
Diabetes diet
Hospice care
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Physical therapy
Psychiatric care
Special dietary restrictions
Specialized memory care programming
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Room service
Special dietary restrictions
Activities
Activities off-site
Arts and crafts
Book club
Community-sponsored activities
Concierge services
Cooking club
Educational speakers / life long learning
Fitness programs
Games
Gardening club
Live musical performances
Planned day trips
Religious services
Resident-run activities
Scheduled daily activities
Stories
Tai Chi
Wii bowling
Yoga / chair yoga
Languages Spoken
English
Videos
Nearby Places of Interest
Physicians
Coleman, Stephanie Mclaren Oakland Waterford Medical Associates (1 miles)
The array of features offered at Canterbury On The Lake is designed to create a supportive environment tailored to the unique needs of residents experiencing cognitive decline. With 24-hour supervision, staff can ensure safety and respond promptly to any needs or emergencies, fostering a sense of security. Assistance with activities of daily living, including bathing, dressing, and transfers, helps maintain personal dignity while promoting independence as much as possible. Coordination with healthcare providers ensures that residents receive comprehensive medical attention, reinforced by medication management that guarantees proper intake of prescribed treatments. Nutritionally balanced meal preparation and service are crucial for maintaining health and well-being. Additionally, specialized memory care programming and mental wellness initiatives provide cognitive stimulation and emotional support, while physical therapy encourages physical health. Transportation arrangements for medical appointments further facilitate access to necessary healthcare resources, contributing to overall quality of life for those in varying stages of dementia or Alzheimer's disease.
Canterbury On The Lake on seniors.fyi includes 17 photos including images showing interior, windows, living room, lobby, lighting, seating area, fireplace, nature, and more.
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115 resident community capacity
1-bedroom apartments
Assisted Living
Continuing Care Retirement Community (CCRC)
Independent Living
Memory Care
Respite Care
Skilled Nursing Facility
Air-conditioning
Beautician on-site
Cable or satellite TV
Cafe
Computer center
Dining room
Fitness room
Full kitchen
Fully furnished
Gaming room
Garden
Golf
Guest parking
Hiking trails
Housekeeping services
Laundry
Move-in coordination
Outdoor space
Overnight guests
Party space
Private bathrooms
Restaurant-style dining
Small library
Spa
Swimming pool
Telephone
VA Benefits Consultation
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice care
Medication management
Mental wellness program
Physical therapy
Psychiatric care
Special dietary restrictions
Transportation arrangement (medical)
Arts and crafts
Book club
Concierge services
Cooking club
Educational speakers / life long learning
Games
Live musical performances
Planned day trips
Religious services
Wii bowling
English
Strong community with friendly, caring staff; well-maintained facility and engaging activities.
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Dementia Behaviors: In-Depth Understanding and Effective Coping Strategies
