2317 Crane, Waterford, MI 48329
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One unhappy caller described customer service as "notorious," recounting a frustrating experience with a representative who allegedly hung up on them twice while they were seeking information. The tone is unmistakably exasperated, signaling that the experience wasn't an isolated moment of poor service but part of a pattern of dissatisfaction with how inquiries are handled. The reviewer's message conveys a sense that getting straightforward information from the service side is unusually difficult, leaving them more frustrated than helped.
Beyond that initial complaint, the reviewer launches into a broader critique of Freedom Adult Foster Care. They label the organization as "the worst in the state" and express profound disappointment that a manager they regarded as excellent was fired. The admission that this manager was "the best" in the reviewer's view adds a personal sting to the organizational critique, elevating the sense of loss and urgency. The tone is openly upset, suggesting that the decision to part ways with this admired manager has had real consequences for those living under the care of Freedom.
A significant portion of the message centers on a specific situation involving the reviewer's stepson, who is reportedly residing at a facility on Elizabeth Lake Road in Waterford, Michigan. The reviewer claims a troubling history of medication errors in the past, indicating a pattern of concerns about how medical needs are managed. They recount an alarming incident in which the person was allegedly lost by the staff, only to be found lying on the ground outside, with staff seemingly unaware of where he was or how to respond. This part of the narrative conveys a sense of vulnerability and fear for the resident's safety, highlighting what the reviewer sees as a serious failure in basic oversight and protective measures.
The concerns don't stop there, as the reviewer also accuses Freedom's staff of theft. They allege that money was taken by staff members, compounding the fear and distrust surrounding the facility's ability to safeguard residents' belongings and to monitor staff behavior. The combination of medication issues, a missing-resident incident, and theft paints a portrait of a facility viewed as seriously deficient in several critical areas of care and supervision. The reviewer uses strong language to emphasize the seriousness of these claims and the potential risk they pose to residents.
In the midst of these accusations, the reviewer notes that there was a staff member who genuinely seemed to care about the residents - the kind of person who, in their view, was making a meaningful difference in the lives of those living at the home. They express heartbreak that Freedom decided to remove this individual, implying that the removal had a negative impact on the quality of care and the morale of those who rely on the facility. The message culminates in a direct appeal: if anything happens to the reviewer's stepson, they say they will take action, underscoring the intensity of their concern and their belief that urgent accountability is needed.
Finally, the caller pleads with the organization to consider bringing back John - the person they credit as having been deeply committed to the residents and who, in their view, embodied the care that Freedom should strive to provide. The plea to rehire John is framed as a compassionate request on behalf of the residents, especially those who may be most vulnerable and dependent on consistent, attentive care. The closing sentiment is a mix of gratitude for any consideration and a stark warning that the stakes are high for the people involved.
Taken together, the message is a powerful, emotionally charged critique of both customer service and care quality at Freedom Adult Foster Care. It combines specific accusations about medication lapses, a missing-resident incident, alleged theft, and the firing of a trusted manager with a personal plea for reinstatement and a warning that harm to a loved one would provoke serious action. The reviewer clearly wants the organization to acknowledge these concerns, address the safety and oversight failures, and restore the leadership they feel made a real difference for the residents.
The Love Adult Foster Care Home in Waterford, MI is a welcoming and comfortable assisted living community that offers a range of amenities and care services to support the well-being and independence of its residents. The community features a spacious dining room where delicious meals are prepared and served, ensuring that special dietary restrictions are accommodated.
Each living space within the community is fully furnished, providing residents with a cozy and inviting environment. Residents can also enjoy the beautiful outdoor space, including a garden area where they can relax and appreciate nature. Housekeeping services are provided to ensure that residents can maintain a clean and tidy living space.
Love Adult Foster Care Home understands the importance of staying connected, both locally and online. Residents have access to telephone service as well as Wi-Fi/high-speed internet, allowing them to easily communicate with loved ones or browse the web.
The community's care services are designed to meet the individual needs of each resident. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Coordination with health care providers ensures that residents receive appropriate medical attention when needed. Medication management is also provided to help residents stay on track with their prescribed medications.
Love Adult Foster Care Home offers transportation arrangements for medical appointments, ensuring that residents can easily access necessary healthcare services. In addition, there are numerous amenities and establishments located nearby for convenience and enjoyment. With 6 cafes, 2 parks, 10 pharmacies, 7 physicians, 17 restaurants, 1 place of worship, 1 theater, and 1 hospital all within close proximity to the community, residents have plenty of options for leisure activities or running errands.
Overall, Love Adult Foster Care Home provides a warm and supportive environment for individuals seeking assisted living in Waterford, MI. With its array of amenities and comprehensive care services, residents can enjoy a comfortable lifestyle while receiving the assistance they need when it comes to daily activities and healthcare coordination.
Love Adult Foster Care Home is located at 2317 Crane, Waterford, MI 48329 in Oakland County, Michigan
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