Lockwood of Waterford

Pros

• The staff at Lockwood is described as very friendly, helpful, and caring, creating a welcoming atmosphere for residents.
• Many residents appreciate the clean facility and well-maintained environment, contributing to overall satisfaction.
• There are plenty of fun and diverse activities available, allowing residents to engage socially and enjoy their time.
• Residents feel safe and welcomed in the community, fostering a positive social environment.
• The apartments are spacious and well-equipped, providing comfort and convenience for independent living.
• Staff members are recognized for their professionalism and quick response to resident needs.
• Residents have made many friends since moving in, enhancing their sense of community.
• The presence of a 24-hour nursing staff offers peace of mind for families regarding health-related issues.

Cons

• The food quality at Lockwood has significantly declined, leading to many residents opting not to eat in the dining room, which hampers socialization.
• Maintenance issues, such as broken windows and unaddressed facility repairs, have left some residents feeling frustrated and dissatisfied with their living conditions.
• Many residents feel that the management is understaffed and unresponsive to concerns, labeling complaints as mere "complaining" rather than addressing valid issues.
• The increase in costs for care services without prior warning has caused disappointment among residents who feel it shows a lack of consideration for their needs.
• The overall decline in community events and activities since Covid has led to a decrease in opportunities for social interaction among residents.
• Residents express dissatisfaction with the laundry service and cleaning standards, indicating a perceived lack of attention to cleanliness and organization.
• Despite the positive initial experience, some individuals worry that their loved ones are not receiving adequate support or social opportunities due to poor meal quality and scheduling of activities.

Review

Lockwood of Waterford is a senior living community that has received mixed reviews from residents and their families. Many former residents have highlighted the facility's attractive environment and friendly staff, but also noted several significant shortcomings that have led to dissatisfaction, particularly regarding the quality of food, socialization opportunities, and maintenance issues.

One common theme among reviews is the disappointment with the dining experience at Lockwood. Multiple residents reported that the food quality has declined sharply, resulting in many opting out of meal plans altogether. One daughter expressed concern that her mother chose Lockwood for its promise of community engagement during meals yet found that few people dined together due to the poor food offerings. The lack of variety and quality not only diminishes mealtime as a social event but also takes away from what should be a communal aspect of living in such a facility. There are mentions of missing silverware at tables and a general lack of attention to detail in dining services—making it feel more like an afterthought than an integral part of resident life.

Socialization, which was often cited as one of the main reasons for choosing Lockwood, has also fallen short for many residents. Numerous families pointed out that events have decreased significantly since COVID-19, leading to isolation among those who expected a thriving community atmosphere. While some appreciated specific activities like themed parties or evening events, others noted that most planned activities occur early in the morning when not all seniors are awake or active. This mismatch between scheduling and resident lifestyles further hinders opportunities for connection and engagement within the community.

The issue of maintenance has been raised consistently by several reviewers. Residents have reported ongoing maintenance problems, such as windows sticking or screens not being installed on porch doors, creating frustration for those wanting to enjoy fresh air in their apartments. Despite paying premium prices for their living space, some feel they are receiving less than what was promised regarding upkeep and essential services—an expectation typically associated with independent living arrangements.

Amid these challenges, there were positive remarks about certain staff members who demonstrated exceptional service and care. Reviewers praised individual staff members for being welcoming and responsive to resident needs. Shelbie from leasing stood out as someone who professionally assisted families through transitions smoothly; however, systemic issues like understaffing became evident when collective experiences reflected poorly on management’s responsiveness overall.

Despite mixed feedback on facilities and services at Lockwood of Waterford, many residents still appreciate their apartment spaces' size; amenities such as salon access; laundry facilities; and proximity to local shops—which provide convenience if not necessarily fulfilling social needs entirely. For those needing assistance—from bathing to transportation—the presence of 24-hour nursing staff is convenient though adding costs associated with additional services can be burdensome.

In summary, while Lockwood offers appealing features such as friendly environments and good-sized apartments within a lovely setting close to necessary conveniences, numerous concerns about food quality, social opportunities, maintenance deficiencies persist unaddressed according to many reviews. These factors contribute toward a complex portrait indicating that prospective residents should carefully evaluate what aspects hold importance before making such an impactful choice regarding senior living options moving forward.

This part of Waterford, Michigan boasts a convenient location with various amenities nearby. There are several cafes within a short distance, providing a place to socialize and enjoy a cup of coffee. For medical needs, there are reputable physicians and pharmacies in the vicinity, ensuring easy access to healthcare services. A variety of restaurants offer dining options, including fast food and healthier choices. The area also features a movie theater for entertainment, as well as parks for outdoor recreation like hiking and biking. Nearby hospitals provide peace of mind in case of emergencies, and places of worship offer spiritual fulfillment. Overall, this neighborhood offers a mix of conveniences and recreational opportunities that could make it an appealing option for senior living.

Cafes

• Panera Bread (0.2 miles)
• Starbucks (4.4 miles)
• Starbucks (5.1 miles)
• Starbucks (5.5 miles)
• Panera Bread (5.6 miles)
• LEGOLAND Discovery Center Michigan (5.7 miles)
• Avon Donuts (6.1 miles)

Physicians

• Coleman, Stephanie Mclaren Oakland Waterford Medical Associates (0.2 miles)
• Oral & Facial Surgeons of Michigan PC (1 miles)
• Clinton Womens Health Care (4.7 miles)
• Michigan Ear Nose & Throat Associates (4.7 miles)
• Clarkston Plastic Surgery (4.9 miles)
• The Radiology Center Of Michigan (4.9 miles)
• Dr Jeetender S. Matharu, MD (5.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (2.3 miles)
• Rite Aid (2.4 miles)
• Walgreens (3.6 miles)
• Rite Aid (3.7 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.3 miles)

Restaurants

• Taco Bell (2.1 miles)
• Culver's (2.1 miles)
• McDonald's (2.2 miles)
• Bob E's Super Chief (4.2 miles)
• Beyond Juicery + Eatery (4.3 miles)
• McDonald's (4.5 miles)
• Sprader's On the Lake (4.8 miles)

Theaters

• MJR Waterford Digital Cinema 16 (2.2 miles)

Parks

• Dodge #4 State Park (3 miles)
• Pontiac Lake Mountain Bike Trail (3 miles)
• Karner Farm (7.6 miles)
• Friendship Park (8.5 miles)
• Riverside Park (8.6 miles)
• Clara Miller Park (8.7 miles)
• River Woods Park (8.9 miles)

Hospitals

• Poh Clarkston Primary Care (5.1 miles)
• McLaren Oakland (5.2 miles)
• Huron Valley-Sinai Hospital (7.1 miles)
• Henry Ford West Bloomfield Hospital (8.3 miles)

Places of Worship

• Maranatha Baptist Church (5.9 miles)
• St Daniel Church (6 miles)
• Kensington Orion (8.4 miles)
• St Hugo of the Hills Church (8.5 miles)