Ivy Cottage

Pros

• The community is praised for its cleanliness and well-maintained environment.
• Staff members are described as friendly, welcoming, and great to work with.
• Residents enjoy a variety of nice activities available in the community.
• Families feel assured that their loved ones are safe and well cared for.
• Reviewers express high satisfaction with their experiences and recommend the facility to others.

Cons

• They were very unprofessional when they left the reviewers in the lobby waiting, despite having an appointment set.
• The staff was bad about keeping up with medication and exhibited negligence by leaving a loved one outside and forgetting them.
• The reviewer could not find anyone who worked there when issues arose.
• The facility was described as dark and dreary, with residents huddled by the front door, suggesting a lack of engagement or comfort.
• The reviewer expressed dissatisfaction with their experience and would not recommend the place to anyone.

Review

The reviews of the community under consideration reveal a dichotomy of experiences that potential residents and their families may encounter. On one hand, there are accounts of poor professionalism and disappointing service; on the other, glowing testimonials highlighting care and a warm environment. This contrast provides insights into both the strengths and weaknesses of the facility, allowing for a nuanced understanding of what one might expect when choosing to live or place a loved one here.

Several reviewers expressed frustration with the lack of professionalism displayed during initial interactions. One family recounted how they arrived for a scheduled tour only to be left waiting in the lobby without any communication or attention from staff. This disregard for punctuality and respect led them to conclude that this would not be the right place for them. Such anecdotes raise concerns about management practices and how prospective residents are treated from their very first point of contact—an essential aspect when selecting a community that is meant to provide care and support.

While some reviews criticize staff behavior, others point out significant failings in medication management once new employees were introduced. Families reported alarming instances such as residents being left outside unattended—a serious lapse in care that underscores possible staffing issues or inadequate training protocols. Additionally, searching for assistance within the facility proved challenging, with family members noting that finding staff was surprisingly difficult during critical moments. For families seeking peace of mind regarding their loved ones' safety, these experiences can understandably lead to reluctance in recommending this community.

Conversely, numerous reviews highlight positive aspects of life within the same community. Many families reported satisfaction with cleanliness and organization throughout the facility. They appreciated friendly staff who actively engaged with residents, providing supportive interactions that fostered a sense of belonging. Activities available to residents were also mentioned positively; engaging programs appear to keep residents active and socially connected, contributing significantly to overall well-being. The overarching sentiment from these individuals is one of gratitude towards the attentive care afforded to their loved ones.

Another common theme among satisfied families is appreciation for an inviting atmosphere paired with proactive communication between staff and relatives. Multiple reviewers indicated that they felt reassured by knowing their loved ones were safe within a nurturing environment dedicated to resident happiness. Such sentiments reflect an acknowledgment that while there may have been initial hiccups regarding service quality, ongoing support has resumed positively once individuals acclimated themselves within the community.

Nevertheless, there remains room for improvement—for instance, several comments noted concerns about aesthetics within certain areas: specifically mentioning dark interiors which could contribute negatively to ambiance and resident comfort levels. This feedback aligns with an essential aspect of fostering an uplifting atmosphere vital for resident engagement and emotional wellness.

In summary, evaluating this community presents a mixed picture characterized by both commendable attributes—such as cleanliness and engaging activities—and significant operational shortcomings related to staff availability and professionalism during critical interactions. As families weigh decisions about placement options based on firsthand experiences showcased through these diverse reviews, it becomes evident that individual viewpoints substantially influence perceptions regarding this particular living community's suitability for future residents seeking companionship or care.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1 miles)
• Rite Aid (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.5 miles)

Parks

• Garden City Park (1.3 miles)
• Paul Revere Park (5.7 miles)
• Ford Field Park (6 miles)
• Schemansky Park (6.2 miles)
• Heritage Park (6.7 miles)
• Heritage Park (8.4 miles)

Cafes

• Biggby Coffee of Westland (2.5 miles)
• Tim Hortons (4 miles)
• Tim Hortons (4.1 miles)
• Starbucks (4.9 miles)
• Starbucks (5.6 miles)
• Qahwah House (5.7 miles)

Hospitals

• Oakwood Annapolis Hospital (2.6 miles)
• Trinity Health Wound Care - Livonia Hospital (6.3 miles)
• Beaumont Dearborn Hospital (7.4 miles)

Restaurants

• Jimmy John's (2.6 miles)
• The Halal Guys (3 miles)
• McDonald's (3.1 miles)
• SKY Lounge West (4.5 miles)
• The Lava Lounge Too (4.9 miles)
• Black Rock Bar & Grill (4.9 miles)
• Culver's (5 miles)

Physicians

• Garden City Hospital Medical Office Building (2.7 miles)
• Botsford Primary Care Physician (3.3 miles)
• Dearborn Obstetrical & Gynecological Assoc PC (3.9 miles)
• Ophthalmic Specialists of Michigan - Dearborn Office (4.3 miles)
• Pinkney, Greenbaum, MacFarland, and Timpner, DDS (5.2 miles)
• Partners In Internal Medicine (5.2 miles)
• Fairwood Medical (5.6 miles)

Transportation

• Avis Rent A Car (3.2 miles)
• Budget Rent A Car (5.2 miles)
• Hertz Rent A Car (5.2 miles)
• Enterprise Rent-A-Car (5.3 miles)
• National Car Rental (5.3 miles)
• DTW Delta Cargo (5.5 miles)
• Concourse D (5.8 miles)

Theaters

• Emagine Theatres (3.4 miles)
• Phoenix Theatres Laurel Park Place (7.9 miles)

Places of Worship

• Church of the Divine Child (3.9 miles)
• Muslim Community of Western Suburbs (4.3 miles)
• Ward Church (8.3 miles)