1623 High Street, Traverse City, MI 49684
For more information about senior living options: (844) 490-3973
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The reviewer notes that the new agency cares and has been super helpful. The reviewer calls the new agency "Best of the Best" and among the best insurance agencies in the United States. The reviewer expresses appreciation for the new agency's superior support.
The agent was very slow to respond. The response claimed the property did not meet underwriting guidelines with no helpful explanation. The issues cited were minor and had already been addressed, yet the communication was not informative or helpful. The assigned agent failed to attend planned phone calls and failed to reply to emails. Two quotes were sent on the renewal date containing incorrect homeowners information. The agent was late for a call and implied that the reviewer was impatient. The insurer's automated system forced the original agent to cancel the policies, complicating cancellation. Highstreet staff were described as circling the wagons and not listening to the customer's experience. The reviewer would not recommend the company and would caution others to avoid it. The supervisor's apology was poorly received and the attempt to discuss money overshadowed the service issue.A careful reader can see a thread running through a pair of experiences with insurance agencies that left a once-pent-up ambition for savings dissolved into frustration and disappointment. In the first incident, the customer describes shopping for homeowners coverage and encountering a slow, opaque process. They recount that the agent was very slow to respond, even after the customer had supplied all requested information. The agency ultimately delivered a terse rejection: "Unfortunately, the condition of your property does not meet our carriers' underwriting guidelines for eligibility." When the customer pressed for specifics, what followed felt almost like a misdirection rather than a helpful diagnostic. It turned out to be a string of very minor issues - issues the customer believed had already been addressed - that would have been easy to fix had there been clearer guidance. The bottom line, in the customer's view, was that better communication would have retained their business. If someone had simply explained the exact problem and offered a path to remedy, they felt they might have remained with that agency. Instead, the decision was made to move their $3,000-plus yearly insurance business to another firm they viewed as more attentive and proactive.
That contrast set the tone for the more recent and ongoing experiences with a different agency, beginning on April 7, 2025. The customer sought a proactive search for new auto and homeowners insurers in response to premium increases, giving the team a full month before auto policy renewal, which was scheduled for May 3, 2025. The plan, they say, was straightforward: they would receive options in time to make an informed decision before renewal. Instead, the assigned agent failed to attend planned phone calls and did not reliably reply to emails. Two quotes were delivered on the renewal day - and, worse, those quotes contained incorrect information about the homeowners policy, information that the customer did not supply. Inquiries followed about the erroneous details, but the response was lackluster: the agent was late for a subsequent call, and during the conversation she reportedly characterized her job as difficult and implied the customer was being impatient. The experience left the customer feeling dismissed rather than supported.
In the midst of these missteps, the customer managed to find a new agent who could move faster and secure more favorable terms. Within 24 hours, the new agent secured a lower premium not just for auto and homeowners, but for a business policy as well. It appeared a straightforward win: better coverage at a lower price, achieved with less friction and more attentiveness. Yet the relief of capturing savings was tempered by a separate, aggravating hurdle: attempting to cancel the old policies. The insurer's automated system reportedly instructed that the old agent - who had ultimately orchestrated these new policies - must cancel them, which added a layer of bureaucracy and delay. The customer then spent time on hold with Highstreet, waiting for someone to listen and address the situation. They describe a deliberate feel of "circling the wagons," a sense that the company would not acknowledge the customer's experience or offer a practical remedy.
The stakes in this situation feel financial as well as personal. The customer worried about being charged for a partial month of coverage by the former auto insurer due to the late engagement of the Highstreet agent - an outcome they viewed as entirely preventable if the process had been managed with foresight. The exchange culminated in a clear verdict: they would not recommend this company. Rather than receiving help, they perceived themselves as being stalled and dismissed, with a continuing sense that the provider cared more about internal process and policy than about solving the customer's problem. The experience, they say, was emblematic of a pattern of dropped balls and insufficient accountability. Even after describing the precise impact of these failures, the response from the company felt more like a defensive posture than a genuine attempt to remedy the situation.
An update from the same encounter window shows a flicker of attempted remediation. A supervisor eventually called back and offered apologies, though the reviewer criticized the framing: apologizing for someone's frustration can feel hollow when the harm has already happened, and the customer noted that genuine problem-solving requires more than a brief act of contrition. The supervisor acknowledged service gaps, but then pivoted to financial concerns - "but the money you're asking for" - which the reviewer found unreceptive and ultimately unsatisfactory. The exchange left the customer with a decision: they chose to disengage and end the call, preferring to walk away rather than continue a dialogue they felt would not meaningfully improve their situation. In their assessment, mitigating the negative impact would have cost the company only $68.12, a relatively small amount compared to the ongoing frustration and potential losses from mismanaged policies. Instead, the customer opted to publish a candid critique - an appeal to others to avoid this company - while noting that they had found a "good agent elsewhere" as a direct result of the headaches.
Towards the end of the narrative, the customer inserts two sentences that sum up their overall impression in a stark way: "Best of the Best!" and "By far the best group of insurance agencies in the United States!" These lines stand in sharp relief against the earlier, more critical sections of the account. They appear to be part of a broader, possibly mixed public sentiment - perhaps a reflection of having encountered both highly capable, customer-focused agents elsewhere and, in their recent experiences, a chain of miscommunications and procedural bottlenecks within the Highstreet system. Taken together, the experiences paint a portrait of two contrasting realities: a previous, slower-than-desired underwriting experience that might have been salvaged with clearer guidance, and a more recent sequence of service gaps that culminated in frustration, costly uncertainties about cancellation procedures, and a souring of trust in the agency's ability to support a customer through a transition to better rates and better coverage.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cherry Capital (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Kennedy House in Traverse City, MI is a premier assisted living community offering a range of amenities and care services to enhance the quality of life for its residents. The community boasts a spacious dining room where residents can enjoy delicious meals prepared by our skilled culinary team. Each apartment is fully furnished and tastefully decorated, providing a comfortable and inviting living space.
The community features beautifully landscaped gardens, providing residents with a serene outdoor space where they can relax and enjoy nature. Housekeeping services are also provided, ensuring that residents can focus on enjoying their time without worrying about daily chores.
At Kennedy House, we understand the importance of staying connected in today's digital world. That's why we offer telephone and Wi-Fi/high-speed internet services to all our residents, allowing them to easily communicate with loved ones or explore the online world.
Our dedicated care staff is available around the clock to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident receives the necessary medical attention. For those with specific dietary needs, our team provides diabetes diet management and accommodates special dietary restrictions.
Residents at Kennedy House can partake in a variety of scheduled daily activities designed to promote social engagement and mental stimulation. From group outings to local cafes and parks to organized activities within the community, our residents will always find something enjoyable to do.
In terms of nearby conveniences, Kennedy House is located close to several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that our residents have easy access to various amenities and services within their reach.
Overall, Kennedy House offers an inclusive assisted living community where residents can receive personalized care in a comfortable environment while enjoying a vibrant lifestyle filled with engaging activities and convenient access to nearby amenities.
Kennedy House is located at 1623 High Street, Traverse City, MI 49684 in Leelanau County, Michigan
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