Niles Pointe in Niles, MI

2433 Bond Street, Niles, MI 49120

For more information about senior living options: (844) 490-3973

3.9 from 65 reviews
5 stars
45
4 stars
2
3 stars
2
2 stars
0
1 stars
16

Assisted Living

Overall Review of Niles Pointe

Pros

  • pro Chalet of Niles is a very warm and welcoming place with strong community involvement and enjoyable events.
  • pro The staff are friendly, and Destiny from Admissions is especially helpful.
  • pro Chalet of Niles provides a clean facility where staff work hard to keep residents safe and comfortable.
  • pro Chalet of Niles hosts well-planned events that bring the community together and are enjoyed by residents, families, and guests.
  • pro The staff are accommodating and attentive to residents' needs.
  • pro Chalet of Niles is a wonderful place full of caring individuals who treat residents with kindness and respect.
  • pro The new ownership has really changed the place for the better.
  • pro The private Rehab-to-Home rooms are nice, and community events are enjoyed by families.
  • pro The facility has a great physical therapy department with dedicated staff.
  • pro Destiny and Daisy are exceptional and go above and beyond for their residents, with great communication.

Cons

  • pro The reviewer described the care as the worst they had ever seen.
  • pro A reviewer warned that the facility would be the wrong place to send a loved one, noting that staff's actions did not match their promises.
  • pro The reviewer described the staff as very unhappy and the facility as poorly run.
  • pro A reviewer stated that residents were left sitting in their own feces and urine for hours, treated like animals.
  • pro Nurses and aides were said to fail to respond for hours after requests, and medications were not kept on schedule.
  • pro One account claimed the facility did not deserve even one star, citing rude and unclean staff and unsafe conditions.
  • pro Communication with the staff was described as stressful and inconsistent, with false promises to provide health updates.

Review

This community is best suited for families and residents who prize a warm, home-like atmosphere and a strong sense of togetherness. Chalet of Niles leans into community - lots of events, visible staff involvement, and a vibe that feels more familial than institutional. Several reviews emphasize clean spaces, easy access to therapy, and a calendar that keeps residents socially engaged. The facility appears to offer practical rehab-to-home options, with private rehab-to-home rooms noted as very nice, and a location that is convenient to hospitals. For families who want friendly faces, approachable staff, and ongoing activities that bind residents to their peers and the wider community, this setting often delivers.

Yet this is not a place to enroll for anyone prioritizing flawless consistency in clinical care or uniform, rapid responsiveness. A sizable share of the feedback highlights serious pass-through concerns: unprofessional conduct reported by some staff, erratic or delayed assistance, and instances of care gaps under stress. Several reviews recount disheartening experiences around medication timing, sanitation, and general attentiveness, even to the point of describing unsafe or neglectful situations. Given the weight of those accounts, families with loved ones requiring high-acuity medical monitoring, tight supervision, or very predictable routines should consider alternatives or demand explicit assurances and recent performance data before committing.

The strongest case for Chalet rests on its positive, tangible strengths. The staff that show up consistently - names cited repeatedly - are described as caring, communicative, and genuinely devoted to residents' well-being. The environment is often praised as welcoming and nonclinical, with a steady stream of social activities that foster a sense of belonging. Therapy services are appreciated by families who value robust rehabilitation performance, and the private rehab-to-home accommodations are a notable asset for transitions. The new ownership narrative appearing in some reviews also signals a potential turning point, suggesting that leadership changes may be addressing prior gaps in operations and morale. When these elements align, the facility demonstrates real potential to enhance quality of life and recovery.

On balance, families should approach with a clear plan for due diligence. If choosing Chalet, insist on seeing current staffing levels, caregiver-to-resident ratios, and the cadence of nurse call responses during peak hours. Request a candid tour focused on the portions of the building where care happens, including evenings and weekends. Review recent state licensing or survey results and speak with multiple frontline staff and several families with loved ones currently living there. Ask for detailed care plans, medication management protocols, and a direct line to the nursing leadership so concerns can be escalated quickly. The best outcome comes from confirmation that the positive dynamics - warmth, activity engagement, and rehab quality - have been sustained under the latest ownership and management structure.

For those who want a social, activity-rich environment with a family feel, Chalet of Niles can be a strong match. Its appeal lies in the day-to-day vitality, the emphasis on community events, and the accessibility of therapy services in a relatively intimate setting. However, when care reliability and promptness are non-negotiable, this community requires careful vetting and ongoing oversight. If potential residents or their families can tolerate variability in staff responsiveness and are prepared to monitor care quality actively, Chalet offers a compelling blend of heart and capability. If not, alternatives with more consistently documented care metrics - and fewer reports of operational turbulence - may deliver greater peace of mind.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • South Bend Regional (6 miles away) South Bend Regional (6 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Niles Pointe is an assisted living community located in Niles, MI. Our community offers a variety of amenities to ensure that our residents have a comfortable and enjoyable living experience. Residents can enjoy delicious meals in our dining room, which offers special dietary options. Each apartment is fully furnished and includes Wi-Fi/high-speed internet for residents to stay connected.

We also provide housekeeping services to ensure that the living spaces are clean and well-maintained. Outdoor spaces are available for residents to relax and enjoy nature. Additionally, we offer move-in coordination services to make the transition to our community as smooth as possible.

At Niles Pointe, we prioritize the health and well-being of our residents. Our care services include assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical attention. For those with specific dietary needs, we offer diabetes diets and can accommodate special dietary restrictions.

Transportation arrangements are available for medical appointments, providing convenience and peace of mind for our residents. We are also conveniently located near cafes, parks, pharmacies, restaurants, places of worship, physicians, and hospitals, offering easy access to essential services.

In addition to providing a comfortable living environment and comprehensive care services, we believe in promoting an active lifestyle for our residents. Scheduled daily activities are offered to engage residents socially and physically.

At Niles Pointe, we strive to create a warm and supportive community where seniors can live comfortably while receiving the assistance they need.

Nearby Places of Interest

Restaurants

  • Wings Etc (1.1 miles)
  • Culver's (2.2 miles)
  • Taco Bell (2.3 miles)
  • Create (2.4 miles)
  • Tavern (2.9 miles)
  • Iron Shoe Distillery (3.3 miles)
  • McDonald's (3.7 miles)

Parks

  • Fulkerson Park (1.3 miles)
  • St Patrick's County Park (1.6 miles)
  • Riverfront Park (3.4 miles)

Pharmacies

  • CVS Pharmacy (2.5 miles)
  • Walgreens (2.8 miles)
  • Walgreens (3.5 miles)
  • Walgreens (4.2 miles)
  • Rite Aid (5.6 miles)
  • Beacon Home Care (5.8 miles)
  • CVS Pharmacy (5.9 miles)

Hospitals

  • Clear Choice Adult Day (3.2 miles)
  • Lakeland Hospital - Radiology (3.2 miles)
  • Lakeland Hospital (3.2 miles)
  • Lake Region Medical Center (3.3 miles)
  • Healthwin Specialized Care (3.3 miles)
  • Lakeland Regional (4 miles)
  • Allied Physicians Surgery Center (5.7 miles)

Physicians

  • Great Lakes Gastroenterology (3.2 miles)
  • Asthma Allergy Centers of SW Michigan (3.3 miles)
  • Lakeside Urology (3.3 miles)
  • Lakeland Comprehensive Weight Loss Center (3.3 miles)
  • Lakeland General Surgery (3.3 miles)
  • South County Ent (3.3 miles)
  • Cardiology Southwest PC (3.3 miles)

Places of Worship

  • Christ the King Catholic Church (3.5 miles)
  • Hope Community Church (4.9 miles)
  • Morris Chapel (5.2 miles)
  • The Grotto (5.5 miles)
  • Basilica of the Sacred Heart (5.5 miles)

Cafes

  • Starbucks (4 miles)
  • Martin's Side Door Deli (5.8 miles)
  • Union Coffee House (6 miles)

Transportation

  • Atlantic Aviation (5.7 miles)
  • Nictd's South Shore - South Bend Airport (6.1 miles)
  • South Bend International Airport (SBN) (6.2 miles)

Frequently Asked Questions

Where is Niles Pointe?

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