2433 Bond Street, Niles, MI 49120
For more information about senior living options: (844) 490-3973
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The Chalet of Niles is a warm and welcoming community. The staff are friendly, accommodating, and attentive to residents' needs. Destiny from Admissions is very helpful, and Daisy is exceptional and goes above and beyond for residents. The facility is very clean and well maintained. The private rehab-to-home rooms are very nice. The environment is home-like and family-oriented. Management is awesome, and marketing is top-notch. The staff are caring and compassionate, making residents feel like family. Community events (Bingo, Easter egg hunts, Trick-or-Treating) bring residents, families, and staff together and are well planned. Destiny and Abigail are exceptional and go above and beyond for their residents.
The reviewer described the care as the worst they had ever seen. The air conditioning broke during the summer and the facility would not repair it. There were many instances where a nurse or aide did not respond for at least four hours after a resident requested help. Communication in the resident's last week was extremely stressful, with staff making false promises to call and update on health. Weekend staffing was so poor that a resident waited up to an hour and a half to two hours for assistance, leaving him in wet clothes. The facility is very poorly run and staff appear unhappy, which shows in the operations. A reviewer claimed their father died after receiving poor care, noting health decline and inadequate attention. Financial handling after a parent's death was criticized, including money remaining in the deceased's account and delays in refunds. A resident described Chalet Health Care as a "hell hole" or "cesspool," reporting medication errors and nurses using disrespectful language in front of patients. The building is described as run very poorly and appearing unsafe or disorganized.Chalet of Niles emerges in these accounts as a place that many visitors and residents genuinely feel welcomed by, a community-oriented environment that makes a point of connection through events, conversations, and a visible care for residents. Numerous reviewers highlight the warmth of the staff and the sense that the facility operates like a small, caring family, where staff members are regularly described as friendly, attentive, and ready to go above and beyond. Destiny, Daisy, Abigail, and a number of other team members are singled out for their helpfulness and responsiveness, especially in admissions, activities, and daily care. The repeated emphasis on friendly faces and approachable staff helps paint a picture of a place that many people remember as inviting and comforting.
The facility often shines through the lens of its organized activities and family-inclusive events. Reviewers mention a broad calendar of events designed to engage residents and their families, including mommy-and-me yoga, Easter celebrations, bingo, Easter egg hunts, trick-or-treating, and superhero/princess appearances. These events are described as well-planned and of the right length to keep participants engaged without overdoing it. The community vibe is reinforced by the way residents in common areas appear relaxed and comfortable, with dining and social spaces feeling welcoming as families pass through. The ability to bring the broader community into the building for free, meaningful experiences is a common thread in several positive notes.
Cleanliness and safety are recurring positives in many reviews. Several comments point to well-maintained rooms and public areas, as well as a clean and orderly environment that helps residents feel secure and at ease. The sense that the staff are attentive to safety and comfort - both for residents and for visitors - appears consistently in these accounts. Reviewers also highlight the physical plant, noting that new or well-kept rehab-to-home rooms contribute to a sense of quality and care. The emphasis on a home-like, welcoming atmosphere is reinforced by specific praise for the social work and therapy teams, who are described as caring and engaged with residents' progress and well-being.
Not all experiences align with those very positive themes, however. A number of reviewers recount serious concerns about care quality, consistency, and communication. Some describe episodes of poor responsiveness, including delays in getting help when a call button was pressed, and a perception that the facility could be slow to update families during critical health moments. A few reviews depict a contrast between the positive interactions with certain staff members and broader organizational issues, such as perceived mismanagement, disorganization, or a sense that the building sometimes feels understaffed or overwhelmed. These accounts underscore a pattern where individual caregivers may excel, but systemic issues detract from the overall experience.
There are especially stark mentions of negative experiences tied to medical and daily care. One account relays a relative's death after a prolonged period of what is described as insufficient care, with specific complaints about delayed responses, an unresponsive nursing staff, and conflicting information from nurses. Another reviewer cites repeated problems with air conditioning during hot weather and suggests that such issues were not promptly addressed. There are accusations that some staff members lacked empathy or accountability, and that families were left in distress by inconsistent communication about health status and care decisions. These parts of the narrative portray a facility wrestling with serious, sometimes painful challenges.
Financial and administrative concerns appear in several reviews as well. In one case, questions are raised about money remaining in a deceased relative's account and the handling of funeral expenses, with a sense of frustration at delays or complications in resolving those financial matters. A different account highlights how management or ownership practices may not always align with residents' welfare, including a strongly worded critique about priorities and the treatment of residents. A resident quote, stripped of explicit profanity in public summaries, captures a sentiment of dissatisfaction with how care and attention are distributed at times, adding a tone of caution for families considering the facility.
Despite the darker notes, the overall sentiment across many reviews remains that Chalet of Niles can be a warm, lively, and supportive environment - especially when it comes to social life, community events, and the compassionate efforts of certain staff members. Families repeatedly mention feeling confident in particular team members who consistently demonstrate patience, communication, and a willingness to advocate for residents. The facility's strengths - its friendly culture, strong activity calendar, and the visible care from some professionals - stand as pillars alongside the more challenging feedback. For those evaluating long-term care or rehab options, these mixed reviews suggest that in-person visits and specific conversations about staffing, responsiveness, and care plans will be essential to forming an accurate picture.
In sum, Chalet of Niles appears to offer a blend of warmth and community spirit that many residents and families deeply value, paired with real concerns about consistency, responsiveness, and certain administrative or care-management practices. The stories celebrate a facility that can feel very much like a home away from home, where events and daily interactions foster belonging and joy. At the same time, the critiques remind prospective families to investigate firsthand - to inquire about staffing levels, bedside care standards, communication protocols, and how the community responds to health emergencies or behavioral concerns. The landscape painted by these reviews is one of contrasts: moments of genuine connection and care, set against episodes that reveal gaps that the leadership and staff would do well to address.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
South Bend Regional (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Niles Pointe is an assisted living community located in Niles, MI. Our community offers a variety of amenities to ensure that our residents have a comfortable and enjoyable living experience. Residents can enjoy delicious meals in our dining room, which offers special dietary options. Each apartment is fully furnished and includes Wi-Fi/high-speed internet for residents to stay connected.
We also provide housekeeping services to ensure that the living spaces are clean and well-maintained. Outdoor spaces are available for residents to relax and enjoy nature. Additionally, we offer move-in coordination services to make the transition to our community as smooth as possible.
At Niles Pointe, we prioritize the health and well-being of our residents. Our care services include assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical attention. For those with specific dietary needs, we offer diabetes diets and can accommodate special dietary restrictions.
Transportation arrangements are available for medical appointments, providing convenience and peace of mind for our residents. We are also conveniently located near cafes, parks, pharmacies, restaurants, places of worship, physicians, and hospitals, offering easy access to essential services.
In addition to providing a comfortable living environment and comprehensive care services, we believe in promoting an active lifestyle for our residents. Scheduled daily activities are offered to engage residents socially and physically.
At Niles Pointe, we strive to create a warm and supportive community where seniors can live comfortably while receiving the assistance they need.
Niles Pointe is located at 2433 Bond Street, Niles, MI 49120 in Cass County, Michigan
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