Westwood of Niles

Name: Westwood of Niles
Address: 1211 Stateline Rd, Niles, MI, 49120
Telephone: (616) 684-2810
Rating: 4.1

1211 Stateline Rd, Niles, MI 49120

To contact a resident: (616) 684-2810

For more information about senior living options: (866) 208-4318

4.1 from 48 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of Westwood of Niles

common 24 reviews mention this

Staff are consistently described as kind

Residents and families frequently describe the staff as kind, attentive, and helpful.

Many reviews point to friendly, caring staff and responsive day-to-day help, including support from CNAs, nurses, and therapy staff. Several families also mention clear communication and assistance for paperwork, and a consistent sense that staff treat residents with respect. A few employees and long-term staff reviews echo the same theme from a workplace perspective.

common 3 reviews mention this

Cleaning and hall upkeep stand out

Reviews repeatedly mention the building feels clean and well-kept.

A handful of residents and visitors specifically comment on cleanliness, describing clean halls that do not smell like a hospital. Others also use simple reassurance language like “clean” or “very nice, clean place,” aligning with the overall impression that the environment is maintained. This theme shows up alongside other positive experiences, like care and staff helpfulness.

caveat 5 reviews mention this

Dining gets mixed reactions

Dining quality is inconsistent, with both praise and serious complaints.

Some reviews include positive dining experiences, including good food and small treats provided through activities or an evening kitchen routine. Other reviewers describe major problems, such as receiving the wrong food and choking that required emergency response. A couple of reviews are more general, calling food “horrendous” or “horrible,” creating a wide split in dining feedback.

common 3 reviews mention this

Activities keep residents engaged

Residents mention activities that help pass the day meaningfully.

Reviews highlight activity staff who keep residents busy and engaged throughout the day. One review also mentions staff checking in on personal touches like watering plants, reinforcing that activities go beyond group events. The same thread appears from both a long-term perspective and more recent experiences.

caveat 5 reviews mention this

Care responsiveness and staffing are questioned

Several reviews raise concerns about staffing and care responsiveness.

A recurring negative theme is delayed or absent help, including reports of call buttons not being answered and waiting hours for assistance. Some reviews also describe breakdowns in clinical follow-through during rehab, including claims that a doctor or NP never came to see the resident. Separate reviews mention severe understaffing and concerns about overall care quality, including attitudes and unresponsiveness to family advocacy.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

Skilled Nursing Facility

Transportation

South Bend Regional (5 miles away)

Nearby Places of Interest

Parks

St Patrick's County Park (1.1 miles)
Fulkerson Park (1.5 miles)
Riverfront Park (4.8 miles)

Pharmacies

CVS Pharmacy (1.2 miles)
Walgreens (2.2 miles)
Walgreens (3.4 miles)
Walgreens (4 miles)
Beacon Home Care (4.3 miles)
CVS Pharmacy (4.5 miles)
Walmart Pharmacy (4.7 miles)

Hospitals

Clear Choice Adult Day (2.1 miles)
Healthwin Specialized Care (2.3 miles)
Allied Physicians Surgery Center (4.2 miles)
Saint Joseph Reg Med Center (4.2 miles)
Lakeland Hospital - Radiology (4.6 miles)
Lakeland Hospital (4.6 miles)
Lake Region Medical Center (4.7 miles)

Places of Worship

Christ the King Catholic Church (2.1 miles)
The Grotto (4.1 miles)
Basilica of the Sacred Heart (4.1 miles)
Islamic Society of Michiana (4.8 miles)
Granger Community Church (4.8 miles)

Restaurants

Wings Etc (2.2 miles)
McDonald's (2.4 miles)
Culver's (2.5 miles)
McDonald's (3.3 miles)
Bob Evans (3.3 miles)
Culver's (3.4 miles)
Taco Bell (3.5 miles)

Cafes

Starbucks (2.7 miles)
Martin's Side Door Deli (4.4 miles)

Physicians

South Bend Clinic (2.9 miles)
South Bend Clinic-Portage (2.9 miles)
South Bend Clinic (2.9 miles)
Indiana Eye Institute (3.2 miles)
Portage Medical Group (3.3 miles)
Northwest Family Medicine (3.5 miles)
Michiana Gastroenterology (3.8 miles)

Frequently Asked Questions

Where is Westwood of Niles?

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Skilled Nursing Facility in Nearby Cities

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