Chestnut Fields

Pros

• The caregivers at Chestnut Fields are exceptionally compassionate and make residents feel comfortable and cared for.
• The facility offers a beautiful environment with spacious rooms and enjoyable communal areas, enhancing the overall living experience for residents.
• Residents receive nutritious, homemade meals, reflecting a commitment to their dietary needs.
• The staff engages residents in various activities, promoting social interaction and mental stimulation.
• Many families appreciate the genuine care provided by staff during challenging times, especially during health crises.
• The security measures in place give families peace of mind regarding their loved ones' safety within the facility.

Cons

• The facility has experienced numerous changes in administration and staff, leading to inconsistent care and communication.
• Residents have been left in urine-soaked briefs for extended periods, indicating a lack of attention to hygiene.
• Medications have been incorrectly administered, including giving residents someone else's medications or missing doses entirely.
• Dietary instructions are frequently disregarded, with inappropriate meals served that do not meet residents' dietary needs.
• The current administrator lacks compassion and fails to provide adequate support for residents, particularly those with dementia.
• Staff-to-resident ratios are often too high, resulting in inadequate care and assistance being provided.
• Families have had to advocate extensively just to receive basic information or support regarding their loved ones' care.
• Activities meant to engage residents are sometimes nonexistent or inadequately implemented.
• The overall standard of care has significantly deteriorated since the initial placement of loved ones in the facility.
• Many families felt compelled to move their loved ones elsewhere due to the poor quality of care received at Chestnut Fields.

Review

The experience of families with assisted living facilities can be bewildering, and none exemplifies this more than Chestnut Fields. Many families have shared contrasting accounts of their loved ones' experiences within the facility, leading to a tapestry rich with both gratitude and deep concern. In particular, the quality of care staff delivers has emerged as a pivotal theme. While some families laud the compassion and patience exhibited by caregivers, others recount neglect and systemic issues that undermine quality care.

For those who had positive encounters, such as a former Army medic with firsthand knowledge of healthcare environments, Chestnut Fields appeared as a sanctuary for their loved ones. This individual praised the caregivers for their sincerity and ability to create an environment where residents felt comfortable. Describing the facility's ambiance as beautiful and spacious, they highlighted common areas like pianos which encouraged socialization among residents through activities. The reviews painted an image of dedicated staff providing nutritious homemade meals alongside various engaging seasonal activities. Such sentiments are echoed by others who endorse Chestnut Fields for its well-maintained grounds and sense of community.

However, this glowing review stands in stark contrast to numerous negative testimonials that surfaced from long-term residents’ families experiencing significant challenges in care administration over time. Several relatives voiced frustration about frequent administrative changes—reportedly six different administrators over five years—which contributed to a lack of continuity affecting patient care negatively. Families reported dismal communication between staff members regarding care protocols and concerns raised by family members went unaddressed, resulting in critical lapses in service delivery.

Alarming reports surfaced regarding medication mismanagement; instances included residents receiving someone else's medications or missing doses entirely—a deeply troubling oversight considering the potential consequences on health outcomes for vulnerable individuals. Furthermore, families noted that dietary requirements were frequently overlooked, which is particularly concerning for those needing specialized diets due to medical conditions like dementia or difficulty swallowing.

Many families expressed serious concerns about neglectful practices surrounding hygiene standards—highlighting instances where residents were left unattended in soiled briefs for extended periods or disregarded during mealtime assistance efforts despite explicit care plans being established beforehand. These violations not only jeopardize physical health but also infringe upon their dignity—a sentiment echoed throughout many testimonies detailing how personal needs went unmet due to inadequate staffing levels during peak times like weekends.

Eventually, these accumulated grievances motivated some families to seek alternative facilities offering improved standards of care where love and attention prevailed over bureaucratic mishaps at Chestnut Fields. Transitioning from one facility to another resulted in transformative experiences remarked upon deeply—families observed marked improvement not only in clinical oversight but also in emotional support given towards restoring dignity lost amid prevailing frustrations at previous arrangements.

In conclusion, while some initial positivity surrounded Chestnut Fields as an assisted living option that provided warmth and comfort through caring staff members alongside pleasing aesthetics—the darker side reveals significant flaws potentially jeopardizing resident well-being when it comes down to consistent management practices coupled with basic human respect essential for quality caregiving environments fostering hope amidst changeable realities faced within long-term residential settings today.

Hospitals

• Brookhaven Medical Care Facility (0.5 miles)
• Hackley Hospital Laboratories (0.8 miles)
• Great Lakes Specialty Hospital (0.9 miles)
• Hackley Hospital (0.9 miles)
• Mercy Health Hackley Campus (0.9 miles)
• Mercy Health Partners (1.5 miles)
• Nextcare Hospitals Muskegon (1.5 miles)

Pharmacies

• Benson Drug Co. (0.6 miles)
• Sav-Mor Drug Stores (0.6 miles)
• Trinity Health Pharmacy Hackley (0.9 miles)
• Patterson's Pharmacy (1.4 miles)
• CVS Pharmacy (1.9 miles)
• West Shore Professional Pharmacy (1.9 miles)
• Walgreens (2 miles)

Physicians

• Community Mental Health Service (0.7 miles)
• Hackley Professional Building (0.8 miles)
• Lakes Ob/Gyn (0.8 miles)
• Surgical Associates of West Michigan Plc (0.9 miles)
• Harborwood Family Medicine (0.9 miles)
• Shoreline Neurosurgical Consulting (0.9 miles)
• Landan Ivan R (0.9 miles)

Restaurants

• Us 31 BBQ (0.9 miles)
• Morat's Bakery (0.9 miles)
• Carmen's Cafe (1 miles)
• Lee's Famous Recipe Chicken (1 miles)
• Burger King (1.1 miles)
• Rad Dads Tacos And Tequila Bar (1.2 miles)
• Pat's Roadhouse (1.3 miles)

Places of Worship

• St Mary's Church (1 miles)
• All Shores Wesleyan Church (2 miles)
• Calvary Memorial Church (3.2 miles)

Parks

• Hackley Park (1.1 miles)
• Mona Lake Park (3.1 miles)

Cafes

• Panera Bread (2.3 miles)
• Brooklyn Bagels Cafe (2.7 miles)