Information last verified:
1364 Terrace Street, Muskegon, MI 49442
For more information about senior living options: (844) 490-3973
The facility is a good place that strives to make everyone feel safe, happy, and well cared for. The staff are friendly and work hard to help patients reach their goals and obtain the medications they need. The staff's efforts are appreciated by those they serve. The rooms are nice, comfortable, and clean, and the staff are kind-hearted and caring, making residents feel at home. The facility has caring and dedicated professionals who help patients recover after a mental health crisis, treating them with dignity and respect from arrival to departure.
They sent him to this dump. The place is disgusting and dirty. They show up with an officer, only to leave again and not provide help. They denied giving her their names because they knew they were wrong. The staff’s behavior suggests flipping burgers would be more suitable for their personalities. The only downside is the food they receive from the nursing home as part of the complex.This community is best suited for adults in acute mental health distress who want a relatively homelike, safety-first environment where compassionate staff are committed to helping residents feel supported, maintain dignity, and access medications and goal-focused progress. It works best for individuals who respond to a calm, person-centered approach and can tolerate some unstructured time while still seeking consistent staffing that treats them with respect. It is not a universal fix for every crisis need; it serves a subset of cases where a gentle, supervised step-down from acute care is appropriate, and where family members prioritize a welcoming atmosphere and personal attention over highly regimented programming.
Those considering alternatives should note that this center may not be the right fit for anyone demanding rapid, highly structured crisis stabilization or a consistently pristine, uniformly professional environment. Families with serious concerns about staff responsiveness, or with residents who require very strict safety protocols, might prefer a setting with stronger crisis triage, tighter oversight, and more immediate escalation pathways. Also, for those who place a premium on flawless cleanliness and highly curated, activity-rich programming, other facilities with different staffing models and amenities could be a better match.
On the plus side, the core strengths are markedly humane care and a respectful, nonjudgmental tone. Several reviews foreground staff as genuinely caring and dedicated, working hard to help residents reach personal goals and obtain needed medications. Residents repeatedly describe feeling safe, treated with dignity, and not criticized for seeking help. Rooms are described as comfortable and clean, contributing to a sense of home rather than a clinical bottleneck. Where the facility earns credibility, it is through the everyday discipline of kindness, patient listening, and a stable, reassuring presence that can anchor someone in a crisis long enough to begin stabilization.
Yet the most serious caveat centers on consistency and environment. A number of reviewers report difficult, even hostile encounters, with staff who seemed dismissive or insufficiently supportive during moments of anxiety or fear. One account describes a scene with police involvement that ended without lasting help, highlighting gaps in crisis responsiveness. Another reflects frustration with perceived disrespect toward a family seeking help for a loved one, including blunt questions and a dismissive tone. Compounding concerns, there are references to unstructured time, which can sap therapeutic momentum, and to less-than-ideal food quality sourced from a nursing home partner. Taken together, these experiences illustrate a real variability in day-to-day operations that cannot be ignored.
The key pros can offset the main cons for some families, but not for all. When care teams are consistently compassionate, respectful, and attentive, when residents feel seen, heard, and protected, these strengths can power meaningful progress, even if the program lacks flawless structure. The sense of safety, the clean, comfortable environment, and the focus on medication access and goal achievement provide tangible value that makes the stay workable and even constructive for certain individuals. However, for others, the inflammatory episodes of rude behavior, perceived neglect during crises, and a lack of structured activity can overwhelm the benefits, diminishing trust and undermining progress. The mixed reviews and a 3.2 average rating reflect that split reality.
In deciding whether this community fits, families should assess priorities with clarity. If the emphasis is on a warm, respectful atmosphere, straightforward medication assistance, and a humane approach to crisis care, this center can be a viable option. If the priority is unwavering professionalism, pristine upkeep, highly structured daily routines, and consistently proactive crisis management, alternative programs deserve serious consideration. Before choosing, schedule a candid tour, ask to meet frontline staff, request recent references, and probe concrete questions about response times, safety protocols, daily structure, meal quality, and aftercare planning. In the end, this center can be a solid match for those who value empathy and comfort as the foundation of crisis care, but families should have a clear plan for how to handle inconsistent experiences and potential gaps in responsiveness.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Muskegon County (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.HealthWest Crisis Residential Center in Muskegon, MI is a well-equipped assisted living community that aims to provide a comfortable and supportive environment for individuals in need of care. The center offers a variety of amenities to enhance the residents' stay, including a spacious dining room where nutritious meals are served, fully furnished accommodations, and access to an outdoor garden perfect for relaxation and recreation. Housekeeping services are also provided to ensure that the living spaces are kept clean and tidy.
Residents at HealthWest Crisis Residential Center can enjoy modern conveniences such as telephone access and Wi-Fi/high-speed internet connectivity. This allows them to stay connected with their loved ones and engage in online activities if desired.
The care services offered at this center focus on assisting residents with everyday activities, such as bathing, dressing, and transfers. Additionally, the staff coordinates with health care providers to ensure that the residents receive proper medical attention and medication management. Special dietary restrictions are also accommodated to cater to individual needs.
Transportation services are provided both for medical purposes and doctors' appointments, ensuring that residents have easy access to healthcare facilities when needed. Moreover, the center is conveniently located near numerous amenities within the surrounding area. Residents can find two cafes nearby for socializing or grabbing a quick bite, along with parks where they can enjoy outdoor activities. In case of any medical emergencies or pharmaceutical needs, there are 17 pharmacies and 12 hospitals just a short distance away. A range of dining options is available with 23 restaurants nearby. Additionally, there are two places of worship nearby for those seeking spiritual support.
At HealthWest Crisis Residential Center in Muskegon, MI, residents can expect a caring community surrounded by various amenities and services that contribute to their comfort and well-being.
HealthWest Crisis Residential Center is located at 1364 Terrace Street, Muskegon, MI 49442 in Muskegon County, Michigan
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