1364 Terrace Street, Muskegon, MI 49442
For more information about senior living options: (844) 490-3973
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The staff do their best to make everyone feel safe, happy, and well taken care of. The workers are very friendly and work hard to help patients reach their goals and obtain the medication they need. The rooms are nice, comfortable, and clean. The staff are kind-hearted, caring individuals who do their best to make patients feel at home. The facility has caring and dedicated staff of professionals who help patients recover after a mental health crisis, treating them with dignity and respect from start to finish. The facility is a great place.
The staff would show up with an officer and then leave without providing help. The facility was described as a dump. The facility was described as disgusting and dirty. The staff were rude and questioned why the patient was crying. The staff refused to give their names, claiming they knew they were in the wrong. The unstructured time was a downside. The food was cited as the only downside.This place seems to be a beacon for many who walk through its doors. From several comments, the core message is that the team strives to create a safe, welcoming environment where people can feel secure, cared for, and not judged. One reviewer described it as a place where they didn't feel judged at all during their entire stay, emphasizing that the staff worked hard to help them reach personal goals and obtain the medication they needed. The sentiment that emerges is gratitude for kindness, dedication, and the sense that the staff genuinely wants patients to do well. The praise even extends to expressions of heartfelt thanks for what the team did, underscoring a strong sense of appreciation for compassionate care.
Yet, not every account aligns with that warmly positive picture. Another review highlights a troubling experience when reaching out for help on behalf of someone in crisis. The writer describes a situation where the person threatening self-harm and hearing voices prompted a response that included officers coming to the scene, only for the team to depart and not return for further assistance. The frustration is palpable, with questions about why help is offered in moments of danger if the same support doesn't follow through. The comment captures a clash between urgent needs and the perceived limitations of the facility's crisis response, leaving the caller with a feeling of abandonment at a time when help was most needed.
There are also harsher, more critical experiences shared. One reviewer recounted that their husband, who was begging for inpatient care, was directed to this facility and described it in strongly negative terms as a "dump." The account goes further, noting that the husband works as a CNA and at an assisted living setting, and that he seemed to know more than the local staff. The writer even claimed the place could be dirty and disgusting, to the point of suggesting that if they could share photos, they would illustrate the problems. That combination of frustration over care decisions and perceived conditions paints a stark contrast to the more glowing reports of safety and support seen elsewhere.
Another post focuses on a family member with significant mental health challenges who sought help. The reviewer describes their sister's severe anxiety, depression, and PTSD, and yet recounts a very different engagement with staff: rudeness during what should have been a supportive admission process, questions about why she cried, and a sense that the facility did not treat her need for help with mercy or understanding. The writer notes that staff refused to provide names because they admitted they were wrong, and they urged a broader admonition that perhaps those workers should reconsider their roles. The narrator even goes so far as to say that "Flipping burgers might be more suitable for your personalities," a pointed critique that underscores deep disappointment with the interpersonal care in that moment.
Against these mixed experiences, there are vivid accounts of a recent stay that emphasize warmth and competence. One reviewer described arriving on the 19th and being discharged the same month, painting a positive arc: the rooms were described as nice, comfortable, and clean, and the staff as "full of kind hearted, caring individuals" who did their best to make the person feel at home. That depiction highlights a sense of stability and comfort during a transition that can be frightening for patients - an image of professional kindness, personal attention, and a space where people feel cared for.
There is also a note of balance that adds nuance to the overall impression. A second reviewer labeled the place as great but pointed out a practical downside: the unstructured time. This caveat suggests that while the care and environment may be strong, the daily structure or routine could use improvement. It's a reminder that even among mostly positive experiences, operational aspects like schedule and predictability matter to those seeking help and to their families.
Finally, another reviewer reinforces a highly favorable view of the staff's character and approach. Calling the facility's team among "the most caring and dedicated" they've encountered, this account emphasizes dignity and respect as a throughline - from the moment patients walk through the doors until they leave. The only notable caveat here is a comment on the food, specifically that the meals come from a nursing home that is part of the same complex. It's a reminder that while the care team can be exemplary in its treatment and communication, ancillary services - like food quality - can color overall satisfaction and experience.
Taken together, these perspectives sketch a complex portrait of a facility that can feel like a safe haven to some and a source of frustration to others. The unified thread across many accounts is a strong commitment from staff to be kind, respectful, and supportive, with many patients and families expressing gratitude for the care they received. At the same time, several reviews raise questions about crisis response, the adequacy of inpatient pathways, cleanliness, and the consistency of interpersonal interactions. The narrative ultimately points to a place that holds real promise for healing and safety, while also underscoring the importance of continual improvement in crisis responsiveness, environmental standards, and daily structure.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Muskegon County (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.HealthWest Crisis Residential Center in Muskegon, MI is a well-equipped assisted living community that aims to provide a comfortable and supportive environment for individuals in need of care. The center offers a variety of amenities to enhance the residents' stay, including a spacious dining room where nutritious meals are served, fully furnished accommodations, and access to an outdoor garden perfect for relaxation and recreation. Housekeeping services are also provided to ensure that the living spaces are kept clean and tidy.
Residents at HealthWest Crisis Residential Center can enjoy modern conveniences such as telephone access and Wi-Fi/high-speed internet connectivity. This allows them to stay connected with their loved ones and engage in online activities if desired.
The care services offered at this center focus on assisting residents with everyday activities, such as bathing, dressing, and transfers. Additionally, the staff coordinates with health care providers to ensure that the residents receive proper medical attention and medication management. Special dietary restrictions are also accommodated to cater to individual needs.
Transportation services are provided both for medical purposes and doctors' appointments, ensuring that residents have easy access to healthcare facilities when needed. Moreover, the center is conveniently located near numerous amenities within the surrounding area. Residents can find two cafes nearby for socializing or grabbing a quick bite, along with parks where they can enjoy outdoor activities. In case of any medical emergencies or pharmaceutical needs, there are 17 pharmacies and 12 hospitals just a short distance away. A range of dining options is available with 23 restaurants nearby. Additionally, there are two places of worship nearby for those seeking spiritual support.
At HealthWest Crisis Residential Center in Muskegon, MI, residents can expect a caring community surrounded by various amenities and services that contribute to their comfort and well-being.
HealthWest Crisis Residential Center is located at 1364 Terrace Street, Muskegon, MI 49442 in Muskegon County, Michigan
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