Marycrest

Pros

• Some families have had positive experiences with the community's physical therapy services, noting that the therapists are patient and encouraging.
• Residents have access to three meals a day with choices available, which has been appreciated by families.
• Families reported good communication from the staff regarding their loved ones' care.
• The apartments were described as nice and clean, providing amenities like cable and underground parking.
• For those requiring assisted living, many caregivers were responsive to residents' needs, ensuring they received appropriate attention when called.

Cons

• The staff provided extremely rough, rude, and humiliating care, which is tantamount to neglect.
• Family members experienced a complete lack of communication from the facility regarding their loved ones' well-being.
• Residents were often left unattended for extended periods, resulting in neglect and poor hygiene.
• Staff seemed poorly trained and unaware of proper care protocols, leading to potentially harmful situations for patients.
• Physical therapy was described as lacking attention and supervision, with staff more focused on personal devices than patient care.
• Calls for assistance or information were routinely ignored or delayed excessively, adding to family frustration and anxiety.
• Staff showed a clear lack of compassion and effort in providing basic care to residents.
• The facility appeared more focused on financial gains than the genuine care and well-being of its residents.
• Serious medical oversights occurred, such as failure to administer necessary medications or adhere to treatment protocols.
• Overall experiences indicated a pervasive culture of indifference among the staff towards the needs of residents.

Review

The experiences shared by families regarding the care provided at Marycrest, a senior living and rehabilitation facility, present a stark contrast between positive and negative accounts. While some reviewers have expressed satisfaction with the community's physical therapy services and noted that staff members generally treat residents with kindness, others have painted a significantly darker picture of neglect and subpar medical attention. This dichotomy raises important questions about the consistency of care at this facility and its suitability for those seeking support for their loved ones.

Several reviewers commended the physical therapy offered at Marycrest, stating that it is effective and delivered with patience and encouragement from therapists. Families appreciated the fact that three daily meals are provided with choices available to residents, reflecting an effort to cater to individual preferences. The communication from staff has been described as adequate—at least in some cases—allowing families to stay informed about their loved ones' well-being. Additionally, consumers have mentioned that when their family members were able to live independently in clean apartments before requiring assisted living, they had pleasant experiences overall.

However, this positivity is overshadowed by alarming reports of neglect and inadequate medical care. Multiple reviews recount instances where patients were left unattended for lengthy periods or received improper treatment following surgery or medical complications. In one harrowing account, a family member reported that their mother was not given critical respiratory support due to missing equipment, resulting in her hospitalization for severe complications shortly after being readmitted to Marycrest. Such serious lapses in care raise significant concerns about the staff's competence and commitment to patient safety.

Critics argue that the staffing levels may be insufficient or poorly trained, as testimonies describe aides as rough and dismissive towards patients’ needs without proper regard for comfort or dignity. One review detailed how basic medication management appeared neglected; critical medications such as blood thinners were not administered during a patient's brief stay at the facility post-surgery. This lack of attention could potentially lead to devastating health outcomes for vulnerable patients, sparking outrage among families who felt compelled to intervene on behalf of their loved ones.

Another recurring theme in the reviews is poor communication from staff when families sought updates on their relatives’ conditions. One family tragically discovered that their uncle had passed away after four days without any information from Marycrest; they only received news once his condition had deteriorated drastically. Such experiences contribute to an overarching narrative of frustration and helplessness among caregivers who entrust their loved ones into what they expect will be compassionate hands.

Moreover, several reviewers criticized management practices or claimed inadequate oversight within the facility itself. Allegations emerged suggesting staff members prioritized personal conversations over patient care while remaining unresponsive when called upon for assistance—a situation exacerbated by long wait times for call buttons being answered or requests being fulfilled.

In conclusion, while there are commendable aspects of Marycrest’s services—in particular its rehabilitation therapies—the overwhelmingly negative accounts indicate systemic issues surrounding care quality and staff performance that cannot be overlooked. Families considering this facility for their loved ones should proceed with caution: due diligence is essential when ensuring that an elder person's final years are spent in an environment characterized by respect, dignity, compassion—and most importantly—appropriate medical oversight.

Located in Livonia, Michigan, this area offers a variety of amenities suitable for senior living. With several restaurants such as Culver's and Frank's Diner within a short distance, residents can enjoy a range of dining options. Additionally, there are numerous cafes like Starbucks and Panera Bread where seniors can socialize and relax. Access to pharmacies such as Meijer Pharmacy and Walgreens ensures convenient medical services nearby. For healthcare needs, there are reputable physicians' offices like Livonia Dermatology and Botsford Primary Care Physician in the vicinity. The presence of Botsford Hospital and Trinity Health Wound Care offers peace of mind for seniors requiring medical care. Outdoor enthusiasts will appreciate the proximity to parks like Flanders Park and Woodland Hills Nature Park, providing opportunities for leisurely walks or nature appreciation. Entertainment options include Riviera Cinema and Phoenix Theatres Laurel Park Place for cultural outings. Places of worship such as Ward Church cater to spiritual needs within the community, making this area a desirable choice for seniors seeking a well-rounded lifestyle in Livonia.

Restaurants

• Culver's (1.5 miles)
• Snookers' Pool & Pub (1.5 miles)
• McDonald's (2.7 miles)
• Frank's Diner (3 miles)
• McDonald's (3.4 miles)
• Coaches Corner of Livonia (3.6 miles)
• Grand Tavern (4.2 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (5.5 miles)
• Tim Hortons (5.9 miles)
• Starbucks (6.2 miles)
• Biggby Coffee of Westland (6.3 miles)
• Starbucks (6.9 miles)
• Tim Hortons (7.1 miles)

Pharmacies

• Meijer Pharmacy (1.7 miles)
• Walgreens (2 miles)
• Walgreens (3.3 miles)
• Kroger Pharmacy (3.5 miles)
• CVS Pharmacy (3.9 miles)
• Rite Aid (4 miles)
• Walgreens (4.2 miles)

Physicians

• Livonia Dermatology (2.1 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (2.1 miles)
• Asthma & Allergic Disease Center (3.2 miles)
• Beaumont Midwest Internal Medicine Associates (3.3 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (3.5 miles)
• Botsford Primary Care Physician (4.5 miles)
• Garden City Hospital Medical Office Building (4.9 miles)

Hospitals

• Botsford Hospital (3 miles)
• Trinity Health Wound Care - Livonia Hospital (3.5 miles)

Parks

• Flanders Park (3.5 miles)
• Garden City Park (5.3 miles)
• Woodland Hills Nature Park (6.8 miles)
• Rotary Park (7.5 miles)
• Ford Field Park (8.2 miles)
• Paul Revere Park (8.3 miles)

Theaters

• Riviera Cinema (3.7 miles)
• Phoenix Theatres Laurel Park Place (4.3 miles)
• Emagine Theatres (6.9 miles)

Places of Worship

• Ward Church (5.3 miles)
• Church of the Divine Child (6.2 miles)
• Church of the Holy Family (7.8 miles)