28550 Five Mile Road, Livonia, MI 48154
For more information about senior living options: (844) 490-3973
The Majestic Care Livonia staff consistently goes above and beyond because they truly care for the patients. The Executive Director is praised for engaging with residents and offering hands-on assistance. The LPN students' clinical rotation at Majestic Care of Livonia provides a valuable, well-rounded experience thanks to the exceptional staff. The Majestic Care of Livonia team creates a warm and supportive learning environment with dedicated mentorship. The clinical staff are noted for welcoming, respecting, and encouraging students. The Director of Nursing provides hands-on leadership, guiding students and ensuring comprehensive learning opportunities. The staff is described as very nice and helpful by visitors. The facility is described as inviting with a pleasant atmosphere. Majestic Care's community events, such as back-to-school activities, are appreciated for benefiting children and families. The therapy team is described as awesome, with praise for the rehab team's effectiveness.
The facility was unkempt and had a strong odor. The food was described as prison food. The staff's treatment of elderly residents was described as ridiculous. Some reviewers would give zero stars to the facility. The administration was criticized as terrible, with poor corporate management and failure to follow policies and procedures. Patient care was described as terrible, with delayed response times for critical patients. The facility was called a joke and not recommended for loved ones. The Executive Director was considered rude and uncaring. There were accusations that elderly residents' allowances were stolen. Bed sores reportedly developed after Majestic Care took over.Heartland Health Care Center in Livonia is best suited for families seeking an active rehab-oriented environment where leadership is visibly engaged and the rehabilitation team is capable and motivated. This community rewards those who value hands-on administration, frequent resident interaction from leadership, and a strong emphasis on therapy services. Prospective movers should be aware that the daily experience can vary, and the level of care may hinge on staffing and turnover in the moment.
Alternatives are worth considering for families prioritizing consistently reliable daily care, meticulous cleanliness, and tight administrative follow-through. Several reviews describe persistent front-desk inefficiencies, odor and cleanliness concerns, and inconsistent communication with families. For residents with complex medical needs or a high risk of neglect, these patterns can be significant enough to warrant exploring other facilities where turnover is lower, reporting mechanisms more transparent, and staff accountability more evident.
On the upside, the strongest positives center on people. Staff and leadership are repeatedly described as genuinely caring and hands-on, with administrators who step out of offices to engage residents. The rehabilitation team - therapists and nurses - receives frequent praise for skill, responsiveness, and progress with therapy goals, sometimes turning around a resident's mobility or communication trajectory. The atmosphere can feel warm and vibrant, with community activities, church services, and social events that help residents maintain a sense of belonging and purpose. Renovations in some wings contribute to a brighter overall environment, supporting a more dignified living experience when present.
The most troubling drawbacks are substantial and persistent in several reviews. Understaffing is a recurring theme, with delays in routine care and attention to safety concerns. Multiple accounts describe odors, cleanliness lapses, and neglected personal items or clothing, alongside reports of missed or mishandled medications. Instances of rude or dismissive behavior, inconsistent care, and communication gaps with family members create anxiety about ongoing daily care. Allegations range from denial of essential needs to more serious concerns about patient safety and privacy, and some families report unresolved administrative friction and turnover that disrupts continuity of care.
Those pros and cons do not exist in a vacuum; they interact in ways that matter for decision-making. When leadership is present and therapy teams are strong, tangible gains in resident function and mood can offset some day-to-day frictions, especially for those prioritizing rehabilitation and active engagement. The renovated spaces and a culture that supports learning (as shown by LPN student rotations and mentorship) can inject momentum into care plans and patient morale. Yet the magnitude of reported negative experiences - especially around responsiveness, dignity, and basic cleanliness - can erode confidence and threaten safety, particularly for residents with advanced needs or those who require predictable routines. The decision hinges on whether rehabilitation gains and a responsive, involved leadership team are enough to compensate for the realities of staffing variability and the reported gaps in everyday care.
For a decisive path, families should conduct purpose-driven due diligence. Request a tour during multiple shifts to observe front-desk and floor operations, and ask pointed questions about staffing levels, turnover, and how urgent concerns are escalated and resolved. Seek clarity on patient-to-staff ratios, private-room availability, and the facility's protocol for medication management, laundry, and kitchen cleanliness. Have candid conversations with the administrator about recent improvements and ongoing challenges, and ask for concrete examples of how resident safety and dignity are ensured daily. If privacy, consistency, and rigorous accountability are nonnegotiable, it may be prudent to compare Heartland Livonia with other nearby facilities that demonstrate steadier staffing and fewer recurring complaints.
142 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center - Livonia in Livonia, MI is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon, cable or satellite TV, a computer center, a dining room for communal meals, a fitness room for exercise and wellness activities, and fully furnished accommodations for comfortable living. Residents can also enjoy leisure time in the gaming room, garden, small library, or outdoor spaces.
Heartland Health Care Center - Livonia provides various services to assist residents in their daily lives. A 24-hour call system ensures round-the-clock support, while 24-hour supervision offers peace of mind for both residents and their families. Trained staff are available to provide assistance with bathing, dressing, and transfers. The community also offers diabetes diet management and assistance with medication management. A mental wellness program is in place to promote emotional well-being among residents.
Dining at Heartland Health Care Center - Livonia is tailored to individual dietary restrictions and preferences. Special dietary requirements can be accommodated to ensure that residents receive nutritious and enjoyable meals.
The community strives to keep residents active and engaged through a variety of activities. Concierge services are available to assist with planning day trips or arranging transportation for non-medical purposes. Fitness programs are offered onsite for physical well-being, while planned daily activities provide opportunities for socialization and intellectual stimulation. Resident-run activities allow individuals to take an active role in shaping their community experience.
Heartland Health Care Center - Livonia is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This proximity ensures easy access to nearby amenities and healthcare resources.
Overall, Heartland Health Care Center - Livonia provides a vibrant assisted living community where residents can receive personalized care services while enjoying various amenities and engaging activities in a convenient location.
Heartland Health Care Center - Livonia is located at 28550 Five Mile Road, Livonia, MI 48154 in Wayne County, Michigan
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