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Heartland Health Care Center - Livonia

Heartland Health Care Center - Livonia is a nursing home community in Livonia, MI.

Information last verified:

28550 Five Mile Road, Livonia, MI 48154

For more information about senior living options: (866) 208-4318

3.2 from 64 reviews
5 stars
30
4 stars
4
3 stars
1
2 stars
4
1 stars
25

Overall Review of Heartland Health Care Center - Livonia

common

Staff support is a mixed bag

Residents describe both very attentive care and serious lapses in day-to-day help.

Many reviews focus on how responsive staff seemed in the moment—attending to family needs, accommodating care needs, and providing quick help when asked. Other reviewers describe delayed or inconsistent care, long waits, and difficulty getting help from the front desk or after hours. Several negative accounts also criticize communication and how staff treated residents and families, while a separate set of positive reviews highlight compassion and going above and beyond.

caveat 8 reviews mention this

Cleanliness concerns come up often

Cleanliness is a recurring point of frustration, with multiple mentions of odors and dirty conditions.

Some reviewers describe the building as unkept, with odors (including urine) and issues like flies and dirty rooms. Negative reviews also connect cleanliness to neglect and care concerns. A smaller set of comments from tours describe a cleaner, non-odorous environment, but overall the reviews raise enough cleanliness questions to be cautious.

caveat

Staffing levels affect responsiveness

Several reviewers say staffing shortages reduced how quickly residents were checked and supported.

Across reviews, families mention instances where they waited for help, didn’t get answers when calling, or felt residents weren’t checked in a timely way. Some comments directly describe being short staffed and say it impacts care quality. Other reviews do mention timely medication delivery and efficient help, so experiences appear to vary by shift or situation.

common

Dining quality is debated

Dining satisfaction varies, with both negative food comments and positive notes about dining areas and events.

Some reviews criticize meals as low quality or even compare the food to prison food, while others say the dining area looked OK. A few reviews also mention community events where food was provided, suggesting dining is part of resident life beyond basic meals. The community offers restaurant-style dining and supports special diets in meal service, which aligns with the fact that reviews mention dietary concerns alongside food opinions.

caveat

Rooms and privacy vary

Reviews raise concerns about room setup, including privacy and what’s included in-room.

Some reviewers note that private rooms weren’t available and describe limitations with room features. Others mention renovations and say rooms look better, but separate negative accounts describe missing items or inconvenience like no TV in a room. Together, reviews suggest room experience can differ and may be worth confirming during a visit.

How we summarize

We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 142 resident community capacity 142 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Detroit Metropolitan-Wayne County (13 miles away) Detroit Metropolitan-Wayne County (13 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Snookers' Pool & Pub (1.1 miles)
  • Culver's (1.3 miles)
  • Frank's Diner (2.6 miles)
  • McDonald's (3.2 miles)
  • McDonald's (3.3 miles)
  • Coaches Corner of Livonia (4.1 miles)
  • Grand Tavern (4.7 miles)

Cafes

  • Starbucks (1.5 miles)
  • Tim Hortons (5.5 miles)
  • Panera Bread (6 miles)
  • Starbucks (6.2 miles)
  • Biggby Coffee of Westland (6.4 miles)
  • Starbucks (7 miles)
  • Starbucks (7.3 miles)

Pharmacies

  • Meijer Pharmacy (1.5 miles)
  • Walgreens (2.5 miles)
  • Walgreens (3.7 miles)
  • Kroger Pharmacy (4 miles)
  • Walgreens (4.1 miles)
  • CVS Pharmacy (4.4 miles)
  • Rite Aid (4.4 miles)

Physicians

  • Livonia Dermatology (2.5 miles)
  • Ophthalmic Specialists of Michigan - Livonia Office (2.6 miles)
  • Asthma & Allergic Disease Center (3.6 miles)
  • Beaumont Midwest Internal Medicine Associates (3.7 miles)
  • Mendelson, Jeffrey D, Md - Mendelson Orthopedics (4 miles)
  • Botsford Primary Care Physician (4.2 miles)
  • Garden City Hospital Medical Office Building (4.7 miles)

Hospitals

  • Botsford Hospital (3.1 miles)
  • Trinity Health Wound Care - Livonia Hospital (4 miles)

Parks

  • Flanders Park (3.9 miles)
  • Garden City Park (5.2 miles)
  • Woodland Hills Nature Park (7.1 miles)
  • Ford Field Park (7.8 miles)
  • Rotary Park (8 miles)
  • Paul Revere Park (8.5 miles)

Theaters

  • Riviera Cinema (4 miles)
  • Phoenix Theatres Laurel Park Place (4.7 miles)
  • Emagine Theatres (7.1 miles)

Places of Worship

  • Ward Church (5.8 miles)
  • Church of the Divine Child (5.9 miles)
  • Church of the Holy Family (8.3 miles)

Frequently Asked Questions

Where is Heartland Health Care Center - Livonia?

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