11410 Lennon Road, Lennon, MI 48849
For more information about senior living options: (844) 490-3973
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Customers praised the excellent service experience, including pickup, servicing, and return of the tractor. Clint was thanked for helping them obtain a new mower, with plans to use the company for future needs. JJ was described as knowledgeable and not pushy, with seamless purchasing and delivery. Todd and Lori at the Kubota dealer delivered a great customer experience. Ally provided friendly and knowledgeable parts service, with needed parts ready on arrival. The staff were super helpful and polite, enhancing the customer experience. The dealership is highly recommended for competitive prices, and Tim Alderman is praised as the best. The service team is friendly, professional, and reasonably priced. The tractor tire was fixed quickly at a reasonable price. Needed parts were ordered and arrived in two days, fitting perfectly. Clint helped with the sale; Jay Jay was helpful; the staff were down-to-earth with strong product knowledge; Dale in service was wonderful. Todd delivered top-notch service, fixing a leak and delivering extra implements.
The service was described as terrible, with a customer waiting nine minutes at the wrong counter. The Kobota dealership was accused of ripping customers off. It was described as nearly impossible to reach anyone, and when they did, staff promised callbacks that never happened. One reviewer paid nearly $2,000 for repairs, only to have the PTO stop working again and the mower kept for about three weeks. The dealer charged over $900 for doing nothing and damaged the mower on the first visit. The service manager did not believe the customer and failed to listen, leading to a dismissive interaction. A staff member hung up on a customer during a parts inquiry. The owner was accused of violating federal law and workers' rights, bragging about firing an employee for asking about pay and threatening the customer for raising pay issues. The shop was called a joke and accused of not knowing how to treat long-time customers; the reviewer said they would never return. Delivery left a machine sitting for a month and then delivered one that would not drive correctly.Customers consistently describe Alderman's Tractor as a place that many rely on for both new equipment and sustained maintenance, with service that often goes beyond expectations. Across the board, shoppers talk about a.. straightforward process for getting things done: used equipment trade-ins that feel fair, deliveries that arrive on time, and repairs completed with attention to the job rather than just the clock. The experiences range from seamless, high-touch customer care to occasional missteps, but the thread tying most reviews together is a sense that this is a long-standing local shop that can handle everything from routine parts to complex service.
Several reviews highlight standout staff who make the difference. Clint, in particular, receives frequent praise for helping customers find the right mower for a business, with many saying they'll return for future lawn care needs. JJ earns admiration for his knowledge and non-pushy approach during sales, while Jay Jay is remembered as helpful and approachable. Dale in service is repeatedly called wonderful, and Todd is celebrated for going above and beyond - loading his own tools to fix a leak on a tractor and even bringing extra implements to complete a customer's order. Lori and Tim Alderman are two other names that pop up as part of the positive experience, whether through cheerful service or a commitment to finding the right parts and solutions. The parts team also gets kudos, with Ally (Allly) singled out for being friendly and knowledgeable, and others noting they can often deliver parts quickly or have them in stock.
Delivery and service logistics are a recurring theme in the positive reviews. One customer described having their tractor picked up while on vacation, serviced, paid over the phone, and returned to the same location, with the machine placed back exactly where it was picked up. Another wrote that a parts order arrived in minutes, and that the office crew and counter staff were invariably helpful and courteous. There are stories of fast tire repairs, efficient fixes to leaks, and parts that show up within days when not immediately on hand. Several customers mention the dealership's ability to handle trade-ins of old equipment smoothly, as well as the seamless process for purchasing and delivery of new machines like Exmark and Kubota models.
The quality of the equipment and the sales experience also stands out. Customers who upgraded from older tractors to newer Exmark units point to the dependability of the sales staff and the value of the trade-in, with professional, prompt service from the delivery team. The dealership is described as a solid source for Kubota parts and service, with a broad selection of Cub Cadets and competitive pricing noted by many. There are mentions of good experiences buying used machines, as well as strong support for parts and service after the sale, reinforcing a sense that Alderman's remains a go-to hub for lawn tractors and related gear.
Not all feedback is glowing, however. A portion of the reviews communicates frustration with customer service gaps, from a single counter where a customer felt ignored for several minutes to a broader concern about inconsistent interactions. One review cites a very negative experience at the Alderman's Kubota location, accusing the shop of poor workmanship, excessive charging for services that didn't improve the mower's function, and an extended repair timeline. This account also raises concerns about internal policies and communication, including claims about owner practices around pay discussions and accessibility. The Lennon location is specifically called out in one strongly negative narrative about how a long-time customer was treated after a problem with a repair, including a sense that staff did not listen or take the customer seriously, which left them feeling disrespected and underserved.
Another negative thread centers on repairs that didn't meet expectations and on perceived shortcomings in service delivery. One customer describes a lengthy wait, failed parts after service, and a sense of being dismissed when they reported issues post-repair. A separate account notes issues with cleanliness and testing after a tractor overhaul, with missing components and poor test-driving outcomes that led to a disruption and dissatisfaction. While these voices are in the minority relative to the overwhelmingly positive feedback, they underscore that even a dealer with a long history and many satisfied customers can have difficult days and inconsistent experiences.
Despite the blemishes, many customers emphasize the dealership's enduring strengths: broad stock of parts, reliable availability, technical knowledge, and a willingness to go the extra mile. People praise the staff for honesty and product knowledge, the ability to source hard-to-find parts quickly, and the overall responsiveness of the service department. For customers who rely on Kubota or Exmark machinery, Alderman's is frequently described as a credible, convenient, and friendly place to shop, with a track record that encourages repeat visits for both new purchases and ongoing maintenance. In short, the shop is seen as a dependable community resource, capable of solving problems and keeping equipment up and running, even as it navigates occasional miscommunications and service hiccups.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bishop (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Martin Home in Lennon, MI is a comfortable and convenient assisted living community that offers a wide range of amenities and care services for its residents.
The community features a dining room where residents can enjoy delicious meals, which are prepared and served by the staff. The home is also fully furnished, providing all the necessary furniture and appliances to ensure a comfortable living environment.
Outside, there is a beautiful garden and outdoor space where residents can relax or engage in outdoor activities. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with their loved ones or browse the web at their convenience.
Housekeeping services are provided to ensure that the living spaces are always neat and clean. Move-in coordination is also offered to make the transition into the community as smooth as possible.
In terms of care services, the Martin Home offers assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive appropriate medical attention when needed.
For those with special dietary needs, diabetes diet options and special dietary restrictions can be accommodated during meal preparation and service. Medication management is provided to ensure that residents take their medications properly.
Transportation arrangement for medical purposes is available, as well as transportation to doctors' appointments. This makes it easy for residents to access healthcare services conveniently.
To keep residents engaged and entertained, scheduled daily activities are organized within the community. These activities cater to various interests and provide opportunities for socializing with fellow residents.
Additionally, there are two pharmacies nearby for easy access to medications and two physicians located in close proximity for any medical needs that may arise. Furthermore, there are four restaurants nearby for dining out options should residents wish to explore different culinary experiences. Lastly, there is one place of worship nearby for those who have religious affiliations.
Overall, the Martin Home in Lennon, MI offers a supportive and comfortable environment for individuals seeking assisted living services. With its range of amenities and care services, residents can enjoy a fulfilling and worry-free lifestyle while receiving the assistance they need.
Martin Home is located at 11410 Lennon Road, Lennon, MI 48849 in Ionia County, Michigan
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