Riverview Jefferson Health and Rehab

Pros

• The reviewer loves it there.
• Sabrina and Tanisha were really helpful.
• The unit manager and the respiratory manager changed things for the better.
• Special thanks were given to Ms. Maxine and Ms. Pam.
• Colby and York were praised and recommended for promotion to lead CNAs.
• The staff who checked on the reviewer's mother were appreciated.

Cons

• The facility is described as unsanitary, unclean, and unprofessional.
• Reviewers allege residents were horribly neglected, contributing to infections and deaths.
• They claim pain medications were not administered promptly, leaving patients in severe pain.
• The facility is said to suffer from chronic understaffing, with too few aides on busy wards.
• Residents are described as having bedsores, matted hair, and dirty rooms due to neglect.
• Personal belongings were reported stolen, and patients were not properly clothed or showered.
• Staff are described as rude and negligent, with poor responsiveness to calls or basic care needs.
• Many reviews urge the facility to be shut down or investigated by authorities.
• Families recount patients being left in vulnerable conditions (such as ventilator dependence) without adequate care.
• Numerous commenters warn others not to place loved ones there.

Review

A chorus of recently posted reviews paints a troubling picture of this Detroit-area facility, portraying it as dirty, poorly managed, and dangerously understaffed. The recurring language is blunt and accusatory: "unclean," "unprofessional," and "not how a facility should be ran." Families describe conditions that feel chaotic, with care teams reacting slowly or not at all to urgent needs, and with basic hygiene and patient safety routinely overlooked. The sentiment runs across many accounts: neglect is not occasional here, but a commonplace, systemic failure that leaves residents exposed to preventable injuries and complications. In several posts, loved ones say they trusted the facility with the most intimate and vital responsibilities - patients' comfort, dignity, and survival - only to see that trust betrayed.

Several deeply upsetting cases anchor the collection. One commenter recounts the death of a grandmother after only one to two months in care, stating she was neglected to the point of death, and that the facility's conditions were foul and dangerous. Another review ties a family member's decline to the same pattern, saying a godfather who was meant to be cared for during hospitalization ended up in the ICU with four infections that may have arisen from the facility's neglect. The same thread of stories ties in a separate claim that a patient who should have been monitored for a serious condition never received timely intervention, culminating in a life-threatening situation. Across multiple posts, these anecdotes underscore a belief among families that neglect and substandard care are not isolated incidents but a recurring reality.

Pain management and medication administration emerge as another devastating theme. One review describes a husband who received his first pain medication at 5:30 pm on a Tuesday, only to wait until the next morning at 8:00 am for anything else - an unacceptable 16-hour gap for a patient recovering from cancer and in severe pain. The complaint asserts that the prescribing physician did not call in the needed pain medication, leaving a patient in distress for an extended period. Other accounts similarly recount long delays, missed doses, or changes in medications without clear communication or consent, suggesting a breakdown in coordination among doctors, nurses, and families. In some posts, families explicitly ask who to call for help, indicating a sense of helplessness and frustration when the standard of care fails to meet urgent needs.

Understaffing is repeatedly identified as the root cause behind many of these failures. Several reviewers claim staffing is so thin that care on a whole floor is left to too few aides or nurses, with long waits for basic tasks. One post mentions "15 patients and only one nurse," another notes it took hours to obtain pain relief for a patient, and still others describe the constant churn of under-resourced shifts that leave residents without showers, hair washed, or even timely repositioning. In contrast, a minority of posts acknowledge individuals who made a positive impact, praising specific staff members (for example, Sabrina, Tanisha, Maxine, Pam) and noting that a couple of unit managers or leads helped smooth over problems. Still, the overarching message is that the facility's staffing shortfalls are not mere inconveniences but serious impediments to safe, dignified care.

Specific, visceral descriptions of neglect further emphasize the severity of conditions inside the facility. Several reviewers describe bed sores so severe that family members could see them from outside the room, with one account likening a wound to "the size of a baseball" and noting a lack of skin, meat, or muscle. Other residents allegedly endured unclean conditions: dried stool on patients, rooms left dirty, hair left unwashed, and even a patient found naked because gowns were not properly managed. In one particularly stark testimony, a family member claims a patient's bed was left in a poor state for days, while another recounts feces on the floor and the need to provide showers themselves during visits. Taken together, these stories portray an environment where basic hygiene and dignity are repeatedly compromised.

There are also assertions of mismanagement and breaches of protocol that extend beyond cleanliness and comfort. Some reviewers allege that patients were allowed to drink or take medications in settings that were not supervised, with accusations that medicines were administered inappropriately or without proper authorization. The posts include claims that belongings were stolen, rooms ruined, and long-term medications were removed without consent. Complaints about missed appointments and a lack of timely transportation to necessary medical visits surface alongside charges that family members were not permitted to see patients promptly or were misled about their loved ones' conditions. A few postings even reference taking the issues to outside authorities, including the attorney general and news channels, in an effort to compel accountability.

Despite the overwhelmingly negative tone, a few reviews show glimpses of more nuanced experiences. Some commenters acknowledge days of improvement and note staff members who consistently checked on patients and offered signs of genuine care. A handful describe initial shortcomings but indicate that problems were addressed after bringing concerns to supervisors. Even so, these positive notes are tempered by the broader pattern: persistent reports of neglect, unsanitary conditions, understaffing, and delayed or withheld medications that leave families traumatized and fearful for their loved ones' safety.

Across the spectrum of comments, families express urgent calls for accountability and change. Many insist that the facility should be inspected and, if necessary, shut down to prevent further harm. Some even suggest legal action or formal complaints with state regulators, as a means to compel systemic improvements. The sentiment is clear: this is not simply dissatisfaction with care; it is a deep, sustained belief that the facility is failing at its most fundamental responsibilities to its residents. For families who have entrusted their loved ones to this care setting, the experience has been a source of heartbreak, anger, and long-lasting worry about what may lie ahead for other residents who remain there.

Taken together, the reviews present a disturbing portrait of a facility that many believe operates with insufficient staffing, inadequate sanitation, and inconsistent medical oversight. The recurring accusations of neglect, delayed treatment, and poorly monitored patients - alongside stories of bedsores, infections, and dignity violations - contribute to a pervasive fear for patient safety. While a small number of posts highlight individual acts of care from certain staff members, the prevailing narrative is one of widespread systemic failure, with families calling for decisive action to protect current and future residents.

Places of Worship

• St Charles Church (0.3 miles)
• St John's Presbyterian Church (1.7 miles)
• Grosse Pointe United Methodist Church (6.7 miles)
• Heritage Park Alliance Church (8.3 miles)
• St Joan Of Arc Church (8.6 miles)

Pharmacies

• Indian Village Market (0.4 miles)
• Walgreens (0.7 miles)
• Shoppers Drug Mart (2 miles)
• Shoppers Drug Mart (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.2 miles)

Parks

• Belle Isle Park (1 miles)
• Valade Park (1.5 miles)
• William G. Milliken State Park and Harbor (1.9 miles)
• Matthew C Patterson Park (3.5 miles)
• Windmill Pointe Park (3.6 miles)
• Lakewood Park (6.9 miles)
• Palmer Park (7.8 miles)

Restaurants

• Atwater Block Brewery (1.4 miles)
• Joseph's Coney Island (2.4 miles)
• McDonald's (2.5 miles)
• Elwood Bar & Grill (2.6 miles)
• Detroit Athletic Club (2.7 miles)
• The Skip (2.7 miles)
• Detroit Opera House (2.8 miles)

Physicians

• Childrens Hospital Of Michigan Specialty Center - Detroit (2.8 miles)
• University Health Center (2.9 miles)
• Windsor Regional Hospital (3.4 miles)

Hospitals

• DMC Heart Hospital (2.8 miles)
• Detroit Receiving Hospital (2.8 miles)
• Barbara Ann Karmanos Cancer Institute (3 miles)
• Harper University Hospital (3 miles)
• Hudson-Webber Cancer Research (3 miles)
• Hfhs - Main - F4 (4.5 miles)
• Henry Ford Hospital (4.6 miles)

Cafes

• The Bean Bar (3 miles)
• Tim Hortons (4.6 miles)
• Tim Hortons (4.8 miles)
• Tim Hortons (7 miles)
• Tim Hortons (7.3 miles)