Hero Homecare - Bloomfield Hills, MI in Bloomfield Hills, MI

Pros

• Inspire HomeCare is described as a very good company.
• Shaya is praised as the best scheduler for connecting clients with cases.
• The staff are described as very respectful and understanding.
• They love taking care of people and see it as their passion.
• Shaya helps colleagues gain nursing experience and grow within the company.
• Nicholas and Shaya are the best schedulers who accommodate school schedules and support students.

Cons

• They report inadequate communication by the agency, with concerns left unanswered for days and responses arriving only by text after four days.
• They state a first-day, first-shift caregiver was a no-show, and the care situation deteriorated thereafter.
• They claim caregivers did not communicate with administrators.
• They argue the agency should not have taken on 24/7 care if staffing could not support it.
• They note several aides worked excessively long shifts of 24, 36, or 48 hours.
• They say the sister was abandoned by caregivers on two occasions.
• They allege caregivers did not use aseptic technique, including wiping her nose and catheterizing without hand washing.
• They claim caregivers stole camera equipment and turned off cameras.

Review

Hero Homecare in Bloomfield Hills is best suited for families that want reliable, around-the-clock in-home support delivered through a coordinated team. The strongest signal from the reviews is a responsive scheduling network and a willingness to tailor coverage to real-life needs, including students or other caregivers who require flexible shift patterns. When a family needs help keeping a loved at home with continuous caregiver presence and a single point of coordination to manage multiple aides, this agency appears capable of delivering that level of service. The overall rating of 4.6, driven by a solid majority of five-star experiences, reinforces the impression that, when functioning smoothly, the team can provide dependable continuity of care and a sense of accessibility for families balancing care with other responsibilities.

Yet, this is not a one-sided endorsement. Families should explicitly consider alternatives if what matters most is ironclad communication, consistently strict supervision, and rigorous safety practices. Several reviews raise red flags: inconsistent updates from management, shifts that stretch far beyond typical hours, and reports of caregivers occasionally abandoning a loved one. Such issues are not minor - they speak to potential gaps in oversight, caregiver matching, and day-to-day accountability. If a family cannot tolerate even a modicum of uncertainty around who is coming and when, or fears lapses in basic care and hygiene, an alternative provider with stronger, more transparent oversight may be a wiser match.

The key pros - especially the scheduling flexibility and the perceived dedication of schedulers - are meaningful counterweights to the salient cons, but only if backed by consistent implementation. Reviewers note that schedulers like Shaya and Nicholas go to work around family needs and personal schedules, which is invaluable for families juggling courses, jobs, or variable hours. The positive line about "heroes in healthcare" and the sense that staff can be mobilized quickly when needed suggests a responsive operation. However, the most serious criticisms center on communication breakdowns at the administrative level and on actual care practices, including the risk of hand-off errors, inconsistent caregiver assignments, and even safety lapses that could compromise a vulnerable client's health. The offset, then, rests on whether the agency can translate scheduling responsiveness into reliable, steady caregiving with continuous supervision.

For families evaluating Hero Homecare, a disciplined due-diligence process is essential. Before committing, request a concrete care plan that includes who will be primary and back-up caregivers, how coverage works on weekends and holidays, and what happens if a caregiver is unavailable. Seek to meet the on-site supervisor or ADON in person, and ask for recent references from clients with similar care needs. Probe deeply into infection-control training, hand hygiene audits, and policies that prevent the kind of lapses described in the more troubling feedback. Demand transparent timelines for responses to concerns, and insist on a clear escalation path when issues arise. These measures help turn scheduling strength into dependable, day-to-day safety.

Implementation clarity matters once services begin. Families should insist on a structured 30-day onboarding phase with daily check-ins and a written caregiver schedule, plus a no-surprise policy for any shift changes. Establish an unmistakable on-call mechanism, so urgent concerns are addressed within hours rather than days. Create a simple, jointly reviewed incident log for any health or safety concerns, as well as a plan for backup coverage during vacations or illnesses. Regular progress reviews with the care coordinator should be built in, with the explicit expectation that management will address systemic issues - if not, red flags are likely to reemerge.

In the end, Hero Homecare Bloomfield Hills offers a compelling option for families prioritizing flexibility and rapid responsiveness in an at-home care setting. The upside - strong scheduling support, a culture of caregiving teamwork, and a track record of positive client testimonials - can translate into meaningful quality of life gains for a loved one who remains at home. The caution is real: persistent communication gaps and questions about continuous staffing and everyday safety must be resolved before placing full confidence or long-term commitments with the agency. For those who can verify consistent oversight and a proven plan to prevent the kinds of issues raised in some reviews, this provider remains a strong candidate. For others, particularly where guarantees of uninterrupted, meticulously supervised care are non-negotiable, exploring alternatives - larger agencies with deeper administrative staffing, or even a transition to a supervised senior living option - may be the prudent path.

Hospitals

• Huron Valley-Sinai Hospital (0.6 miles)
• Henry Ford West Bloomfield Hospital (5.7 miles)
• Providence Park Hospital (6.7 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5.1 miles)
• CVS Pharmacy (5.1 miles)
• Rite Aid (5.2 miles)

Physicians

• Associated Dermatologists of Commerce (1.5 miles)
• Lakes Urgent Care (3.7 miles)
• Kellogg Eye Center Of Milford (5.3 miles)
• Milford Ob/Gyn (5.7 miles)
• OB Office (5.7 miles)
• Personal Health Care (5.9 miles)
• Eyecare Connection (6.1 miles)

Parks

• Clara Miller Park (1.7 miles)
• Wixom Wetlands (3.7 miles)
• Karner Farm (4.7 miles)
• Milford Central Park (5.2 miles)
• Liberty Park Playground (6 miles)
• Pontiac Lake Mountain Bike Trail (6.7 miles)
• Dodge #4 State Park (7.1 miles)

Restaurants

• CJ's Brewing Company (3 miles)
• Subway (3.4 miles)
• Leo's Coney Island (3.4 miles)
• On The Dunes (3.7 miles)
• Sprader's On the Lake (4.1 miles)
• Uptown Grill (4.1 miles)
• Backyard Coney Island (4.5 miles)

Places of Worship

• Brightmoor Christian Church (5.5 miles)
• Church of the Holy Family (8.1 miles)
• Bible Believers Church (9.1 miles)

Cafes

• Tim Hortons (5.6 miles)
• Starbucks (6.3 miles)
• Starbucks (6.5 miles)
• Starbucks (6.7 miles)
• Panera Bread (7.3 miles)
• Starbucks (7.5 miles)
• Panera Bread (7.7 miles)

Theaters

• MJR Waterford Digital Cinema 16 (6.3 miles)
• Emagine Novi (6.5 miles)