Blue Sky Senior Living, LLC

Pros

• The staff are super friendly and helpful.
• The UPS Store offers many services at reasonable pricing.
• They deliver packages on time and in good condition.
• The service is fast, friendly, and professional.
• Francesca is wonderful to work with; she is patient and very helpful.
• Tim, Lauren, Sophie, Rachel, Beth, and Alex are great and provide above-and-beyond service.
• The store location is convenient with excellent customer service.
• The team goes above and beyond to assist with printing, shipping, and returns.
• The store is consistently clean, welcoming, and well organized.
• Customers appreciate the expedient, efficient service and friendly staff.
• The store is a lifesaver for important documents and last-minute needs.
• Reviewers highly recommend this UPS Store.

Cons

• The Milford location was described as rude and snotty, with a recommendation to go elsewhere.
• A reviewer reported a theft of $3,000 worth of phones from the store, with no explanation given about what happened or who took them, signaling serious security concerns.
• The reviewer warned that shipping anything valuable there might be risky or unlucky.

Review

This UPS Store location comes across in a consistent, high-energy way in the many comments from customers. The common thread is clear: people arrive with a mix of shipping, printing, and mailing needs and leave feeling like they've found a reliable partner. Review after review highlights friendly, patient, and helpful staff who make the process feel easy and fast. Francesca, in particular, is named as wonderful to work with, noted for patience and a readiness to go the extra mile. The overarching impression is that this store is a dependable hub where professional service meets a welcoming atmosphere.

Several reviews go beyond friendly greetings to praise the team's overall excellence. Tim, Lauren, and Sophie are repeatedly singled out as great, friendly, and efficient, with an emphasis on quick in-and-out service. One reviewer even calls out the entire TIMs customer service team as going above and beyond, describing them as timely and incredibly resourceful. The sentiment is not just about solving problems; it's about delivering a level of service that feels proactive and reassuring, even when the store is busy. In a memorable moment, staff were described as handling a busy morning with calm professionalism, keeping customers calm and being as helpful as possible despite the rush.

The breadth of services is a standout feature. People arrive for all the usual UPS offerings - shipping, mailing, and returns - but they stay for the range of printing and specialty services too. Reviewers mention large-format full-color printing on foam-backed poster boards and blueprints, precise laminating, spot-on cutting, and even reformatting bookmarks to better fit the intended purpose. The store is portrayed as a one-stop shop for not just shipping, but a variety of business-critical tasks: copying, faxing, shredding, and packaging bulky items, with staff making packing decisions and even bringing out a dolly to move heavy items. Several customers emphasize how the store's capabilities extend to helping with open-house materials, posters, and other printing tasks for real estate or business needs.

Customer experiences around returns and quick service further reinforce the store's reputation. A frequent point of praise is the efficiency with returns - Amazon returns, Converse returns, or other shipments - where customers report being in and out in minutes. One reviewer describes a particularly fast experience where they were able to drop off returns and be on their way quickly, and they specifically credit the staff's willingness to go the extra mile with their time-sensitive needs. The same energy is evident in stories of staff helping with last-minute printing projects for important documents, or formatting and delivering materials in time for an event or deadline. The tone across these stories is that this store makes complex or urgent tasks feel manageable and even routine.

The positive experiences aren't limited to general service; several reviews emphasize how the staff treat customers with care and respect. One user called the location a lifesaver for insured and important documents, underscoring how the staff help reduce stress by ensuring timely and careful handling. Others describe staff going beyond standard duties - folding, stapling, sorting into organized envelopes, and preparing items for pickup in ways that save customers time and hassle. The sentiment is that the staff aren't just performing tasks; they're partnering with customers to ensure everything is handled securely, neatly, and efficiently.

Of course, no place is perfect for every customer. There are outliers that show up in any broad set of reviews. One comment expresses frustration about a rude experience at this location and suggests going to a Milford location instead. Another review recounts a troubling incident involving missing phones shipped to the store, followed by an update that UPS is investigating how thousands of dollars' worth of devices went missing without proper ID. These notes stand in contrast to the overwhelmingly positive feedback and serve as reminders that no single store can guarantee perfection in every moment. Yet even these concerns are addressed with transparency in the context of what customers expect from a high-volume, service-driven operation.

Overall, the store comes across as a community fixture that local customers rely on for practical, time-sensitive tasks. The testimonials paint a picture of a clean, updated, and convenient location where staff - especially individuals like Francesca, Tim, Lauren, Sophie, Rachel, Beth, and Alex - are consistently praised for their knowledge, friendliness, and speed. The store's ability to handle a range of needs - from immediate returns and shipping logistics to tailoring and printing projects for real estate or personal events - creates a sense of trust among regulars who repeatedly say they'll return and recommend the place to others. In short, this UPS Store is repeatedly described as fast, helpful, reliable, and genuinely customer-focused, with a team that treats each task as if it were their own to ensure everything goes smoothly and on time.

This area of Commerce Township, Michigan offers a variety of amenities that cater to seniors looking for convenience and comfort. With several restaurants within a short distance, including Leo's Coney Island and Uptown Grill, there are plenty of dining options for residents to enjoy. Additionally, there are multiple pharmacies nearby such as CVS and Walgreens, ensuring easy access to medication and healthcare needs. For medical care, there are reputable physicians like Lakes Urgent Care and Beaumont Medical Center in close proximity. The area also boasts several parks like Clara Miller Park and Woodland Hills Nature Park, providing opportunities for outdoor recreation and relaxation. In terms of entertainment, seniors can visit the MJR Waterford Digital Cinema 16 or Emagine Novi theaters. Overall, this part of Commerce Township offers a well-rounded environment for senior living with a mix of healthcare facilities, dining options, recreational activities, and entertainment venues.

Restaurants

• CJ's Brewing Company (0.9 miles)
• Leo's Coney Island (1.8 miles)
• Subway (2.1 miles)
• On The Dunes (2.5 miles)
• Uptown Grill (3.3 miles)
• McDonald's (3.8 miles)
• Sprader's On the Lake (4 miles)

Physicians

• Associated Dermatologists of Commerce (1.4 miles)
• Lakes Urgent Care (2.3 miles)
• Beaumont Medical Center - West Bloomfield (5.6 miles)
• Coleman, Stephanie Mclaren Oakland Waterford Medical Associates (5.7 miles)
• Oral & Facial Surgeons of Michigan PC (5.9 miles)
• Millenium Diagnostic Center (6.8 miles)
• Michigan Institute For Neurological Disorders (7.2 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.4 miles)
• Rite Aid (3.3 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (4.4 miles)

Hospitals

• Huron Valley-Sinai Hospital (2.7 miles)
• Henry Ford West Bloomfield Hospital (4.1 miles)
• Providence Park Hospital (8 miles)
• McLaren Oakland (8.6 miles)

Parks

• Karner Farm (3 miles)
• Clara Miller Park (3.3 miles)
• Dodge #4 State Park (4.4 miles)
• Pontiac Lake Mountain Bike Trail (5.7 miles)
• Wixom Wetlands (5.8 miles)
• Liberty Park Playground (6.8 miles)
• Woodland Hills Nature Park (7.4 miles)

Theaters

• MJR Waterford Digital Cinema 16 (4.9 miles)
• Emagine Novi (7.1 miles)

Places of Worship

• Brightmoor Christian Church (5.3 miles)
• Church of the Holy Family (8.2 miles)

Cafes

• Panera Bread (5.7 miles)
• Starbucks (6.4 miles)
• Starbucks (6.8 miles)
• Tim Hortons (7.2 miles)
• Starbucks (7.7 miles)
• Panera Bread (7.8 miles)
• Tim Hortons (8.3 miles)