The Villa At Green Lake Estates
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Stone Wall
6470 Alden Drive, Orchard Lake, MI 48324
For more information about senior living options: (844) 490-3973
The staff has the potential to be very nice and helpful when they are in a good mood. The facility offers an opportunity for improvement in communication between family members and staff. After a challenging experience, hearing from a loved one can bring immense relief and peace of mind. The concern shown for a family member's well-being reflects deep care and affection from their loved ones.
The facility's lack of phones in the rooms creates significant communication barriers for families. The staff can be unhelpful and unresponsive, especially on bad days. Speaking with a family member's nurse is often hit or miss, leading to frustration. Access to patients during distressing situations is needlessly complicated and stressful for family members. The overall experience of trying to communicate with loved ones is described as an ordeal, causing unnecessary anxiety. There is a strong sense that the nursing staff on the second floor requires substantial improvement in their communication practices.The experience shared in the review highlights a deeply concerning issue with a long-established facility that appears to have inadequate communication protocols in place. The absence of telephones in the residents’ rooms not only complicates matters for families but also creates an atmosphere of distress and frustration during times of need. In an era where technology enables instant communication, it’s alarming that a facility specializing in caring for vulnerable populations, particularly elderly individuals, still relies on such outdated methods.
While the staff members are described as generally nice and sometimes helpful, the inconsistency in their responsiveness is troubling. It seems that when they are having a good day, they show compassion and willingness to assist families trying to stay connected with their loved ones. However, this reliability appears to evaporate during busy or stressful shifts. The lack of accountability among staff members raises ethical questions about their responsibilities towards both patients and family members who are understandably anxious about their loved ones’ well-being.
The reviewer recounts a heart-wrenching scenario where attempts to communicate with their 79-year-old father were met with resistance and neglect from the nursing staff on the second floor. What should have been a simple request—hearing their father's voice—turned into an agonizing ordeal lasting five hours. During this time, anxiety surged as they worried about their father’s health status and emotional state, highlighting how crucial communication is within healthcare settings, especially for patients who may be unable to advocate for themselves due to age or medical conditions.
In moments of familial distress, it can be easy to lose patience and resort to extreme measures, which is exactly what happened in this case. The mention of involving law enforcement signifies not just desperation but a profound sense of helplessness faced by family members when access to care providers becomes obstructed. It raises an important point about how facilities must equip themselves not only with medical resources but also adequate systems for communication that respect family members' rights to seek information regarding their loved ones’ welfare.
Once contact was finally established after what felt like an eternity, relief washed over the reviewer upon hearing their father's reassuring voice. This speaks volumes about how essential it is for families to maintain connections with relatives residing in care facilities—it directly affects both emotional stability and peace of mind. If such fundamental needs are met—if there exists manageable ways of connecting regularly—it could foster better relationships between caregivers and families alike.
Ultimately, this review serves as a call for improvement at the second-floor nursing unit and perhaps even broader changes throughout the facility's operations regarding communication practices. While individual staff members may strive to perform admirably under challenging conditions, systemic issues must be acknowledged and addressed; otherwise, heartwarming intentions may fall short amidst logistical barriers faced by family members desperate for connection during critical moments—a reminder that compassion must extend beyond patient care into facilitating familial bonds that significantly contribute to emotional healing.
85 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesThe Villa At Green Lake Estates in Orchard Lake, MI is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
With a focus on providing a comfortable and convenient living environment, The Villa At Green Lake Estates offers fully furnished accommodations with private bathrooms and kitchenettes. Residents can enjoy restaurant-style dining in the elegant dining room or opt for special dietary restrictions if needed. Housekeeping services are provided to maintain a clean and organized living space.
The community boasts various amenities to promote an active and engaging lifestyle. Residents can stay connected with Wi-Fi/high-speed internet access, use the computer center for personal or recreational purposes, enjoy reading in the small library, or stay entertained in the gaming room. The beauty salon ensures that residents can always look their best, while the wellness center offers opportunities for physical activity and fitness programs.
Transportation arrangement services are available to help residents get around conveniently. In addition to community-operated transportation for daily activities, non-medical transportation arrangements can be made for doctor's appointments or other needs. Move-in coordination is also provided to assist new residents in transitioning smoothly into their new home.
Care services at The Villa At Green Lake Estates are comprehensive and personalized. A 24-hour call system ensures that assistance is readily available when needed, while 24-hour supervision provides added peace of mind for both residents and their families. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management ensures that residents receive their medications accurately and on time.
The community also places importance on mental wellness, offering a mental wellness program to support residents' emotional well-being. Diabetes diet options are available for those with specific dietary requirements. Meals are freshly prepared and served by professional staff members who prioritize nutrition and taste.
Residents at The Villa At Green Lake Estates have plenty of opportunities for socializing and engaging in enriching activities. Concierge services are available to assist with various needs and planned day trips provide residents with enjoyable outings. Residents can also participate in resident-run activities and scheduled daily activities, ensuring a vibrant and fulfilling lifestyle.
The surrounding area offers convenience and accessibility, with cafes, parks, pharmacies, physicians, restaurants, theaters, and hospitals all within close proximity to the community. This allows residents easy access to necessary services and amenities outside of the community.
Overall, The Villa At Green Lake Estates provides a comfortable and caring environment where residents can receive personalized care services, enjoy an active lifestyle, and feel part of a vibrant community.
The Villa At Green Lake Estates is located at 6470 Alden Drive, Orchard Lake, MI 48324 in Oakland County, Michigan
The Villa At Green Lake Estates on seniors.fyi includes 11 photos including images showing nature, landscaping, outdoors, trees, park, building, grass, decor, and more.
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Interior
Outdoors
Decor
Building
Trees
Landscaping
Lobby
Nature
Grass
Stone Wall
