Kennedy Care Livonia in Ann Arbor, MI

Pros

• DeNitra Tubbs consistently earns high ratings and demonstrates expertise as a KennedyCare caregiver.
• Kennedy Care is described as highly professional and caring.
• Ashley Hummel and LeeAnn are praised for care and compassion during difficult days.
• Kennedy Care is understanding, supportive, and truly cares about clients and their families.
• Natascha, Brittany, Cindy, Chrell, and the entire Kennedy Care team are wonderful - patient, kind, professional, and communicative.
• Kennedy Care stood out by providing after-hours and weekend support to meet staffing needs.
• Ashley Joy is praised as a kind, outstanding coordinator.

Cons

• They note that scheduling failed: one caregiver was a no-show and another called in, with neither replacement.
• They say the caregivers are not up to expectations, even though higher-up staff are friendly.
• Weeks have passed without a caregiver for the elderly relative, with no show or communication, resulting in a very poor experience.
• The company is described as very unprofessional, including firing someone by text, miscommunications about GPS, missing timesheets, and being cheated out of hours.
• An aide allegedly brought friends to hang out, smoked, and let friends drive the client's truck; the ex-aide supposedly turned the elderly man against his family.
• The agency is said to hire anyone with only a high school diploma, leading to in-home staff who do sketchy things.
• Complaints were met with rudeness when addressed by the company.
• The company is described as the worst, with reports that they don't answer or return calls and don't seem to care about clients.
• Two aides allegedly stole from the parents; police were involved; no apology from the owners; breach of trust.

Review

Kennedy Care Livonia is best suited for families seeking in-home support with hands-on care coordination and a compassionate, patient staff. The strongest endorsements center on program leadership - particularly the program director and care coordinators - who partner with families to monitor conditions, adjust plans, and respond to concerns. When staffing is available, caregivers demonstrate practical skill and can assist with daily activities, transfers, and ongoing care tasks. This makes the agency appealing for households that want a trusted point person guiding care. The key caveat is reliability: several families report gaps in coverage, missed visits, and uneven communication that disrupt routine and erode trust.

That reliability caveat is central to who may want to consider alternatives. If a household cannot tolerate last-minute cancellations, unreturned calls, or long gaps between shifts, another provider with a more locked, predictable schedule may be preferable. For those needing guaranteed 24/7 coverage, fixed caregiver assignments, or tighter security and supervision, the cons described in multiple reviews deserve serious weight. Cost is another meaningful factor; some clients describe Kennedy Care as expensive for the service delivered, with questions about what is included in the rate. Families seeking ironclad ethics, consistent staff accountability, and fewer opportunities for individual staff discretion may want to compare other agencies with stronger track records in supervision and consequences for breaches of trust.

The positive thread runs strongest where operations align and staff demonstrate genuine care. Clients praise caregivers' knowledge and the responsiveness of coordinators who track conditions and flag new challenges. When on assignment, the agency can mobilize capable support, handle after-hours needs, and coordinate transfers inside the home - attributes that create real value for families navigating complex schedules. Several families highlight leadership's willingness to listen, follow up, and accommodate requests, painting a picture of an organization that can be deeply supportive when functioning smoothly. For households able to tolerate occasional operational hiccups, this combination of empathy and responsiveness delivers meaningful benefits.

Yet the negative yarn is substantial and not easily dismissed. Recurring reports of no-shows, missed visits, and poor coverage point to a fragile scheduling framework that undermines reliability and confidence. Instances of unprofessional communication - such as employees being fired by text - raise concerns about how issues are addressed and how staff are supervised. The most serious allegations describe aides who invite friends into the client's home, allow strangers to handle sensitive tasks, or even theft, with some families pursuing police involvement. Additional concerns include a caregiver's focus neglecting basic care tasks, mismanagement of hours and pay, and inconsistent attention to vital routines. Taken together, these patterns constitute credible risk factors that demand careful consideration.

For families weighing Kennedy Care, a practical due-diligence approach is essential. Seek a stable, assigned caregiver with a documented backup plan and a written schedule, plus a clear policy for replacements when needed. Request direct access to the program director for ongoing concerns and insist on a transparent billing process with itemized hours. Reference checks should go beyond glowing marketing language to capture current experiences, especially around scheduling reliability and staff conduct. Inquire about screening, training, and supervision standards, and confirm how the agency handles violations or performance gaps. If VA benefits or other complex needs are involved, verify alignment capabilities and any required coordination upfront.

In the end, Kennedy Care Livonia can be a practical, caring partner for in-home support where care coordination and caregiver empathy are prioritized, and where families are prepared to navigate a degree of scheduling variability. The decisive factor is reliability: fixed coverage, predictable staffing, and clear accountability shape the experience as much as compassion and skill. For households that prioritize strict guarantees and tighter oversight, exploring alternatives with stronger guarantees may be prudent. When a family secures explicit expectations, a transparent plan, and a solid backup arrangement, Kennedy Care stands as a viable option - offering genuine warmth and hands-on support to those who value a personalized, engaged caregiving partnership.

Located in the heart of Ann Arbor, Michigan, this area offers a diverse range of amenities suitable for senior living. With a variety of restaurants such as Ruth's Chris Steak House and Blue Tractor BBQ & Brewery within walking distance, residents can enjoy dining out with friends and family. Nearby hospitals like Saint Joseph Mercy Health System and the University of Michigan Hospitals provide easy access to healthcare services. Additionally, pharmacies like CVS and Walgreens are conveniently located for medication needs. For leisurely activities, parks such as West Park and Nichols Arboretum offer opportunities for outdoor relaxation and recreation. Overall, this area provides a well-rounded environment for seniors looking to settle in a vibrant community with ample resources at their disposal.

Restaurants

• Aventura (0 miles)
• Blue Tractor BBQ & Brewery (0 miles)
• The Ravens Club (0.1 miles)
• Ruth's Chris Steak House (0.1 miles)
• Frita Batidos (0.1 miles)
• Jolly Pumpkin Cafe & Brewery (0.1 miles)
• Grizzly Peak Brewing Co. (0.2 miles)

Cafes

• Sweetwaters Coffee & Tea (0.1 miles)
• Hyperion Coffee Co. (0.2 miles)
• Zingerman's Delicatessen (0.3 miles)
• Panera Bread (0.4 miles)
• Jefferson Market (0.6 miles)
• Drip House Coffee Co. (1.1 miles)
• RoosRoast Coffee (1.9 miles)

Hospitals

• Saint Joseph Mercy Health System (0.2 miles)
• UofM Hospital 7C (0.9 miles)
• University Of Michigan Main Hospital - Dock 5 (0.9 miles)
• University of Michigan Hospitals (0.9 miles)
• 6th Floor Rehabilitation Center (0.9 miles)
• University of Michigan Von Voigtlander Women's Hospital (0.9 miles)
• Amou (0.9 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (1.9 miles)

Physicians

• See (0.3 miles)
• Osler Building (0.5 miles)
• Gastroenterology Clinic (0.6 miles)
• University of Michigan Kellogg Eye Center (0.7 miles)
• University of Michigan Cardiovascular Center (0.8 miles)
• Nuclear Medicine (0.8 miles)
• Surgical Oncology-Univ Of Mich Medical Center (1 miles)

Places of Worship

• St Paul Lutheran Church (0.4 miles)
• Grace Ann Arbor Church (2.4 miles)
• Church of the Good Shepherd (2.4 miles)

Transportation

• Ann Arbor Station (0.5 miles)

Parks

• West Park (0.5 miles)
• Belize Park (0.7 miles)
• Allmendinger Park (0.9 miles)
• Nichols Arboretum (1 miles)
• Fritz Park (1.1 miles)
• Island Park (1.2 miles)
• Furstenberg Nature Area (2 miles)