Kennedy Care Livonia

Pros

• DeNitra Tubbs has provided excellent care as a KennedyCare caregiver for 12 months, earning consistently high ratings.
• Kennedy Care staff have shown care and compassion during challenging times, as noted when they supported Dale and Mary.
• Clients describe Kennedy Care as highly professional, caring, and among the best in the field.
• Natascha, Brittany, Cindy, Chrell, and the whole Kennedy Care team are praised for being patient, kind, professional, and communicative.
• Ashley Hummel, LeeAnn, and Ashley Joy are highlighted as outstanding coordinators and team members.
• Kennedy Care is commended for flexibility and going the extra mile, including after-hours and weekend support to meet staffing needs.
• Families report Kennedy Care helps monitor loved ones and communicates effectively about new health challenges.
• Clients appreciate Kennedy Care's willingness to reach out and address concerns and issues promptly.

Cons

• The agency failed to replace two caregivers after a no-show and a call-in.
• The overall experience was described as poor and not recommended.
• Caregivers were described as very unprofessional, including neglecting duties while with clients or driving.
• A caregiver was fired via text message, seen as unprofessional.
• Scheduling and payroll issues were ongoing, including GPS problems, clocking out difficulties, and missing timesheets.
• One reviewer was cheated out of two hours of time off due to scheduling errors.
• An aide brought friends to hang out, smoke, and even let them drive the client's truck.
• Complaints were met with rudeness when contacting the agency.
• The company was labeled the worst the reviewer had dealt with, citing lack of responsiveness and care.
• Two aides allegedly stole from the client; police reports were filed, but there was no apology from the owners.
• The service was criticized as overpriced for the quality provided.

Review

The collection of reviews about Kennedy Care presents a strikingly mixed portrait. On one hand, there are stories of dedicated, compassionate caregivers who genuinely connect with clients and provide meaningful support to families during difficult times. On the other hand, there are repeated, concrete complaints about reliability, communication gaps, and troubling behavior by some aides and staff. Taken together, the narratives sketch a company that can deliver excellent one-on-one care in the hands of capable staff, but struggles with consistency, oversight, and customer service at times.

Several reviewers highlight standout individuals who made a real difference. One caregiver, DeNitra Tubbs, is described as consistently reliable over a full year, earning a solid 9.5 stars every month and being praised for "really knowing her stuff." Other family members sing the praises of specific Kennedy Care personnel and leaders, noting that the office staff - Samantha in particular - can be friendly and supportive when problems are not acute, and that certain coordinators and program directors are "wonderful" and very responsive. In several posts, families credit Natascha (the program director) and other team members like Brittany, Cindy, Chrell, Ashley Hummel, and LeeAnn with genuine care, flexibility, and helpfulness, especially during challenging times. There's also gratitude for the company as a whole when vacations and turnover created staffing needs, with Kennedy Care described as the best option among several agencies in one instance for meeting short-notice demands and after-hours needs.

Yet, the positive experiences are offset by frequent and specific criticisms about reliability and communication. A recurring thread concerns scheduling failures: four dates scheduled in two weeks resulted in one no-show and one called-in shift, with no replacements offered. Another reviewer details weeks without any caregiver in the home, despite promises that a new caregiver would start, leaving a vulnerable elderly relative without essential assistance. In several accounts, callers describe poor responsiveness from the office, with statements like "they don't answer the phone" and "they don't call back," which compounds the distress of families already dealing with sensitive eldercare situations. The sense of organizational strain is reinforced by comments about dealing with the VA and unclear explanations, suggesting some families feel caught in a lurch between care needs and administrative bottlenecks.

Beyond scheduling and communication, there are serious red flags raised about the quality and integrity of some caregiving arrangements. One family reports a caregiver who brought friends to the client's home, allowed them to smoke, and even let friends drive the client's truck, describing the situation as a breach of trust and imprudent for someone in a home setting. Another account describes an aide who allegedly sat idle for extended periods, ignored the client's needs, and manipulated documents, with a practice of signing papers without proper explanation. There are outright safety concerns, including a claim that some aides with only a high school diploma were allowed to work in homes, and a troubling anecdote about a former aide who was fired but whose actions left the elderly man alienated from his family. Several reviewers recount instances of a staff member being fired via text or voicemail, perceived as unprofessional, and issues with GPS tracking, clocking out, and incomplete timesheets that hint at broader administrative weaknesses.

Financial and logistical tensions compound the frustration for some clients. Specific grievances include being charged high hourly rates that some feel are not commensurate with the level of service, being charged for time when minimal care was delivered, and experiencing theft by aides in at least one case, with police reports filed and no apology from owners. A few reviews emphasize the emotional toll: feeling unsupported, misled about care plans, or repeatedly forced to navigate contentious or confusing conversations with management rather than receiving clear, proactive solutions. Even praise can carry a caveat in these notes, such as a reviewer who inserts an expensive-sounding caveat about monitoring needs and the reality of relying on a sitter who may be more focused on texting than caregiving.

In sum, Kennedy Care emerges as a provider capable of delivering high-quality care when the right caregivers are matched with the right families and when management is responsive and well-coordinated. The best testimonials celebrate compassionate, capable caregivers and directors who go above and beyond to support clients and families, sometimes during trying circumstances. However, the negative experiences cannot be ignored: repeated scheduling problems, inconsistent caregiver performance, concerns about professional conduct and safety, difficult interactions with the office staff, and troubling incidents of theft or neglect. Prospective clients should approach with careful due diligence - ask for detailed caregiver credentials and background checks, request explicit scheduling norms and backup arrangements, seek clear, timely communication channels, and consider setting up a structured care plan with ongoing oversight to ensure alignment between expectations and actual service. The company's strengths are real, but the concerns highlighted by these reviews point to areas where tighter processes and stronger accountability could make a meaningful difference in outcomes for elderly and disabled loved ones.

Located in the heart of Ann Arbor, Michigan, this area offers a diverse range of amenities suitable for senior living. With a variety of restaurants such as Ruth's Chris Steak House and Blue Tractor BBQ & Brewery within walking distance, residents can enjoy dining out with friends and family. Nearby hospitals like Saint Joseph Mercy Health System and the University of Michigan Hospitals provide easy access to healthcare services. Additionally, pharmacies like CVS and Walgreens are conveniently located for medication needs. For leisurely activities, parks such as West Park and Nichols Arboretum offer opportunities for outdoor relaxation and recreation. Overall, this area provides a well-rounded environment for seniors looking to settle in a vibrant community with ample resources at their disposal.

Restaurants

• Aventura (0 miles)
• Blue Tractor BBQ & Brewery (0 miles)
• The Ravens Club (0.1 miles)
• Ruth's Chris Steak House (0.1 miles)
• Frita Batidos (0.1 miles)
• Jolly Pumpkin Cafe & Brewery (0.1 miles)
• Grizzly Peak Brewing Co. (0.2 miles)

Cafes

• Sweetwaters Coffee & Tea (0.1 miles)
• Hyperion Coffee Co. (0.2 miles)
• Zingerman's Delicatessen (0.3 miles)
• Panera Bread (0.4 miles)
• Jefferson Market (0.6 miles)
• Drip House Coffee Co. (1.1 miles)
• RoosRoast Coffee (1.9 miles)

Hospitals

• Saint Joseph Mercy Health System (0.2 miles)
• UofM Hospital 7C (0.9 miles)
• University Of Michigan Main Hospital - Dock 5 (0.9 miles)
• University of Michigan Hospitals (0.9 miles)
• 6th Floor Rehabilitation Center (0.9 miles)
• University of Michigan Von Voigtlander Women's Hospital (0.9 miles)
• Amou (0.9 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (1.9 miles)

Physicians

• See (0.3 miles)
• Osler Building (0.5 miles)
• Gastroenterology Clinic (0.6 miles)
• University of Michigan Kellogg Eye Center (0.7 miles)
• University of Michigan Cardiovascular Center (0.8 miles)
• Nuclear Medicine (0.8 miles)
• Surgical Oncology-Univ Of Mich Medical Center (1 miles)

Places of Worship

• St Paul Lutheran Church (0.4 miles)
• Grace Ann Arbor Church (2.4 miles)
• Church of the Good Shepherd (2.4 miles)

Transportation

• Ann Arbor Station (0.5 miles)

Parks

• West Park (0.5 miles)
• Belize Park (0.7 miles)
• Allmendinger Park (0.9 miles)
• Nichols Arboretum (1 miles)
• Fritz Park (1.1 miles)
• Island Park (1.2 miles)
• Furstenberg Nature Area (2 miles)