Kennedy Care Ann Arbor, LLC in Ann Arbor, MI

Pros

• Kennedy Care is highly professional and caring.
• The Kennedy Care team, including Natascha, Brittany, Cindy, and Chrell, is wonderful - patient, kind, professional, and communicative.
• Kennedy Care's management is excellent, with prompt, efficient problem solving, and a team that is passionate and goes the extra mile.
• Kennedy Care is flexible and communicates well, keeping families informed about changes.
• Kennedy Care takes great care of clients' needs and helps families stay informed about new challenges.
• Kennedy Care provides compassionate care and support during difficult times for families.
• Kennedy Care is the best option among agencies, offering after-hours and weekend support to meet staffing needs.
• Kennedy Care is highly regarded for caring for both clients and caregivers, showing understanding and thoughtfulness.

Cons

• The reviews describe Kennedy Care as very unprofessional, with care management that does not return calls or resolve issues.
• One reviewer reports weeks without a caregiver after a scheduled start date and no communication from the company.
• Several accounts claim the caregivers are lazy and fail to assist the elderly, often ignoring basic needs.
• There are accusations that aides bring friends into the home, let them smoke, and even drive the client's truck.
• A family member recounts an aide who refused to comfort a crying baby and spent time texting instead.
• Incidents are reported where aides stole from the parents, including cash and an ATM card, with no apology from the company.
• A reviewer labels Kennedy Care as the worst company they have dealt with and says they do not care about their clients.

Review

Kennedy Care Ann Arbor is best suited for families that want an in-home care partner led by a proactive management team, with clear lines of accountability and a focus on coordinating caregiver schedules around a loved one's needs. This community works well for clients who benefit from a centrally managed care plan, regular updates to families, and a willingness to engage with program directors and coordinators to adjust care as conditions change. It is a fit for households that can tolerate occasional scheduling quirks, because the strongest asset is a responsive leadership culture that aims to resolve problems quickly and keep care on track.

Those considering alternatives should note that Kennedy Care may not be ideal for families requiring absolute reliability in caregiver coverage or guaranteed 24/7 consistency without gaps. If a constant, uninterrupted stream of in-home caregivers is non-negotiable, or if cost concerns are paramount and a tightly controlled, low-price service is preferred, broader market options or facility-based alternatives may offer more predictable staffing and pricing. Families with heightened concerns about caregiver qualifications, background screening, and strict adherence to care plans may also want to compare other agencies with longer track records in rigorous staffing and customer protection.

The strongest positives here - the standout management, problem-solving, and willingness to go the extra mile - tend to offset some concerns, but not all. Kennedy Care earns praise for attentive program directors and coordinators who keep families in the loop, coordinate flexible scheduling, and mobilize solutions when needs shift. Caregivers who align well with a client's routines are frequently described as patient, compassionate, and capable of handling complex tasks. When the leadership is engaged, families experience clearer communication, quicker staffing pivots, and a sense that the agency treats the client's welfare as a priority.

Yet the ensemble of reviews also highlights meaningful risks. Scheduling gaps, no-shows, or delays in caregiver arrival recur enough to matter, especially for clients with high care needs or 24/7 requirements. Instances of unprofessional conduct, insufficient hands-on support, or turnover that leaves families scrambling for replacements point to variability in caregiver reliability. Reports of miscommunications, billing questions, and timesheet issues further underscore the reality that administrative friction can undermine otherwise solid care. These factors do not erase the positives, but they do demand active oversight and clearly defined contingencies.

Practically, families can minimize risk by demanding a tightly managed care structure: insist on a primary coordinator and a reliable backup, clear assignment of caregivers with specific duties, and a written care plan that stays current as needs evolve. Request routine progress notes, expect timely updates after shifts, and establish a firm escalation path to the program director when problems arise. Inquire about caregiver matching processes, background checks, and ongoing supervision; ask for concrete response times and a guaranteed minimum level of coverage during vacations or staff turnover. A trial period can reveal how well the team translates philosophy into steady, dependable daily care.

Overall, Kennedy Care Ann Arbor presents a compelling option for families seeking a leadership-driven, adaptable in-home care partner who can mobilize quickly and maintain open family communication. The strongest recommendation goes to those who can actively engage with the agency, demand accountability, and tolerate some variability in individual caregiver performance in exchange for a robust support framework and a discernible commitment to the client's well-being. For households prioritizing absolute predictability, cost efficiency, or a uniformly tight caregiving standard, exploring alternatives may be prudent, but for others, this agency offers a practical, experienced path to maintaining independence and safety at home.

This part of Ann Arbor, Michigan offers a diverse range of amenities and services that cater to the needs of seniors. With a variety of restaurants and cafes within walking distance, residents can enjoy quality dining options without having to travel far. The proximity to multiple hospitals and pharmacies provides easy access to healthcare services, ensuring peace of mind for seniors. Additionally, the presence of various physicians' offices allows for convenient medical care close to home. For those seeking spiritual fulfillment, there are also several places of worship nearby. Transportation options are readily available with Ann Arbor Station nearby, making it easy for seniors to get around the area. Furthermore, the abundance of parks such as West Park and Nichols Arboretum offer opportunities for outdoor recreation and leisurely strolls in nature. Overall, this neighborhood in Ann Arbor provides a comfortable and convenient setting for senior living.

Restaurants

• Aventura (0 miles)
• Blue Tractor BBQ & Brewery (0 miles)
• The Ravens Club (0.1 miles)
• Ruth's Chris Steak House (0.1 miles)
• Frita Batidos (0.1 miles)
• Jolly Pumpkin Cafe & Brewery (0.1 miles)
• Grizzly Peak Brewing Co. (0.2 miles)

Cafes

• Sweetwaters Coffee & Tea (0.1 miles)
• Hyperion Coffee Co. (0.2 miles)
• Zingerman's Delicatessen (0.3 miles)
• Panera Bread (0.4 miles)
• Jefferson Market (0.6 miles)
• Drip House Coffee Co. (1.1 miles)
• RoosRoast Coffee (1.9 miles)

Hospitals

• Saint Joseph Mercy Health System (0.2 miles)
• UofM Hospital 7C (0.9 miles)
• University Of Michigan Main Hospital - Dock 5 (0.9 miles)
• University of Michigan Hospitals (0.9 miles)
• 6th Floor Rehabilitation Center (0.9 miles)
• University of Michigan Von Voigtlander Women's Hospital (0.9 miles)
• Amou (0.9 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (1.9 miles)

Physicians

• See (0.3 miles)
• Osler Building (0.5 miles)
• Gastroenterology Clinic (0.6 miles)
• University of Michigan Kellogg Eye Center (0.7 miles)
• University of Michigan Cardiovascular Center (0.8 miles)
• Nuclear Medicine (0.8 miles)
• Surgical Oncology-Univ Of Mich Medical Center (1 miles)

Places of Worship

• St Paul Lutheran Church (0.4 miles)
• Grace Ann Arbor Church (2.4 miles)
• Church of the Good Shepherd (2.4 miles)

Transportation

• Ann Arbor Station (0.5 miles)

Parks

• West Park (0.5 miles)
• Belize Park (0.7 miles)
• Allmendinger Park (0.9 miles)
• Nichols Arboretum (1 miles)
• Fritz Park (1.1 miles)
• Island Park (1.2 miles)
• Furstenberg Nature Area (2 miles)