Courthouse Square

Pros

• The office staff were wonderful.
• The building is being cleaned and fixed up nicely with good security.
• The 2-bedroom apartment is lovely and in a quiet building.
• The new security company is amazing.
• The place is pleasant to live.
• It is comfortable and affordable, allows dogs and cats, and offers amenities like a large recreation space, library, elevators, a laundry room with many washers and dryers, a game room, and free heat and air conditioning.
• The property manager and maintenance staff are great.
• Most residents are friendly.

Cons

• The manager won't return a deposit and avoids responding to inquiries.
• Met has repeatedly refused to return the $100 deposit and avoids accountability.
• The building allows non-residents to enter without showing ID, making it feel unsafe.
• The manager is rude and disrespectful and has yelled at residents.
• Lucretia, the manager, shows little concern for people or the environment.
• The property is run like a prison, with harsh visitor screening and no activities.
• Elevators frequently get stuck.
• Water leaks have damaged tiles on every floor and caused them to cave in.
• There are no amenities and the washing machines are dirty and not regularly cleaned.
• Drug users and homeless individuals try to sneak in behind residents.

Review

The complex described by residents sits in the heart of a downtown area, where opinions about daily life inside vary as widely as the views from some of the upper-floor apartments. On one hand, there are strong praises for the staff's cleanliness and the overall security in place. Several reviewers emphasize that the office staff have been wonderful in keeping the building clean and organized, and that the new security company has made a noticeable difference. A few people even point to the two-bedroom units as appealing - quiet, well-located, and suitable for someone seeking a calm home with a sense of safety. The feedback paints a picture of a property with some real positives, especially for residents who value a managed, orderly environment and an efficient security presence.

Yet the sentiment is far from uniform. A substantial cluster of reviews focuses on financial and administrative disappointments, especially around deposits. One recurring accusation is that a certain manager, referred to as Met, has not only failed to return deposits but has also allegedly avoided direct communication and accountability. Several commenters urge others not to hand Met money, recounting elderly parents who never received their $100 deposit back and alleging that Met is aware of the issue yet does not respond. The lamentation "Where is the money, Met?" recurs, signaling a broader frustration with the handling of leases and security deposits. The statements are explicit about dissatisfaction and a sense that resolve has been thwarted by poor communication and stalled responses, prompting some to escalate beyond the on-site management to corporate channels.

Safety and access issues contribute to the more alarming tone of many posts. Multiple reviewers describe a building culture and security protocols that feel porous or inconsistent. There are accusations that non-residents - people who do not live there - are coming and going with little to no ID verification, despite claims on doors about required identification. The sentiment here is one of vulnerability: a sense that access control is not as tight as it should be, which dovetails with complaints about the manager's demeanor - rude, disrespectful, and even confrontational when staff or family members are trying to help in stressful situations, such as assisting a sick parent with an application. The manager named Lucretia is singled out in some posts as showing little concern for residents or the environment, further coloring the experience with a perception of aloof or dismissive on-site leadership.

The physical condition of the building is another frequent point of contention. Some reviews describe the property as run like a high-security facility, almost prison-like, with stringent visitor screening and a lack of resident-centered activities. Elevators are repeatedly mentioned as a problem - they get stuck, and in one memorable account, a resident notes a long-standing issue with water leaks that have not been fully resolved, culminating in water-logged tiles and structural wear. The dissatisfaction veers toward the dramatic when one reviewer suggests that the building's amenities do not match the glowing promises of a modern urban residence, outlining a contrast between the pleasant exterior and the ongoing maintenance headaches under the same roof.

Counterbalancing these concerns are voices that praise the property for its practical, tangible amenities and its value proposition for a downtown location. Some residents laud the building's affordability, especially for the downtown market, and note that it welcomes dogs and cats, which is an important factor for many tenants. A large recreation space, a library, a well-equipped laundry room with multiple washers and dryers, and a game room are listed among the appealing features. The presence of heating and air conditioning included at no extra cost is flagged as a real plus, particularly for residents who want predictable costs in a central area. In several cases, residents conclude that while the building may require compromises, it offers a reasonable living situation for seniors who want to remain close to urban amenities.

Within the same narrative arc, other residents describe a more balanced, if not mixed, day-to-day experience. A positive note is struck by a long-term tenant who recently moved into a two-bedroom, two-bath apartment and is thrilled by the layout and the sunsets they can photograph from different rooms, highlighting how each space offers a unique nighttime perspective of the skyline. This reviewer calls out the property manager and maintenance staff for their responsiveness, indicating that when things are properly addressed, the experience can be satisfying. The caveat, however, is that even in such a favorable account, vulnerabilities persist - drug users and homeless individuals attempting to enter the building, and the possibility of confrontations that leave a resident feeling unsafe. There is mention of a specific incident where a known drug user attempted to gain entry, escalated to verbal abuse, and then a frightening elevator encounter, underscoring real-world safety concerns that color daily living in the building.

Another thread in the discourse is a frustration with the level of upkeep and general atmosphere that some perceive as aging or not fully modernized. A recurring complaint is that while the price may be reasonable for the downtown location, the building itself feels dated and lacks meaningful resident services beyond basic housing. Reviewers describe a stifling environment and label the management as lacking warmth or engagement, painting a picture of a "warehouse for seniors" where social amenities and community programs are either absent or not well-promoted. A sense of disconnection between the residents' needs and the offerings (or lack thereof) feeds into the impression that, while a roof over one's head is provided, there is little in the way of meaningful programming or active, supportive management.

Taken together, the collective voice about this property is a tapestry of contrasts. It speaks to a building that can be a solid, well-located home for those who prize practicality, security, and a supportive on-site team - at least in moments when communication is clear and deposits are handled with transparency. It also speaks to a persistent set of grievances that revolve around deposit practices, perceived impoliteness or indifference from management, safety concerns in a city-center setting, and a sense that the building's aging infrastructure and sparse community offerings fall short of what some residents expect from a downtown residence. These intertwined threads create a complex portrait: one where comfort and convenience exist alongside serious operational and safety concerns, depending largely on who you are, what unit you occupy, and which staff member you encounter on any given day.

This particular area of Ann Arbor, Michigan offers a convenient and vibrant community for seniors looking to settle down in a diverse and bustling neighborhood. With a variety of restaurants, cafes, hospitals, places of worship, pharmacies, physicians' offices, parks, and transportation options within close proximity, residents have easy access to essential services and amenities. The presence of reputable healthcare facilities such as Saint Joseph Mercy Health System and the University of Michigan Hospitals ensures that residents have quality medical care nearby. Additionally, the abundance of green spaces like West Park and Nichols Arboretum provides opportunities for outdoor recreation and relaxation. The availability of public transportation at Ann Arbor Station further enhances accessibility for seniors who may not drive or prefer not to use their vehicles. Overall, this area offers a well-rounded lifestyle with an array of resources for senior living.

Restaurants

• Blue Tractor BBQ & Brewery (0.1 miles)
• The Ravens Club (0.1 miles)
• Aventura (0.1 miles)
• Frita Batidos (0.1 miles)
• Grizzly Peak Brewing Co. (0.1 miles)
• Jolly Pumpkin Cafe & Brewery (0.1 miles)
• Ruth's Chris Steak House (0.1 miles)

Cafes

• Sweetwaters Coffee & Tea (0.1 miles)
• Hyperion Coffee Co. (0.1 miles)
• Zingerman's Delicatessen (0.3 miles)
• Panera Bread (0.4 miles)
• Jefferson Market (0.5 miles)
• Drip House Coffee Co. (1.2 miles)
• RoosRoast Coffee (1.9 miles)

Hospitals

• Saint Joseph Mercy Health System (0.3 miles)
• UofM Hospital 7C (0.9 miles)
• University Of Michigan Main Hospital - Dock 5 (1 miles)
• University of Michigan Hospitals (1 miles)
• 6th Floor Rehabilitation Center (1 miles)
• University of Michigan Von Voigtlander Women's Hospital (1 miles)
• Amou (1 miles)

Places of Worship

• St Paul Lutheran Church (0.3 miles)
• Grace Ann Arbor Church (2.5 miles)
• Church of the Good Shepherd (2.5 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (1.9 miles)

Physicians

• See (0.4 miles)
• Osler Building (0.6 miles)
• Gastroenterology Clinic (0.7 miles)
• University of Michigan Kellogg Eye Center (0.7 miles)
• University of Michigan Cardiovascular Center (0.8 miles)
• Nuclear Medicine (0.9 miles)
• Surgical Oncology-Univ Of Mich Medical Center (1 miles)

Parks

• West Park (0.5 miles)
• Belize Park (0.6 miles)
• Allmendinger Park (0.9 miles)
• Nichols Arboretum (1.1 miles)
• Fritz Park (1.1 miles)
• Island Park (1.2 miles)
• South Maple Park (1.9 miles)

Transportation

• Ann Arbor Station (0.5 miles)