Courthouse Square in Ann Arbor, MI

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Pros

• The office staff have been wonderful there.
• The building is being cleaned and fixed up nicely.
• They have wonderful security now.
• It is a lovely two-bedroom apartment.
• It is a quiet building.
• Residents love it.
• The new security company is amazing.
• It is comfortable, affordable, and pet-friendly.
• The community offers a large recreation space, a library, elevators, a well-equipped laundry room, and a game room.
• The apartment offers spacious rooms and beautiful sunset views.
• The property manager and maintenance staff are great.
• Most residents are friendly.
• The price is decent for downtown living.
• The building is clean.

Cons

• The manager refuses to return deposits to the residents’ elderly parents, with no refund after months.
• The management has repeatedly refused to refund $100 to the parents and has not responded.
• Non-residents can enter the building without showing ID, making the property unsafe; the manager is rude and has yelled at residents.
• The property is run like a prison with visitor screening, no activities, and elevators that keep getting stuck; water leaks and damaged tiles.
• The manager Lucretia shows little concern for residents or the environment.
• The environment is stifling and the management is rude, with no meaningful amenities.
• Drug users and homeless individuals attempt to enter behind residents, creating safety concerns.

Review

Courthouse Square is best suited for seniors who want affordable, downtown Ann Arbor living with surprisingly spacious apartments and solid on-site security, and who can tolerate a lean set of resident services and aging infrastructure. This community works for those who value a quiet, relatively secluded home base in the heart of the city, where a 2-bedroom layout and pet tolerance are pluses and where price and location kind of justify the trade-offs. It is not the right fit for families seeking a vibrant activities calendar, a polished, modern campus, or a building culture that treats resident money with meticulous care and transparency. In short, the mix favors independent living with basic conveniences for residents who prioritize location, space, and security over upscale amenities and turnkey management.

The strongest positives center on staff responsiveness, security, and apartment livability. Several reviewers laud office staff and maintenance as genuinely helpful, with recent improvements that make the building feel safer and more orderly. The new security presence, combined with quiet two-bedroom units, contributes to a sense of stability and manageable daily life. Residents highlight large recreation spaces, a library, multiple laundry rooms, and practical conveniences like elevators and a comfortable, if modest, common area. The property does accommodate pets, and the downtown setting offers real practical value for independent seniors who want to remain connected to the city’s amenities while retaining a contained, manageable home environment. These elements create a workable baseline for everyday living when compared with more austere or scattered options in the area.

Yet the set of drawbacks is substantial and cannot be dismissed. The most damaging concerns revolve around financial handling and management behavior, including repeated reports of deposits not being returned and a manager who critics say is unresponsive or obstructive. The erosion of trust here is real: families may find themselves choosing between stress and escalation, including the prospect of pursuing corporate channels to recover funds. Beyond finances, the building environment carries safety and comfort risks: visitors have described lax entry screening, encounters with outsiders, and a perception that the management style is rigid or unfriendly. The building’s physical condition is uneven, elevators have reliability hiccups, water intrusion incidents linger on some floors, and shared washers are criticized for cleanliness and upkeep. Together, these issues frame a residence that can feel controlling, dated, and at times unwelcoming.

Those strengths and weaknesses don’t cancel each other out in practice; they simply tilt the value equation in opposite directions depending on a family’s priorities. On one hand, secure access, solid maintenance responsiveness, and generous apartment layouts provide real-day-to-day practicality and comfort. On the other hand, the absence of meaningful onsite programming, sparse amenities, and a pattern of disputed deposits or perceived management coldness undermine long-term confidence and peace of mind. For a resident who can tolerate occasional system hiccups, appreciates a strong downtown locale, and can navigate or avoid friction with administration, Courthouse Square remains a viable option. For others, the risk-averse, those needing crystal-clear financial practices, or families seeking a more collaborative, resident-driven community, alternatives deserve serious consideration.

In short, Courthouse Square should be evaluated as budget-friendly, downtown independent living with undeniable logistical advantages and notable management-related risks. Potential residents should enter with clear expectations: this is not a full-service community; it is a solid apartment option with limited services and a history of deposit disputes and friction with leadership. Families weighing other paths should compare with properties that offer transparent financial policies, proactive resident programming, stronger safety protocols, and consistently professional management. Before deciding, prospective residents should visit multiple times, speak with current tenants, demand written deposit policies, and verify the status of maintenance, security, and elevator reliability. The right fit will be the option that aligns the downtown lifestyle and apartment value with a management approach and on-site offerings that bolster long-term comfort and trust.