Hillside Terrace Retirement

Pros

• The staff and residents at Hillside Terrace are warm and friendly, creating a welcoming community atmosphere.
• Residents enjoy a good variety of meals and activities, contributing to their overall satisfaction.
• The facility has been a staple in the community for over 50 years, demonstrating resilience and dedication to seniors.
• Hillside Terrace is family-owned and operated, which many appreciate for the personal touch and accountability in care.
• Visitors have noted engaging activities like bingo games that bring joy and laughter to residents.
• The presence of beautiful birds and pets in the community adds comfort and warmth for both residents and their families.
• Many believe that Hillside Terrace is an excellent option for independent living, assisted living, and memory care in Washtenaw County.

Cons

• The management is perceived as rude, unprofessional, and dishonest, with repeated instances of dodging calls and failing to provide requested information.
• The care provided to residents is inadequate, with reports of issues regarding cleanliness and proper attention to medical conditions.
• Residents have expressed dissatisfaction with the level of training among staff, leading to concerns about overall care quality.
• The facility lacks barrier-free access, posing challenges for residents who use wheelchairs.
• There are complaints about the upkeep of the grounds and infrequent cleaning of windows, diminishing the aesthetic appeal of the building.
• Some families felt pressured by emails requesting donations for staff bonuses rather than focusing on resident care.
• During a tour, it was noted that there were few residents engaged in activities, suggesting a lack of community involvement.
• The atmosphere was described as dark and depressing during a visit, leading to concerns about the overall environment for residents.

Review

The selection of a senior living facility is one of the most significant decisions that families can face, especially when it concerns the well-being and happiness of their loved ones. Several reviews paint a complex picture of experiences at various assisted living facilities, ultimately highlighting stark contrasts between different environments and levels of care—particularly regarding Hillside Terrace in Washtenaw County.

Some reviewers shared troubling accounts about their experiences at other facilities, expressing serious concerns over management and care. One individual reported feeling targeted and harassed after raising legitimate concerns about their loved one’s care. The reviewer mentioned instances where staff denied access to the building and employed unprofessional conduct, including dishonesty and intimidation tactics. They pointed out that inadequate staff training led to insufficient enrichment activities for memory care residents. Alarmingly, emails were sent urging residents' families for financial contributions towards Christmas bonuses for staff, suggesting a lack of appropriate funding or management within the facility. Such incidents made it clear that this particular establishment was not conducive to providing the compassionate care that families expect for their loved ones.

In stark contrast to those negative experiences are sentiments expressed regarding Hillside Terrace. Many reviews praised Hillside as a welcoming community with kind staff who genuinely show affection for residents. With decades of experience under its belt—the facility has been part of the community for over 50 years—Hillside embodies resilience in caring for seniors. Reviewers noted that unlike corporate-run senior living facilities, Hillside's family-owned model promotes accountability among management and staff alike; visitors often remark on how accessible and present leadership is on-site. Despite some structural limitations, such as inadequate barrier-free features compared to newer buildings, visitors appreciated the warmth exuded by both staff and fellow residents.

The overall atmosphere at Hillside Terrace appears markedly positive when comparing personal observations during tours or visits. One reviewer described participating in a bingo game with residents that transformed a mundane activity into an engaging experience filled with laughter—a testament to the community spirit fostered within these walls. Furthermore, aspects like the presence of pets provided comfort to many residents while enhancing the nurturing environment cultivated by dedicated caregivers.

Nevertheless, not all experiences related to Hillside have been flawless. Some individuals expressed disappointment regarding communication issues they faced with administration; certain family members felt ignored until significant delays occurred before receiving answers from management about billing inquiries or care-related questions. This disappointment was echoed by frustrations linked to specific medical conditions requiring sensitive attention—such as an incident involving improper footwear being placed on a resident with severe foot ulcers.

When considering moving seniors into assisted living situations, reviewers acknowledged challenges posed by some physical barriers within specific facilities—including dark hallways or limited accessibility—which could detract from potential enjoyment for current residents needing wheelchairs or walkers. This underscores an essential consideration: while some establishments may boast favorable staffing ratios or appealing activities, factors like architecture may severely impact residents' day-to-day lives.

Overall, it's apparent from these reviews that choosing an appropriate assisted living setting requires careful evaluation based on firsthand insights rather than relying solely on promotional materials or surface-level impressions. Families are urged to prioritize deeply investigating each option available before making life-altering decisions concerning their loved ones—while also advocating consistently for adequate care standards wherever they reside in order to ensure quality service delivery throughout their stay in any given facility.

This part of Ann Arbor, Michigan offers a convenient and diverse range of amenities for seniors considering the area for living. With several dining options nearby, including HOMES Brewery, Zingerman's Roadhouse, and Knight's Steak House, residents have access to a variety of cuisine choices. Additionally, there are multiple pharmacies in close proximity such as Walgreens and CVS Pharmacy, ensuring easy access to medication and healthcare needs. The area also boasts several parks like South Maple Park and Allmendinger Park, providing opportunities for outdoor recreation and relaxation. For medical care, there are reputable physicians and hospitals nearby like Saint Joseph Mercy Health System and University of Michigan Hospitals. Overall, this part of Ann Arbor is well-equipped to meet the needs of seniors looking for a vibrant community with essential services within reach.

Restaurants

• HOMES Brewery (0.3 miles)
• McDonald's (0.4 miles)
• Taco Bell (0.4 miles)
• Zingerman's Roadhouse (0.4 miles)
• Knight's Steak House (0.5 miles)
• Little Caesars Pizza (0.7 miles)
• Blank Slate Creamery (1.1 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.5 miles)
• Rite Aid (0.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)

Parks

• South Maple Park (0.8 miles)
• Fritz Park (0.8 miles)
• Burr Oak Park (0.9 miles)
• West Park (0.9 miles)
• Belize Park (1.1 miles)
• Allmendinger Park (1.2 miles)
• Saginaw Forest (1.7 miles)

Physicians

• Iha (0.8 miles)
• Paul William Turke (0.9 miles)
• Liberty Pediatrics (1.1 miles)
• See (1.6 miles)
• Osler Building (1.8 miles)
• University of Michigan Kellogg Eye Center (1.9 miles)
• Gastroenterology Clinic (1.9 miles)

Cafes

• Jefferson Market (0.9 miles)
• Hyperion Coffee Co. (1.2 miles)
• Sweetwaters Coffee & Tea (1.2 miles)
• Zingerman's Delicatessen (1.4 miles)
• Drip House Coffee Co. (1.5 miles)
• Homes Campus (1.6 miles)
• Panera Bread (1.7 miles)

Places of Worship

• St Paul Lutheran Church (1 miles)
• Grace Ann Arbor Church (3 miles)

Hospitals

• Saint Joseph Mercy Health System (1.5 miles)
• UofM Hospital 7C (2.2 miles)
• University Of Michigan Main Hospital - Dock 5 (2.2 miles)
• University of Michigan Hospitals (2.2 miles)
• 6th Floor Rehabilitation Center (2.2 miles)
• University of Michigan Von Voigtlander Women's Hospital (2.3 miles)
• Amou (2.3 miles)

Transportation

• Ann Arbor Station (1.6 miles)