Glacier Hills, a CCRC

Pros

• Many residents at Glacier Hills expressed happiness and satisfaction with their living experience, making friends and enjoying the community atmosphere.
• The facility is noted for its cleanliness, with positive remarks about both the resident rooms and public areas.
• Several visitors highlighted the friendly staff who genuinely seem to care about the residents' well-being.
• Residents have access to a variety of activities, amenities, and programs that contribute to an engaging lifestyle.
• Multiple reviewers mentioned that the food served in the dining room was enjoyable and frequently smelled good.
• Overall, families expressed gratitude for their loved ones being in a place like Glacier Hills and felt reassured by others’ positive feedback.

Cons

• The dining options at Glacier Hills are limited, with a lack of simple alternatives that cater to residents' preferences, leading to dissatisfaction among some residents.
• Housekeeping in individual rooms is reported to be poor, raising concerns about cleanliness and hygiene.
• The facility has been described as understaffed, particularly during meal times, which affects the quality of care for residents who need assistance.
• There are complaints regarding unresponsive management, with emails and requests for appointments going unanswered.
• Residents feel that the community has declined significantly in quality and safety since Trinity Health took over, resulting in a staff turnover that impacts the overall care experience.
• Some families have expressed frustration over the lack of effective communication about their loved ones' care needs and concerns.
• There is a perception that Glacier Hills resembles more of an institutional setting rather than a welcoming home environment.
• Experiences involving inadequate food service and attention to individual dietary needs have led to a lack of trust in the staff's ability to provide appropriate care for residents with specific challenges like dementia.

Review

Glacier Hills in Ann Arbor, Michigan, has been the subject of varied reviews from families and residents alike, presenting a complex picture of life within its walls. While some praise the community for its cleanliness and friendly atmosphere, others express concern about the quality of care and overall management since being taken over by Trinity Health. Reviews highlight both the positive experiences and significant issues faced by residents, particularly those seeking assistance beyond independent living.

Many reviewers commend Glacier Hills for its clean facilities and welcoming ambiance. Residents appreciate the chance to connect with others in a social environment filled with various activities. The availability of amenities such as gyms, activity areas, and organized field trips adds to the vibrant community spirit that many find appealing. A few residents have voiced satisfaction with the food quality, noting that meals often smell appetizing and offer decent choices. Additionally, several individuals have reported positive interactions with staff members who they describe as helpful and kind.

However, there are notable criticisms that detract from an otherwise favorable impression. One recurring issue is dining options available to residents. Some family members have pointed out that menus lack variety and sometimes fail to include basic foods their loved ones would enjoy—suggesting an urgent need for a more flexible a la carte menu option. Others highlighted problematic meal times where staffing shortages led to inadequate assistance during meals for those requiring help eating. This situation fosters frustration among families who feel their relatives are not receiving appropriate attention during communal meals.

Critiques surrounding staffing levels are prominent across several accounts as well. Families describe feeling disillusioned by evident understaffing at Glacier Hills—especially in caregiving positions—and note a perceived decline in service quality post-Trinity Health's acquisition of the facility. These individuals express concerns about high turnover rates among staff members, leading them to question whether adequate training is provided for those remaining to carry out essential roles effectively.

Moreover, reports indicate issues relating to resident care beyond dining experiences. A distressing account detailed an elderly resident who experienced a severe fall but received no timely assistance—a troubling reflection on emergency response protocols within independent living settings at Glacier Hills. Families have remarked on challenges when attempting to secure support services or communicate with management regarding their loved ones’ needs, citing unreturned emails or long wait times to schedule necessary appointments.

In contrast to these negative sentiments stands a faction of residents who maintain that their time at Glacier Hills has been largely positive—highlighting friendships formed within the community and enjoyable social programming despite some logistical hurdles in operations or staffing issues observed during visits. Nevertheless, potential new residents are advised to approach Glacier Hills cautiously; prospective families may want to seek firsthand feedback from current long-term residents before making decisions about this facility as they navigate options for themselves or their loved ones.

The overarching consensus remains mixed: while there are commendable aspects regarding community engagement and pleasant surroundings at Glacier Hills, serious deficiencies in service quality related to staff shortages and inadequate communication persistently raise troubling questions about whether standards can be sufficiently maintained under current management structures amid ongoing changes brought on by corporate oversight from Trinity Health.

This part of Ann Arbor, Michigan offers a mix of convenient amenities and recreational opportunities suitable for senior living. With several parks nearby such as Gallup Park and Furstenberg Nature Area, residents can enjoy nature walks and outdoor activities. There are also pharmacies and medical centers in close proximity, including Partners In Internal Medicine and VA Ann Arbor Healthcare System, providing easy access to healthcare services. Restaurants like Chili's Grill & Bar and cafes like Starbucks offer dining options within a few miles, while places of worship such as St Lukes Lutheran Church cater to spiritual needs. Transportation is accessible with Ann Arbor Station nearby for those needing to travel further. Additionally, cultural entertainment can be found at theaters like Ann Arbor 20 + Imax. Overall, this area provides a balanced lifestyle for seniors looking to reside in a vibrant community with essential services within reach.

Parks

• Gallup Park (1.2 miles)
• Gallup Canoe Livery (1.2 miles)
• Furstenberg Nature Area (1.4 miles)
• Thurston Nature Center (1.6 miles)
• Bromley Park (1.8 miles)
• Nichols Arboretum (2.3 miles)
• Island Park (2.4 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (2.2 miles)
• Clark Professional Pharmacy (2.4 miles)
• Ann Arbor Pharmacy (2.6 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)

Physicians

• Partners In Internal Medicine (1.4 miles)
• IHA After Hours Care (1.4 miles)
• East Ann Arbor Health and Geriatrics Center (1.4 miles)
• VA Ann Arbor Dermatology and Sleep Services (1.6 miles)
• University Of Michigan Medsport (1.8 miles)
• Michigan Sportsmedicine and Orthopedic Center (2.3 miles)
• Michigan Heart - Tanmay V Swadia MD (2.3 miles)

Hospitals

• VA Ann Arbor Healthcare System (1.7 miles)
• St Joseph Mercy Hospital (2.2 miles)
• University of Michigan - Transplant Center (2.3 miles)
• C.S. Mott Children's Hospital (2.3 miles)
• Amou (2.4 miles)
• Ped Cardiology Cs Mott (2.4 miles)
• University of Michigan Von Voigtlander Women's Hospital (2.4 miles)

Restaurants

• Chili's Grill & Bar (2.2 miles)
• Olga's Kitchen (2.3 miles)
• Gandy Dancer (3 miles)
• Dominick's (3.1 miles)
• Ashley's (3.1 miles)
• Taco Bell (3.1 miles)
• New York Pizza Depot (3.1 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (2.3 miles)
• Panera Bread (3 miles)
• Zingerman's Delicatessen (3.2 miles)
• Sweetwaters Coffee & Tea (3.5 miles)
• Hyperion Coffee Co. (3.5 miles)
• RoosRoast Coffee (3.5 miles)

Places of Worship

• St Lukes Lutheran Church (2.4 miles)
• Church of the Good Shepherd (2.9 miles)
• St Paul Lutheran Church (3.7 miles)
• Grace Ann Arbor Church (3.9 miles)

Transportation

• Ann Arbor Station (3.1 miles)

Theaters

• Ann Arbor 20 + Imax (4.2 miles)