Visiting Angels

Pros

• They provide competent personal care, meals, comfort and companionship to their mother.
• The caregivers are well trained and understand the fragile mental and physical limitations of an elderly person.
• They cater to the specific needs of their mother, giving the family peace of mind that excellent care will be provided in their absence.
• Greg, Kelly and the Worcester office staff are always accessible and responsive to questions or needs.
• The reviewers would recommend Visiting Angels of Worcester to anyone in need of home care.
• Gregg's professionalism and sincerity made a strong positive impression during the initial meeting.
• Gina catered to her dad's every need, including meals, personal care and timely medication administration.
• Gina became the anchor for the family during their dad's passing and helped keep them grounded.
• The dad grew to love Gina because of her dedication, thoroughness and compassion.
• Barbara was wonderful to work with, following the care plan and meeting all needs with kindness and patience.
• The team matched the parents with a compassionate, patient live-in caregiver who handled housework, meals, showering, laundry and appointments.
• The company is described as angels that came to visit, with ongoing kindness and support.

Cons

• P treated them like absolute trash.
• P was described as a terrible, very lazy caretaker.
• P basically trained their father to pee in a plastic container in his recliner (and didn't empty it right away).
• P kept the container on the TV tray where she laid his sandwich every day.
• P never walked him to get better or stronger; she kept him in a wheelchair or recliner all day and did not cook (claiming she couldn't cook or boil water); barely bathed them; left trash with incontinence products in the room and it smelled the house badly.
• P would leave their parents for hours at a time and used THEIR car for her personal affairs.
• P would never take him to a doctor appointment alone; one of the family members had to accompany her.
• The family reported concerns to Gregg & Kelly with no improvement, and in fact felt things got worse.
• The mom lived in fear with someone who treated them so horribly; she was afraid of P.
• Having Visiting Angels for 9 months was 8.5 months too long.
• Do your homework if you can.

Review

The Worcester Visiting Angels team has earned a steadfast chorus of gratitude from families who have relied on them to care for elderly loved ones at home. Across several months and years, the consistent thread is a deep commitment to personal care, nutrition, comfort, and companionship, all delivered with professionalism and a clear understanding of the fragile realities that come with aging. Reviewers repeatedly describe caregivers who not only perform tasks but also create a sense of safety and normalcy for both the seniors and their families. The Worcester office, led by Gregg and Kelly, is repeatedly praised for being accessible, responsive, and thoughtful, helping families navigate the emotional and logistical challenges of in-home care.

A recurring highlight is the initial meetings and the careful matching process. Gregg's approach feels personal and thorough, taking the time to discuss needs, goals, and the nuances of each situation. One reviewer specifically recalls meeting Gregg and a caregiver named Gina who had just lost a long-time partner, and who brought warmth, attentiveness, and a strong sense of dedication to her work. Gina's care extended beyond basic tasks: she watched favorite TV shows with Dad, prepared meals aligned with his dietary requirements, and ensured medications were administered on schedule. This combination of practical support and compassionate presence allowed family members to visit with genuine attention on their loved one rather than on logistics or caregiving duties.

Several narratives emphasize the emotional and relational payoff of this care. Gina's presence reportedly helped lift a bereaved family's spirits by engaging Dad in meaningful activities, sharing stories, playing familiar music, and providing outings and companionship. The caregiver became more than someone who tended to needs; she became an anchor during a challenging time, helping preserve Dad's dignity and privacy in situations that could otherwise have been embarrassing for family members to witness. The bond formed with Gina extended beyond care hours - family members continued to stay in touch, underscoring how deeply embedded the caregiver became in their lives.

Communication and continuity are repeatedly called out as well. For families living out of state, the Worcester team's ability to maintain open lines of communication is presented as a lifeline. One reviewer notes that Gregg and his staff took on the heavy lifting of cooking, cleaning, showering, and medication reminders, creating space for the children to spend meaningful time with their father without being consumed by daily caregiving chores. This relief from constant logistical concerns is described as transformative, allowing families to preserve meaningful moments and relationships during a difficult period. Even as care needs evolved, the team demonstrated flexibility and reliability, with caregivers stepping in and covering shifts when required to ensure 24/7 support as situations changed.

The roster of caregivers who earned praise reads like a hall of fame for compassionate in-home care. Barbara, one reviewer's dad's caregiver, stood out for her gentle demeanor and patience with someone who faced confusion. Barbara's routine included physical assistance, dressing, meals, and encouraging gentle exercise, all while maintaining a calm, respectful presence that helped the senior feel safe and valued. When Barbara was away, qualified substitutes stepped in, and families note that the transition was handled with care and professionalism, reinforcing the sense that the agency prioritizes continuity and respect.

Several testimonials describe how these relationships extend into broader end-of-life support and hospice integration. A reviewer notes that a live-in caregiver and the Visiting Angels team worked smoothly with hospice staff, maintaining clear communication and alignment on goals. The Worcester team's consistent responsiveness during a hospice journey - coordinating with nurses and aides, adjusting care plans as needs changed, and supporting the family's emotional load - emerges as a recurring strength. The overarching sentiment is that the care team does more than meet basic needs; they partner with families to honor the person's preferences and dignity during an especially trying phase of life.

Not all reviews are uniformly glowing, which underscores the complexity and high stakes of in-home elder care. One detailed account recounts a starkly negative experience with a caregiver identified as "P." The reviewer describes significant neglect and troubling behavior, including poor hygiene practices, failure to meet basic needs, and even unsafe management of a caregiver's duties. The family reports that concerns were raised with Gregg and Kelly multiple times with little improvement, and eventually made the difficult decision to move their parents to an assisted living facility. The account is sharp and painful - mentioning that a family member contracted Covid and that the mother's fear and mistreatment persisted under that caregiver's watch. After the shift to new care, the father reportedly thrived with a different caregiver who offered respect and dignity. This negative episode highlights the importance of careful monitoring, ongoing coaching, and ensuring the right fit, while also illustrating the profound impact high-quality, compassionate care can have on a family's sense of safety and peace of mind.

Taken together, these testimonials paint a picture of Visiting Angels Worcester as a company capable of delivering compassionate, professional, and highly personalized home care when aligned with caregivers who match the family's needs and values. The strongest endorsements come from families who experienced relief from the burden of caregiving, trusted the team to coordinate with medical and hospice professionals, and built lasting, affectionate bonds with caregivers who felt like members of the family. The Worcester office's leadership - exemplified by Gregg and Kelly - and the breadth of caregivers they mobilize - from Gina to Barbara and beyond - form the backbone of a service that many families describe as a genuine lifeline during some of life's most challenging moments. While one reviewer cautions that not every match will be perfect and that ongoing vigilance is essential, the prevailing narrative is one of deep appreciation, reliable support, and the reassuring presence of "angels" who visit when care is needed most.

Located in Worcester, Massachusetts, this area offers a variety of amenities and services that may be appealing to seniors looking for a convenient and vibrant neighborhood. With multiple physicians, pharmacies, and hospitals within close proximity, residents have easy access to healthcare options. Places of worship are also nearby for those seeking spiritual fulfillment. Additionally, the abundance of parks provides opportunities for outdoor recreation and relaxation. Various cafes and restaurants offer plenty of dining options close by, while transportation options such as the Webster Square Station make it easy for seniors to get around the city. Overall, this part of Worcester provides a well-rounded community with essential conveniences for seniors looking to settle in a welcoming environment.

Physicians

• Advanced Dermatology (0 miles)
• John Giordano, DMD (0 miles)
• Haelen medical Dr Zamansky (0.1 miles)
• Eyes on Worcester (0.1 miles)
• Psychiatry & Counseling Associates (0.5 miles)
• Courtland Yard Pediatrics (0.6 miles)
• Family Health Center of Worcester (0.7 miles)

Places of Worship

• St Spyridon Cathedral Special Events Committee (0.2 miles)
• St Andrew the Apostle Mission (1.1 miles)
• Our Lady of The Rosary Rectory & Main Number (3.4 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Orachrom (2.4 miles)
• AbbVie Bioresearch Center (2.6 miles)

Parks

• Elm Park (0.4 miles)
• Beaver Brook Park (0.4 miles)
• Green Hill Park (2.1 miles)
• Hadwen Park (2.3 miles)
• Lake Park (3.2 miles)

Cafes

• NU Cafe (0.4 miles)
• Fuel America (1 miles)
• Fuel America (1.2 miles)
• Starbucks (1.2 miles)
• Bean Counter (1.3 miles)
• In House Coffee (1.8 miles)
• Panera Bread (2 miles)

Restaurants

• Nancy Chang (0.6 miles)
• The Boynton (0.7 miles)
• Coney Island Lunch (0.9 miles)
• Armsby Abbey (0.9 miles)
• 110 Grill (1 miles)
• Union Station (1.2 miles)
• McDonald's (1.3 miles)

Hospitals

• St Vincent Hospital (1.1 miles)
• Saint Vincent Hospital (1.1 miles)
• Nahtm (1.5 miles)
• UMass Interventional Radiology (1.5 miles)
• Worcester Recovery Center And Hospital (2.7 miles)
• UMass ACC (2.9 miles)
• U Mass Hospital (3.2 miles)

Transportation

• Webster Square Station (1.6 miles)