Visiting Angels in Worcester, MA

Pros

• The caregivers are well trained and understand the fragile mental and physical limitations of an elderly person.
• They cater to the specific needs of elderly clients and provide peace of mind that excellent care will be given in their absence.
• Gregg, Kelly, and the Visiting Angels Worcester team are always accessible and responsive to questions or needs.
• They would recommend Visiting Angels of Worcester to anyone in need of home care.
• Gregg is professional and sincere, and the team consistently demonstrates care and compassion.
• Gina is dedicated, thorough, and compassionate, attending to all of her client's needs, including meals, personal care, and timely medication administration.
• Gina became an anchor for the family and is deeply appreciated for her dedication.
• Visiting Angels provides guidance and support through stressful times, taking over cooking, cleaning, and daily tasks to lift the burden from families.
• Barbara is gentle, kind, and patient, following care plans and helping with daily activities with respect.

Cons

• The reviewer states that Visiting Angels cares more about collecting money than caregiving, and that they terminated the services.
• Caregivers are described as complacent, lazy, careless, and sometimes downright nasty.
• One caregiver was dreadful, rarely spent time with the parents, and allegedly taught the father to urinate in a plastic receptacle.
• A caregiver allegedly used the parents’ credit card to buy fast food, took their car for personal use, and left them alone for hours.
• The home is reported to have been kept in poor condition, with full trash cans, dirty incontinence products, and neglect of bathing or laundry.
• A caregiver allegedly yelled at the mother, causing fear, with the incident captured on a nanny cam.
• The family claims $125,000 was taken from the parents, and notes that no condolences were offered after the mother’s death.
• Several caregivers were described as awful, with only one being competent.

Review

This Worcester Visiting Angels operation is best suited for families that want highly flexible, in-home senior care that can scale from a few hours weekly to around-the-clock support, including live-in arrangements and hospice-compatible care. It is particularly well-matched for families aiming to keep a loved one at home while maintaining regular communication with a local office, and for those who need help with personal care, meals, and companionship without relocating to an assisted living facility. The consistently strong testimonials point to a team that helps families regain peace of mind when loved ones are navigating cognitive or physical limitations, medical appointments, and daily routines.

However, potential clients should consider alternatives if guaranteed consistency and flawless caregiver performance are non-negotiable. Some reviews recount serious lapses in care, with families alleging neglectful or inappropriate behavior by individual aides, poor supervision, and even financial or ethical concerns. While these accounts are not universal, they signal real risk for those who cannot tolerate gaps in accountability or who require unwavering reliability. For families facing complex needs, or those uneasy about managing caregiver performance across shifts, an evaluation of other home-care providers or a move to an assisted living setting may be prudent.

When the program works as intended, the key advantages are meaningful and substantial. The Worcester team is repeatedly praised for professional, compassionate staff led by responsive managers, and for the ability to match families with caregivers who understand fragile old-age needs. Caregivers are described as patient, attentive, and capable of handling medication reminders, meal prep, transportation to appointments, and housework. The office’s accessibility, Greg and Kelly being readily available, and the ongoing communication with out-of-state relatives are recurrent themes that help families feel connected and confident about the care plan.

Those strengths do not erase the more sobering notes in the feedback, however. A subset of families reports episodes of misaligned care or subpar performance, including caregivers who failed to provide basic duties, poor housekeeping, and inadequate interaction with the loved one. In the most troubling instances, families describe substantial dissatisfaction that culminated in moving the loved one to an assisted living facility or terminating services. These extreme cases underscore the importance of rigorous caregiver screening, ongoing supervision, and clear escalation paths to the office when concerns arise.

Practical success hinges on proactive planning and disciplined oversight. Prospective clients should demand a thorough, written care plan, and insist on meeting several candidate caregivers to find the strongest personal fit. Establish a cadence of updates, daily or weekly, especially when a loved one has dementia or is transitioning between care levels. Build in backup coverage, and confirm how caregiver substitutions are managed to prevent gaps. If privacy or monitoring tools are contemplated, approach with transparent consent and clear guidelines to protect dignity while ensuring safety. The aim is to leverage the strong match-and-communication framework that many families praise while minimizing the vulnerabilities cited in less favorable reviews.

In the end, Visiting Angels Worcester offers a capable, responsive path to aging-in-place that works best for families who prioritize flexible scheduling, clear leadership, and steady caregiver matching. It is a solid option for those comfortable with intensive coordination and ongoing oversight, and for whom the benefits of keeping a loved one at home outweigh the risks of staff variability. For anyone whose tolerance for caregiver turnover, uneven performance, or billing concerns is limited, exploring other reputable home-care providers or considering an assisted living alternative will be a prudent step. A candid initial meeting, thorough references, and a concrete backup plan will determine whether this agency becomes a trusted partner or a cautionary tale worth avoiding.

Located in Worcester, Massachusetts, this area offers a variety of amenities and services that may be appealing to seniors looking for a convenient and vibrant neighborhood. With multiple physicians, pharmacies, and hospitals within close proximity, residents have easy access to healthcare options. Places of worship are also nearby for those seeking spiritual fulfillment. Additionally, the abundance of parks provides opportunities for outdoor recreation and relaxation. Various cafes and restaurants offer plenty of dining options close by, while transportation options such as the Webster Square Station make it easy for seniors to get around the city. Overall, this part of Worcester provides a well-rounded community with essential conveniences for seniors looking to settle in a welcoming environment.

Physicians

• Advanced Dermatology (0 miles)
• John Giordano, DMD (0 miles)
• Haelen medical Dr Zamansky (0.1 miles)
• Eyes on Worcester (0.1 miles)
• Psychiatry & Counseling Associates (0.5 miles)
• Courtland Yard Pediatrics (0.6 miles)
• Family Health Center of Worcester (0.7 miles)

Places of Worship

• St Spyridon Cathedral Special Events Committee (0.2 miles)
• St Andrew the Apostle Mission (1.1 miles)
• Our Lady of The Rosary Rectory & Main Number (3.4 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Orachrom (2.4 miles)
• AbbVie Bioresearch Center (2.6 miles)

Parks

• Elm Park (0.4 miles)
• Beaver Brook Park (0.4 miles)
• Green Hill Park (2.1 miles)
• Hadwen Park (2.3 miles)
• Lake Park (3.2 miles)

Cafes

• NU Cafe (0.4 miles)
• Fuel America (1 miles)
• Fuel America (1.2 miles)
• Starbucks (1.2 miles)
• Bean Counter (1.3 miles)
• In House Coffee (1.8 miles)
• Panera Bread (2 miles)

Restaurants

• Nancy Chang (0.6 miles)
• The Boynton (0.7 miles)
• Coney Island Lunch (0.9 miles)
• Armsby Abbey (0.9 miles)
• 110 Grill (1 miles)
• Union Station (1.2 miles)
• McDonald's (1.3 miles)

Hospitals

• St Vincent Hospital (1.1 miles)
• Saint Vincent Hospital (1.1 miles)
• Nahtm (1.5 miles)
• UMass Interventional Radiology (1.5 miles)
• Worcester Recovery Center And Hospital (2.7 miles)
• UMass ACC (2.9 miles)
• U Mass Hospital (3.2 miles)

Transportation

• Webster Square Station (1.6 miles)