The Lillie Mansion at Lutheran

Pros

• The management was appreciative and responsive to the reviewer's concerns, finding quick solutions.
• The meals were tailored to individual diets and followed accordingly.
• The physical therapists and occupational therapists were skilled and adhered to schedules.
• Staff from the management checked on residents individually to ensure their comfort and needs were met.
• Hospice care provided to the reviewer's mother-in-law was top notch.

Cons

• The pharmacy is irresponsible and often fails to deliver medication on time.
• The center is understaffed, especially on weekends, leading to delayed assistance for patients.
• Hot water is not readily available at night, causing inconvenience and potential danger for cancer patients.
• The hygiene in the facility needs improvement, as bed pans are not properly cleaned after use.
• Noise pollution and lack of privacy due to shared rooms cause discomfort and sleep disturbance for patients.

Review

A Detailed Look at a Rehabilitation Center's Strengths and Weaknesses

In recent reviews posted on May 20th and May 21st, an individual shared their observations and experiences while accompanying their mother in a rehabilitation center. This insightful feedback sheds light on the strengths and weaknesses found within the facility. The management's prompt response and dedication to addressing concerns demonstrate their commitment to providing quality care.

Strengths: One notable strength of the center is the kindness and understanding displayed by all staff members, except for one isolated incident that was appropriately handled. Additionally, the meals provided are tailored to meet individual dietary needs, ensuring patients receive suitable nutrition. The physical therapists and occupational therapists showcase their expertise while adhering strictly to scheduled appointment times. Furthermore, a member of the management team regularly checks in with residents individually, ensuring their comfort and satisfaction.

Weaknesses: However, there are several areas that require improvement within the facility. One significant issue pertains to medication management, specifically in relation to chemotherapy and hormone pills required by a patient undergoing cancer treatment. The pharmacy seems to lack responsibility when it comes to following medication schedules accurately. Manual charting remains prevalent despite the availability of modern electronic systems. Consistent reminders from concerned family members are necessary for timely delivery of medications. Furthermore, painkiller administration lacks a defined schedule or clear protocols, leading to uncertainty regarding proper dosage.

The inadequacy of staffing on weekends is another weakness pointed out by the reviewer. The limited number of assistants available during these times sometimes delays assistance for patients who urgently require help or attention. It is important for centers such as this one to recognize that patient needs do not decrease over weekends and ensure adequate staffing accordingly.

Hygiene practices also need attention within the facility. For instance, when emptying bedpans for certain patients, washing them in sinks without proper disinfection occurs frequently. Maintaining maximum hygiene standards necessitates implementing appropriate protocols or dedicated areas for cleaning bedpans to prevent cross-contamination.

Moreover, noise levels and privacy concerns present challenges in shared rooms. The reviewer highlights the difficulties faced when roommates have different sleep patterns or when one requires louder volume due to hearing impairment. Establishing a more effective partition between beds, such as wooden walls instead of mere curtains, could alleviate such disturbances and enhance overall quality of rest for patients.

While this rehabilitation center demonstrates several strengths regarding staff attitudes, individualized dietary plans, therapy sessions, and management involvement, there are certain areas requiring improvement. Medication management, weekend staffing levels, hygiene practices, noise control, and privacy concerns have been identified as weak points in need of immediate attention. Acknowledging these issues will enable the center to provide enhanced care and comfort for its residents while addressing their specific needs effectively.

Located in Worcester, Massachusetts, this area offers a variety of amenities that cater to senior living. With several restaurants within walking distance such as Armsby Abbey and The Boynton, seniors can enjoy delicious meals without venturing far from home. Additionally, there are numerous healthcare options nearby including Worcester Eye Consultants and St. Vincent Hospital for any medical needs. For those looking to relax and unwind, parks like Elm Park and Green Hill Park provide peaceful outdoor spaces for leisurely strolls or picnics. Pharmacies such as Walgreens and CVS Pharmacy are conveniently located for easy access to medications. Overall, this part of Worcester offers a mix of dining options, healthcare facilities, recreational areas, and essential services making it a desirable location for seniors looking to settle down in a vibrant community.

Restaurants

• Armsby Abbey (0.1 miles)
• The Boynton (0.3 miles)
• 110 Grill (0.5 miles)
• Union Station (0.7 miles)
• The Pint (0.7 miles)
• M B Lounge (0.8 miles)
• Coney Island Lunch (0.8 miles)

Physicians

• Worcester Eye Consultants (0.1 miles)
• Psychiatry & Counseling Associates (0.4 miles)
• Saint Vincent Medical Group: Thoracic Surgery (0.4 miles)
• Women's Health of Central Massachusetts (0.4 miles)
• Bentkover Facial Plastic Surgery (0.4 miles)
• U Mass Memorial Medical Group (0.5 miles)
• New England Regional Headache Center (0.5 miles)

Hospitals

• St Vincent Hospital (0.4 miles)
• Saint Vincent Hospital (0.4 miles)
• Nahtm (0.6 miles)
• UMass Interventional Radiology (0.6 miles)
• Worcester Recovery Center And Hospital (1.8 miles)
• UMass ACC (2 miles)
• U Mass Hospital (2.3 miles)

Cafes

• Starbucks (0.4 miles)
• Fuel America (0.5 miles)
• Fuel America (0.5 miles)
• Bean Counter (0.9 miles)
• In House Coffee (1 miles)
• Redemption Rock Brewing (1.2 miles)
• NU Cafe (1.3 miles)

Places of Worship

• St Spyridon Cathedral Special Events Committee (0.7 miles)
• St Andrew the Apostle Mission (1.9 miles)
• Our Lady of The Rosary Rectory & Main Number (2.9 miles)

Parks

• Elm Park (0.7 miles)
• Green Hill Park (1.2 miles)
• Beaver Brook Park (1.3 miles)
• Lake Park (2.5 miles)
• Hadwen Park (3.1 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.2 miles)
• AbbVie Bioresearch Center (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Gaia Biotech (1.9 miles)
• CVS Pharmacy (2.1 miles)

Transportation

• Webster Square Station (2.4 miles)