Elderwood Home Care

Pros

• Therese Delongchamp is kind, caring, and a wealth of information.
• She goes above and beyond to ensure her clients' loved ones' needs are met.
• Elderwood Home Care is comprehensive and credible, with an outstanding staff.
• Therese Delongchamp is amazing and instrumental in securing help for elderly parents.
• She is experienced, passionate, and a great resource for elder care needs.
• Therese is compassionate, professional, and goes the extra mile for clients.
• She is enthusiastic, personable, and dedicated to helping others.

Cons

• A reviewer described the intake staffer as rude and unhelpful.
• They stated the staffer immediately refused assistance and directed them to another place.
• They concluded that if intake customer service is this bad, they wouldn't trust the agency to provide home health care for a loved one.

Review

The collection of testimonials about Elderwood Home Care and Therese Delongchamp paints a picture of a company that can deliver exceptional support for families navigating elder care, even as it acknowledges that not every interaction may meet that high standard. One reviewer recounts a troubling encounter during an intake call, where the person claiming to be the manager was curt and unhelpful. Within moments, the caller says, "no we can't help you," followed by a directive to call elsewhere. That experience left the impression that, at least for some staff, customer service and intake procedures can undermine trust in the agency's ability to provide home health care for a loved one.

In contrast, the bulk of the reviews centers on Therese Delongchamp, who is repeatedly described as the cornerstone of the agency's value for families. Several reviewers emphasize her kindness and genuine care, noting that she is not only personable but deeply invested in understanding and addressing each family's unique situation. When people discuss elder care for a parent who wishes to stay at home, Therese is consistently recommended as the person to speak with. One testimonial even suggests that she is the only contact you should pursue, underscoring the confidence many feel in her ability to guide families through sensitive decisions with compassion and expertise.

Beyond the personal touch, there is praise for the agency as a whole. Reviewers characterize Elderwood Home Care as comprehensive and credible, with a staff that stands out for its dedication. Phrases like "comprehensive and credible home care agency" and "the staff here - you guys rock" convey a sense that the team offers robust support, not merely basic services. The positive sentiment about the staff reinforces Therese's reputation as a knowledgeable, reliable resource who can connect families with the right level of care and services.

Therese's impact is repeatedly described as going "above and beyond." Several reviewers recount how she went the extra mile to ensure that their loved ones' needs were understood and met. One person notes that Therese, rather than seeking financial gain, was motivated by helping families who needed guidance, even when the situation involved distance - "my parents live out by Boston and I needed advise and help." Another reviewer highlights how Therese took the time to listen, explain options, and aid in navigating the delicate dynamics of aging, which can often feel overwhelming to families already facing tough decisions.

Multiple testimonials highlight Therese's extensive knowledge and experience. One reviewer claims she "knows her business better than anyone else" they have encountered in the field and describes her as a "wealth of knowledge." The idea that she will find an answer if she doesn't have one right away is repeated in the praise, reinforcing the image of a professional who not only understands the landscape of elder care but can also translate it into practical, actionable guidance for families. The warmth and professionalism she brings are repeatedly paired with practical, commonsense advice that helps families feel more confident about caregiving choices.

Enthusiasm for Therese's approach is not limited to her technical know-how. Several testimonials emphasize her enthusiasm, personable nature, and genuine passion for helping others. Reviewers speak to her ability to communicate with empathy and optimism, qualities they associate with a career dedicated to improving the lives of seniors and their families. The broader message is clear: there is a growing and ongoing need for dependable, compassionate home care, and Therese is presented as a leading advocate and strategist within that field.

Families describe Therese as someone who reduces worry and anxiety during a difficult time. One reviewer credits her with teaching practical tips that made caregiving at home more manageable for their in-laws, while another notes that Therese's guidance helped ease the transition to the next stage in their parents' lives. These observations underscore a recurring theme: Therese not only arranges services but also supports families emotionally and practically, helping them feel first heard, then equipped to act.

Taken together, the reviews present a complex but predominantly uplifting portrait of Elderwood Home Care, with Therese Delongchamp as the standout figure. The negative intake experience serves as a cautionary note - suggesting that the quality and warmth of service can vary by staff member - but the consistent thread through the majority of the narratives is Therese's exceptional blend of knowledge, accessibility, and heartfelt care. For families navigating aging parents who wish to remain at home, these accounts portray Therese as a trusted ally who can translate concern into concrete, compassionate action, and who can make the path toward appropriate home care feel less fraught and more hopeful.

Located in Sutton, Massachusetts, this area offers a convenient and diverse range of amenities for senior living. With multiple cafes such as Starbucks and Panera Bread nearby, residents can enjoy coffee outings or casual meals with friends. A variety of pharmacies like Market 32 and CVS provide easy access to medications and healthcare supplies. For dining options, there are local favorites like Brickstone Kitchen and Christopher's Homemade Ice Cream. Additionally, there are theaters, physicians' offices, parks for leisurely strolls, places of worship for spiritual fulfillment, and transportation services like the Webster Square Station for easy mobility. Hospitals such as Saint Vincent Hospital and UMass ACC are also conveniently located within a few miles for any medical needs. Overall, this area offers a well-rounded community ideal for seniors looking for a mix of convenience and comfort in their daily lives.

Cafes

• Starbucks (0.1 miles)
• Panera Bread (3.4 miles)
• Starbucks (6.1 miles)
• In House Coffee (7.8 miles)
• Fuel America (7.9 miles)
• Redemption Rock Brewing (7.9 miles)
• Starbucks (8 miles)

Pharmacies

• Market 32 (0.1 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (4.6 miles)
• Stat-Care Pharmacy (5 miles)
• CVS Pharmacy (5.6 miles)

Restaurants

• Brickstone Kitchen (1.7 miles)
• Christopher's Homemade Ice Cream (2.8 miles)
• West End Creamery (2.9 miles)
• 110 Grill (3.4 miles)
• Rocco's Doughnut Company (4.1 miles)
• McDonald's (4.8 miles)
• Major League Roast Beef & Wings (5.4 miles)

Theaters

• Blackstone Valley 14 Cinema de Lux (3.6 miles)

Physicians

• Child Health Associates of Auburn (5.1 miles)
• Auburn Vision Associates (6 miles)
• Auburn Dermatology (6.1 miles)
• Lakeview Medical (6.5 miles)
• Worcester County Orthopedics (7.1 miles)
• Crompton Park Professional Building (7.1 miles)
• Tri River Family Health Center (7.2 miles)

Parks

• Lake Park (7 miles)
• Hadwen Park (7.7 miles)
• Beaver Brook Park (8.4 miles)

Places of Worship

• Church Of The Nazarene (7.5 miles)
• St Andrew the Apostle Mission (8.1 miles)

Transportation

• Webster Square Station (7.7 miles)

Hospitals

• Saint Vincent Hospital (7.9 miles)
• St Vincent Hospital (8 miles)
• UMass ACC (8.2 miles)
• Nahtm (8.3 miles)
• U Mass Hospital (8.4 miles)
• UMass Interventional Radiology (8.4 miles)