Touched by an Angel, Inc.

Pros

• The office staff are caring and great at their jobs.
• They accommodated the hours needed to fit the client's schedule and family responsibilities.
• Touched by an Angel is described as an absolute godsend with awesome employees and an asset to the company.
• The agency is on top of things and maintains proactive communication with clients.
• The aides are thorough, dependable, and highly valued by clients.
• The staff are kind, helpful with the elderly, and genuinely caring.
• Clients would highly recommend the company for its flexible scheduling and quality care.
• The owner and staff are praised for dedication, professionalism, and making a positive impact.
• The services are described as great home health care overall.

Cons

• They lied about having a set schedule.
• They promised mom-friendly hours but failed to provide a workable schedule.
• They assigned tasks that could not be completed within the allotted time.
• They failed to contact or communicate schedules in a timely manner.
• They pressured the employee to take weekend shifts despite her childcare needs.
• The staff were unprofessional and blamed the employee for scheduling problems.
• They mishandled pay communications and did not inform her when checks would be available.

Review

In the world of in-home care staffing, experiences run the gamut from deeply positive to deeply frustrating. The collection of stories here centers on two care agencies, with a mix of praise and criticism that echoes what many families and caregivers encounter in this field. On one end, several reviewers highlight flexible hours, caring office staff, and dependable, compassionate aides who make a real difference in clients' lives. On the other, one person's recent experience paints a picture of miscommunication, scheduling chaos, and a feeling that a company's promises didn't match what actually occurred. Taken together, the comments reveal both the potential for excellent service and the fragility of scheduling and communication in a high-demand industry.

One thread running through the positive reviews is a sense of real accommodation for family needs and schedules. Several commenters say the office staff are supportive, kind, and responsive, with a particular emphasis on flexibility. One reviewer notes that the agency "accommodated the hours I needed so I could get my kids on and off the bus and be there for them at the most important times," praising the ability to fit around kids' activities and family obligations. Another describes the team as caring and helpful with the elderly, a simple but powerful sentiment that captures the everyday impact of attentive home care. The sentiment extends to the aides themselves, with praise for specific workers who consistently deliver thorough, conscientious care.

In a related vein, some reviewers articulate a strong sense of trust and reliability when things go well. A reviewer who previously had negative experiences with other agencies says that "Touched by an Angel is an absolute godsend" and that the workers they've had have been a true asset to the company and to the client. Names like Sheri and Sylvia are singled out for exceptional performance, with remarks about meticulous cleaning and a caregiver's ability to build a strong, positive connection with both the client and the client's pet. For families and clients who feel seen and supported by the agency, these accounts emphasize what good home care can feel like when communication is clear and staffing is stable.

There's also a broader sense of gratitude for staff who communicate well and stay in touch. Several reviews commend ongoing contact to ensure that things are proceeding smoothly, with some reviewers explicitly noting that calls or messages come through to confirm schedules and expectations. When the care team operates with transparency - whether it's confirming who will be coming, what hours are available, or how shifts are covered - the experience for clients and families tends to be markedly more positive. In these stories, the office is described as responsive and the care team as aligned with the client's needs.

Yet not all experiences align with that ideal. A detailed narrative from a job seeker and new employee describes a different reality, where promises about "mom hours" and set schedules did not materialize. According to that account, the worker told the agency about family needs and availability, including a desire to avoid weekends and a specific 8am-4pm window on weekdays. The first assignment required a long drive to a very small apartment and a task that was completed in under an hour, after which the client was sent home early. The worker found themselves with unfilled hours and received mixed messages about whether more assignments would be available, only to be told later that there was no schedule and that calls would not be returned consistently. The situation worsened when the worker showed up to collect a check and found no one there to acknowledge them, with the impression that staff did not communicate properly about pay or scheduling. When the worker attempted to follow up, they felt they were blamed for not returning, rather than receiving a constructive response. The tone of the interaction - low empathy from management and a sense that the company was more interested in covering shifts than in meeting an employee's needs - left a lasting impression of mismanagement and frustration. The reviewer even asked for proof of "many, many calls and messages," highlighting a disconnect between what the staff claimed to have done and what the employee experienced.

These contrasting experiences underscore a common challenge in home care: keeping schedules reliable and communication clear when there are fluctuations in client needs and staffing. Some reviewers point to gaps where staff call out or shifts go unfilled, and where responses from management feel defensive rather than collaborative. In a few comments, specific individuals are mentioned by name in ways that indicate personal interactions can dramatically color overall impressions - both positively when a caregiver or supervisor is perceived as supportive, and negatively when a manager's tone or approach seems dismissive or unhelpful. For families who depend on predictable coverage, such inconsistencies can be particularly painful, because peace of mind often hinges on knowing who will be there and when.

Overall, the stories present a picture of a care landscape with real strengths and real weaknesses. On the strength side, dedicated office staff and caregivers who show up with warmth, thoroughness, and genuine care can make a tangible difference in a client's daily life. The best experiences emphasize flexibility, clear communication, and dependable scheduling, with staff who are not only capable but also empathetic and respectful of family needs. On the weakness side, scheduling instability, incomplete or conflicting communications, and managerial responses that feel less than supportive can erode trust and leave both clients and employees feeling overlooked. The mixed feedback - praise for exceptional caregivers and offices alongside critiques of mismanagement and poor communication - highlights the ongoing need for consistent processes: reliable scheduling, proactive outreach, and a respectful, solution-oriented approach when issues arise.

In the end, these accounts remind us that home care is as much about people as it is about services. The most successful agencies seem to be those that balance the flexibility that families require with the reliability that caregivers need - built on empathetic management, dependable communication, and a genuine commitment to matching the right caregiver with the right client. When that balance is achieved, clients and families describe experiences that feel almost transformative, while when it is missing, the consequences ripple through days and weeks in ways that are hard to overlook.

Located in Springfield, Massachusetts, this neighborhood offers a variety of amenities that would be appealing to seniors looking for a comfortable and convenient place to live. With several restaurants within walking distance, including Theodore's and Red Rose Pizzeria, there are plenty of dining options to choose from. Transportation is easily accessible with the nearby Springfield Union Station and Five Star School Bus Chicopee for those who prefer public transit. Medical services are also conveniently located, with Northgate Medical PC and various other physician offices in close proximity. Additionally, pharmacies such as Apothecary Center and CVS Pharmacy are available for easy access to medications. For leisure activities, residents can enjoy parks like Van Horn Park Path and Forest Park Zoo not far from the area. Overall, this neighborhood provides a range of services and attractions that cater to the needs of seniors looking for a well-rounded living environment.

Restaurants

• Theodore's (0.2 miles)
• Red Rose Pizzeria (0.3 miles)
• Wahlburgers (0.4 miles)
• Max's Tavern (0.6 miles)
• White Hut (0.7 miles)
• Chipotle Mexican Grill (0.7 miles)
• McDonald's (0.8 miles)

Transportation

• Springfield Union Station (ZSF) (0.4 miles)
• Five Star School Bus Chicopee (4.5 miles)

Physicians

• Northgate Medical PC (0.5 miles)
• Child Guidance Clinic (0.5 miles)
• Memory Wellness (0.6 miles)
• Team Rehab (0.7 miles)
• Dermatology Associates PC (0.7 miles)
• Pioneer Valley Nephrology (0.8 miles)
• Trinity Health Of New England Plastic & Reconstructive Surgery (0.9 miles)

Pharmacies

• Apothecary Center (0.5 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.4 miles)
• Baystate Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.1 miles)

Cafes

• Starbucks (0.5 miles)
• Panera Bread (3.6 miles)
• Blue Room Cafe (3.7 miles)

Hospitals

• Mercy Medical Center (0.9 miles)
• Shriners Hospitals for Children (1.3 miles)
• Baystate Hospital Dailey Building (1.5 miles)
• Baystate Medical Center (1.5 miles)
• Baystate Pain Management Center (1.8 miles)

Parks

• Van Horn Park Path (1.6 miles)
• School Street Park (1.8 miles)
• Forest Park Zoo (2.2 miles)
• Robinson State Park (3.7 miles)
• Treetop Park (3.9 miles)