Epoch Health Services

Pros

• Epoch Health Care is one of the best non-emergency transportation services in the Norwood/Boston area.
• Epoch Transportation is described as a first-class, classy business with punctual, courteous staff.
• The owners are the kindest, nicest, caring, and intelligent providers of this important service.
• Epoch Health Care transportation is a breath of fresh air, with staff who genuinely care.
• The service is excellent, featuring on-time arrivals, professionalism, and attentive drivers.
• Ernst and his staff are praised for their professionalism and the care they provide to patients.
• Epoch Transportation is an invitation to excellence, reflecting high standards and quality service.

Cons

• One reviewer gave zero stars, calling the service reckless and sketchy and saying they wouldn't put their worst enemy in the van.
• A reviewer claimed the driver drove like a psycho and nearly crashed into them and their husband due to impatience with traffic.
• A reviewer described the service as extremely unprofessional and disgraceful, noting that staff are nice on the phone but disrespectful and unprofessional once paid.
• A reviewer said Epoch dropped their 89-year-old mother on the ground after arriving an hour and a half late.
• A reviewer alleged they were picked up and taken to the wrong airport terminal, risking missing their flight because one rider was handicapped and others were prioritized.
• A reviewer accused Epoch of being unprofessional and liars.

Review

Epoch Health Care Transportation in the Norwood and greater Boston area emerges in a wide-ranging set of reviews as a service many rely on for non-emergency medical travel, while also attracting some sharp criticisms. Across numerous accounts, customers consistently describe Epoch as a company that can deliver compassionate, professional care, with drivers who are courteous, patient, and attentive. Several stories highlight drivers and owners going above and beyond to ensure a smooth experience, making appointments, tests, and even social outings less stressful. The common threads in the praise emphasize punctuality, respectful communication, and a genuine regard for the comfort and dignity of riders facing health challenges.

Many reviewers recount experiences that reinforce a strong sense of trust in Epoch's professionalism. Drivers such as Randy, Big Al, and Gregory are repeatedly singled out for timeliness and helpfulness, with one account noting they arrived early, kept the client informed, and stayed until the work of the appointment was complete. The owner, Ernst (sometimes spelled Ernest in first-person posts), is frequently described as responsive and willing to accommodate special requests. The team is praised for handling specialized transport needs with kindness and care, from arranging rides for dialysis and hospital visits to coordinating trips that align with complex medical schedules. One reviewer even described having the owner personally arrange a trip outside the insured area for a family function, underscoring a level of flexibility and dedication that many families rely on when navigating medical care.

The emotional warmth of Epoch's service also appears in testimonials about how riders are treated. Several accounts express gratitude for drivers who are not just chauffeurs but supportive companions on medically necessary journeys. Descriptions like "two of the finest gentlemen I've met" and "genuinely care about you" evoke a sense of trust and reassurance, especially for individuals who have lived with disability for a long time and have encountered discourteous behavior elsewhere. Reviewers repeatedly mention the kindness of staff in the waiting rooms and on the ride home, and they note the company's willingness to coordinate care in ways that make patients feel at ease and dignified, such as meeting patients in hospital waiting areas when sedation is involved or arranging careful, compassionate transport back from appointments.

Several reviews celebrate Epoch for its reliability and ease of use. Patrons describe the service as stress-free when it comes to getting to doctors' appointments, tests, or family events. The company's capacity to plan and execute trips with punctuality and clear, respectful communication stands out in many positive narratives. People emphasize that Epoch's staff are not only dependable in getting you where you need to be but also supportive, with drivers who are careful and attentive to safety. The sense of independence gained by family members who no longer fear missed appointments or late pickups is a notable theme, with some accounts highlighting how the owner's responsiveness and the team's flexibility have been pivotal in maintaining routine medical care.

Yet, not every experience with Epoch ends on a positive note. A portion of the reviews recount serious concerns about professionalism, safety, and reliability. Some customers describe drivers who behaved unsafely or showed little patience in difficult traffic, including comparisons to reckless driving. There are reports alleging disrespectful conduct once payment is involved, suggesting a gap between the courteous phone demeanor and on-the-ground behavior. A few accounts describe particularly troubling incidents - such as a driver being an hour and a half late, dropping an elderly mother to the ground, or taking a patient to the wrong airport terminal - events that understandably shake trust and raise questions about safety and accountability. One reviewer claimed the service was unprofessional and disgraceful, and another stated that the company's public interactions after complaints did not address the underlying issues, emphasizing a perceived disconnect between customer concerns and responses.

Taken together, these mixed experiences paint a picture of a transportation service that can be a lifeline for many families, especially those navigating complex medical needs and mobility challenges, while also underscoring the importance of consistency in driver conduct, timeliness, and clear communication. For prospective clients, Epoch appears to offer a strong track record of compassionate care, professional drivers, and a willingness to tailor services to individual needs. At the same time, there are cautionary notes about delays, miscommunications, and occasional safety concerns that should be considered when planning transportation for medical visits. As with any specialized service, checking recent references, confirming pickup details (terminal, location, and access needs), and setting clear expectations around timing and contingencies can help ensure the experience leans toward the many positive stories that patients and families have shared. In sum, Epoch Health Care Transportation remains a widely relied-on resource in the Norwood/Boston area, celebrated for its heartfelt care and reliability by many, while reminding prospective users that experiences can vary and that proactive communication is essential.

Places of Worship

• Saint Catherine of Siena Parish (0.8 miles)
• First Baptist Church (8.6 miles)

Physicians

• Guild Medical Center (1.1 miles)
• Dedham Medical Associates (2.3 miles)
• Pediatric Associates of Wellesley (4.1 miles)
• Dedham Medical (4.3 miles)
• The Foxboro Center For Women's & Family Health (7.3 miles)
• Brigham & Womens Mass General Healthcare Center (8.2 miles)
• Carney Hospital (9.1 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.6 miles)
• Wegmans (3 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.9 miles)

Cafes

• Brookside Cafe (2.1 miles)
• Starbucks (2.1 miles)
• Panera Bread (3.5 miles)
• Dunkin' Brands (4.2 miles)
• Starbucks (4.3 miles)
• Starbucks (4.4 miles)
• French Press Bakery & Cafe (5.5 miles)

Hospitals

• New England Baptist Outpatient Care Center (2.5 miles)
• West Roxbury VA Hospital (5.3 miles)
• Lemuel Shattuck Hospital (8.7 miles)
• Newton-Wellesley Hospital (9 miles)

Restaurants

• Castle Island Brewing (2.6 miles)
• Yard House (2.6 miles)
• Wendy's (2.9 miles)
• Eggs & Thai Cafe (3.6 miles)
• Chick-Fil-A (4.5 miles)
• C.F. McCarthy’s (4.8 miles)
• Rico's Pizzeria (5.4 miles)

Parks

• Francis William Bird Park (3.3 miles)
• Hinckley Playground (4.8 miles)
• Cutler Park (5.6 miles)
• Houghton's Pond (6 miles)
• Pagel Playground (7.6 miles)
• Almont Park (7.7 miles)
• Newton Highlands Playground (7.8 miles)

Transportation

• Route 128 station (3.3 miles)
• Canton Junction Station (4.1 miles)
• Readville (4.6 miles)
• MBTA Commuter Rail (7.9 miles)
• Norfolk Transfer Station (8.4 miles)
• MBTA Riverside Station (9.5 miles)
• MBTA Reservoir Station (9.7 miles)

Theaters

• Showcase Cinema de Lux Randolph (8.2 miles)
• Showcase SuperLux (8.5 miles)
• AMC Braintree 10 (9.2 miles)