Guardian Angel Senior Services, Inc - North Billerica

Pros

• The experience and care has been excellent from this agency.
• My mom really likes the 2 caregivers she chose. They are very friendly and very responsive.
• It is nice to have a piece of mind when my mom is getting high quality care.
• They help my mother in law with transportation and with cleaning.
• They have made my mother in law very comfortable and has enjoyed most of the staff that has come out.
• They were great when we used them. We didn't have any issues and billing was smooth as well.
• They have been great. We have been happy with them so far.

Cons

• The services provided to the father-in-law have been less than satisfactory, which is putting it nicely.
• When someone calls out, there is nobody to come in and substitute for them.
• It is very concerning when the PCA does not show up for shifts and the father-in-law is left without breakfast or lunch and no one to cue him for his medications.
• The company has shown complete neglect and a lack of care for the well-being of the father-in-law.
• Due to the company being recommended by the VA hospital, it was thought to be safe and financially responsible, but has turned out to be a weakness.
• The high turnover makes it difficult for the mother-in-law to build rapport with any staff members.
• There have been occasions when they did not arrive as scheduled.

Review

When it comes to caring for our loved ones, we expect nothing but the best. Unfortunately, one home care agency seems to be falling short in meeting those expectations. According to a review, the services provided by this agency have been far from satisfactory. While the workers themselves are pleasant, there seems to be a lack of support when someone calls out, leaving no substitutes available. This is especially concerning for a 74-year-old veteran who can barely fend for himself.

The situation becomes even more alarming when it's revealed that the client has specific health needs, such as managing diabetes and taking medication on time. The client's personal care assistant (PCA) plays an essential role in ensuring he receives proper nutrition and follows his prescribed routine. However, with no substitutes available when a PCA is absent, the client is left alone without meals or reminders for his medication.

This past week has been particularly distressing with complete negligence and lack of care from this company. As expected, this has deeply affected not only the client's well-being but also his family's trust in the agency. It's disheartening to think that what was recommended as a safe and financially responsible option turned out to be quite the opposite.

On the other hand, there are positive experiences shared about another home care agency. A reviewer mentions how their loved one has been doing well since receiving services from this agency. The level of care and attention provided by their chosen caregivers has been excellent. The mother enjoys their company and finds them friendly and responsive. They even go above and beyond by incorporating exercises suggested by her physical therapist into their routine.

Furthermore, they help with transportation and cleaning tasks, making life easier for the mother-in-law. Although there have been some challenges due to staff turnover and occasional scheduling issues, overall they have made her feel comfortable during their visits.

Another reviewer expresses satisfaction with their experience using this agency. They didn't encounter any issues while receiving services, and the billing process was smooth as well. This positive feedback highlights that not all experiences with home care agencies are negative.

Lastly, someone shares their happiness with the agency they chose. They have been pleased with the services provided so far, suggesting that this agency may be worth considering for those in need of care.

In conclusion, it's evident that experiences with home care agencies can vary greatly. While one agency fails to provide satisfactory support and substitutes when needed, another agency exceeds expectations by offering excellent care and tailored assistance. It's crucial for families to thoroughly research and consider various options before making a decision on which agency to trust with their loved one's well-being.

This part of North Billerica, Massachusetts, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants nearby such as Kimball Farm Ice Cream, McDonald's, and Zesty's Pizza, residents have plenty of options for dining out. For those seeking spiritual fulfillment, there are places of worship like First Baptist Church within a short distance. Access to pharmacies like CVS and Walgreens ensures easy access to medication and healthcare needs. In terms of medical care, there are reputable physicians' offices in close proximity such as Harvard Vanguard Medical Associates and Chelmsford Dermatology. Residents can also enjoy leisurely activities at cafes like Whole Foods Market and Starbucks or take strolls in parks such as Friendship Park and Castle in the Trees. Additionally, there are hospitals like Ascendant Healthcare and Tewksbury Hospital nearby for any medical emergencies. Transportation options are available with Hanscom Field airport and MBTA stations within reach. Overall, this part of North Billerica provides a well-rounded living environment for seniors with various amenities to support their daily needs and interests.

Restaurants

• Kimball Farm Ice Cream (1.9 miles)
• McDonald's (2.9 miles)
• Zesty's Pizza (3.4 miles)
• Ninety-Nine Restaurant & Pub (4.2 miles)
• Tavern in the Square (4.4 miles)
• Seoul Kitchen (4.6 miles)
• Bedford Farms (4.7 miles)

Places of Worship

• First Baptist Church (2.7 miles)

Pharmacies

• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.5 miles)
• Walgreens (4.7 miles)
• CVS Pharmacy (4.7 miles)
• Walgreens (5.1 miles)
• CVS Pharmacy (5.3 miles)

Physicians

• Harvard Vanguard Medical Associates (3.1 miles)
• Chelmsford Dermatology (3.3 miles)
• Massachusetts Eye Associates (3.3 miles)
• Allergy & Asthma Specialists, PC (3.4 miles)
• Mark Gilchrist, MD (3.6 miles)
• Lexington Eye Associates (4.6 miles)
• Westford Health Center (4.6 miles)

Cafes

• Whole Foods Market (4.7 miles)
• Starbucks (5.2 miles)
• Donelans cafe (6.1 miles)
• Haute Coffee (6.5 miles)
• Triangle Store And Deli (6.6 miles)
• Starbucks (6.8 miles)
• Perfecto's Caffe (7 miles)

Parks

• Friendship Park (4.8 miles)
• Castle in the Trees (7.9 miles)
• Mary Cummings Park (8.4 miles)

Hospitals

• Ascendant Healthcare (5.7 miles)
• Tewksbury Hospital (6.8 miles)
• Emerson Hospital - Main Campus (7.4 miles)
• Lahey Clinic (8 miles)

Transportation

• Hanscom Field (BED) (6.5 miles)
• Ballardvale Mbta Station (8 miles)
• South Acton Mbta Commuter Rail Station (9.1 miles)

Theaters

• AMC Burlington Cinema 1 (7.5 miles)