Overlook VNA

Pros

• The service was excellent and the staff were wonderful.
• They provided excellent support on weekends and after hours.
• They highly recommend Overlook.
• The visiting nurses, OT and PT staff have been phenomenal.
• They have demonstrated help, insight, kindness, and professionalism.
• They highly recommend the Greenfield office.

Cons

• The visiting nurse was rude and very late to every visit.
• She was at least two hours behind schedule for each appointment.
• An 11am appointment was not kept until almost 4pm.
• She sometimes didn't show up and would reschedule for the next day.
• The RN labeled the patient "noncompliant" for not rescheduling last minute.
• The nurse's attitude was borderline abusive, talking down to someone with disabilities.
• The family plans to switch providers ASAP due to the poor experience.

Review

Overlook's care in Greenfield appears to be a study in contrasts, with several patients praising the service as attentive, capable, and responsive, while at least one family recounts a troubling experience that stands out starkly from the rest. In the moments after a knee replacement, one patient found the support from Overlook to be exceptional. Diane, the physical therapist, and Emma, a visiting nurse, are singled out for their high-quality care. The patient emphasizes not only the effectiveness of the rehabilitation but also the accessibility of support, noting excellent service and wonderful people. The experience includes praise for weekend and after-hours availability, which made a real difference during a critical recovery window, and there is mention of a second surgery scheduled in two weeks, with a confident expectation of receiving the same level of fine care. The overall sentiment in this account is one of strong recommendation and gratitude for the caregivers who contributed to a positive postoperative recovery.

Another glowing account centers on the breadth of the Greenfield office's staff. The reviewer highlights the visiting nurses, occupational therapists, and physical therapy nurses as "phenomenal," expressing heartfelt thanks for their help, insight, kindness, and professionalism. This account reinforces the impression that the Greenfield office operates with a cohesive, patient-centered approach, where multiple professionals collaborate to support the patient's recovery. The reviewer notes the quality of care across disciplines and stresses the tangible impact of compassionate, well-coordinated care. The appreciation extends beyond individual moments of treatment to the overall experience of dealing with the office, underscoring the value of reliable, respectful support during a challenging healing journey.

In contrast to these positive portrayals, a separate review presents a starkly negative experience that centers on a single visiting nurse assigned to a family member. The reviewer describes the visit as "Absolutely awful" and states a strong reluctance to recommend the provider to others. The issues cited are severe: repeated lateness (two hours or more behind schedule), with an appointment at 11 a.m. that arrives only around 4 p.m.; frequent rescheduling to the next day; an accusation of patient noncompliance by the nurse; and a pattern of unprofessional behavior. The reviewer, who is a registered nurse themselves, recounts waiting more than three hours for the nurse and ultimately not being seen, despite the expectation of timely care. The nurse's attitude is described as borderline abusive, with particular concern raised about how someone with disabilities was spoken to. Given the gravity of these concerns, the family states they will switch providers as soon as possible, emphasizing the impact such experiences have not only on medical outcomes but on dignity and trust.

Taken together, these reviews illustrate a service that can deliver exceptionally positive, life-changing care when the right staff are involved, while also exposing how critical reliability and professional conduct are in home health settings. The positive experiences repeatedly highlight key strengths: accessible, compassionate professionals who work across disciplines (PT, OT, nursing), strong weekend and after-hours support, and a cohesive, patient-focused approach that makes patients feel seen and well cared for during a vulnerable time. The gratitude expressed is not only for the technical proficiency of the therapists and nurses but for their responsiveness, kindness, and the sense that someone is looking out for the patient's overall well-being during recovery.

Conversely, the negative review underscores the real and substantial consequences of delays, miscommunication, and disrespectful interactions. When a visiting nurse is consistently late, reschedules at the last minute, or speaks to a patient or family member in a way that feels demeaning or abusive, the trust foundational to effective home health care erodes quickly. The reviewer's experience suggests that even in a system that can deliver excellent care with other staff, isolated incidents can severely compromise a patient's safety, comfort, and willingness to continue with a provider. The demand to switch to another provider reflects the frustration and urgency families feel when their loved ones rely on timely, respectful, and professional care.

Ultimately, the range of experiences signals that Overlook's Greenfield office can be a source of outstanding care when the right team is engaged - Diane and Emma among them, along with other dedicated visiting nurses, occupational and physical therapists. It also serves as a cautionary reminder that consistency in staffing, punctuality, and respectful communication are indispensable to maintaining trust and satisfaction in home health services. For prospective patients and families considering Overlook in Greenfield, there is value in seeking clarity about scheduling practices, requesting assignments with staff who have earned strong patient-vote reputations, and reporting concerns promptly to ensure that care remains patient-centered across all visits. The two positive testimonials and one negative one together depict a service capable of remarkable care, contingent on reliability, professionalism, and the way staff treat patients and their families.

Physicians

• Harvard Vanguard Medical Associates (0.9 miles)
• Allergy & Asthma Specialists, PC (1.9 miles)
• Chelmsford Dermatology (1.9 miles)
• Massachusetts Eye Associates (1.9 miles)
• Mark Gilchrist, MD (2.1 miles)
• Massachusetts Eye Associates (3.9 miles)
• Global Care Group MD (4.3 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.8 miles)
• Walmart Pharmacy (3.5 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (3.9 miles)

Restaurants

• Zesty's Pizza (1.9 miles)
• McDonald's (2 miles)
• Tavern in the Square (2.1 miles)
• McDonald's (2.8 miles)
• Subway (3.5 miles)
• McDonald's (3.5 miles)
• Burger King (3.5 miles)

Places of Worship

• First Baptist Church (3.2 miles)

Cafes

• Starbucks (3.5 miles)
• Triangle Store And Deli (5.3 miles)
• Whole Foods Market (5.4 miles)
• Aroma Joe's (5.5 miles)
• Heav'nly Donuts (5.7 miles)
• Perfecto's Caffe (5.9 miles)
• Donelans cafe (8.3 miles)

Parks

• Friendship Park (4 miles)
• Castle in the Trees (9.1 miles)
• Mary Cummings Park (9.5 miles)

Hospitals

• Tewksbury Hospital (5.3 miles)
• Ascendant Healthcare (7.4 miles)
• Lahey Clinic (9 miles)

Transportation

• Ballardvale Mbta Station (7.8 miles)
• Hanscom Field (BED) (8.6 miles)

Theaters

• AMC Burlington Cinema 1 (8.8 miles)