One on One Home Care

Pros

• One Medical is repeatedly praised for fast, on-time appointments and minimal waiting.
• Patients report friendly, professional, and knowledgeable staff and providers.
• The care is described as thorough, compassionate, and unhurried.
• Brianna Sutherland is frequently highlighted as friendly, compassionate, knowledgeable, and effective.
• Dr. Lampert is described as kind, attentive, and never rushed.
• The Newton and Needham locations are praised for modern, clean facilities and easy parking.
• On-site lab testing and seamless app-based scheduling are noted to save time and trips.
• The overall experience is described as wonderful, convenient, and modern - "the way health care should be."
• Some reviewers view One Medical as an affordable path into concierge-style care.
• The app and overall service are said to work flawlessly, making communication and appointments easy.

Cons

• One reviewer is leery about corporations buying things up and consolidating power in healthcare.
• A reviewer is not thrilled about the paid membership aspect and states they will not be getting the membership.

Review

The collection of experiences from this group paints a consistent picture of One Medical as a travel-friendly, efficient, and patient-centered primary care option. Several reviewers highlighted how easy it was to get an appointment, even on weekends or while away from home. In one weekend-visit scenario, an appointment was secured within about an hour, and the care team - especially a physician assistant - delivered a patient, knowledgeable, and reassuring demeanor through a challenging patch. The ability to handle follow-up messages promptly and professionally added to the sense of seamless continuity of care, contributing to a feeling of being well supported even after the visit.

From the moment you walk in, many reviewers describe a refreshing approach that minimizes waiting and emphasizes accessibility. One Medical is praised for having an experience where "your appointment starts when your doctor/provider grabs you from the waiting room," with little to no lag between vitals review and meeting the clinician. The overall flow is described as efficient and respectful of time, with staff, providers, and the front desk working in concert to keep the visit moving smoothly. The waiting room environment is often singled out for its pleasant, modern design, complete with comforting touches like toys for children and, in some locations, a fully stocked nursery, all contributing to a welcoming first impression.

The strength of specific clinicians stands out in multiple reviews. Dr. Lampert is repeatedly called kind, compassionate, attentive, and unhurried - someone who takes time to listen rather than rush through the visit. The sentiment is echoed in several other providers noted by name, including Brianna Sutherland, who is described as easy to chat with, kind, knowledgeable, and thoroughly caring in her approach to difficult medical issues. Dr. Satu Salonen is praised for being informative, thorough, and able to address questions in a clear and approachable way. Acknowledgments of other excellent clinicians, such as Dr. Sherin Abraham, reinforce the impression that the clinic houses skilled, patient-focused professionals who make complex medical concerns feel manageable.

The logistics supporting care at One Medical also receive strong praise. A standout feature for many is the on-site lab work, which alleviates the need for a separate trip and contributes to appointment efficiency. The ability to handle lab tests, scheduling, and results through a user-friendly app is repeatedly highlighted - whether it's booking, arranging lab work, or receiving follow-up information. Reviewers note the appeal of drop-in lab services, easy app functionality, and straightforward communication channels, which together create a sense of modern, accessible primary care. Even for those who travel or have irregular schedules, the combination of a robust app, telehealth options, and quick lab services helps keep care convenient and reliable.

Environment and accessibility are consistently associated with positive impressions. Reviewers describe bright, clean, and modern offices with a calm, professional atmosphere. Parking ease and efficient front-desk interactions contribute to a smooth visit from start to finish. The Newton and Needham Street locations are repeatedly mentioned as examples of well-managed practices with friendly, courteous staff who keep things running on time. The overall ambiance - comfortable, uncluttered, and well-organized - helps reinforce the sense that One Medical is designed to be a practical, patient-first environment rather than a sterile, impersonal clinic.

A recurring theme concerns the balance between the membership model and perceived value. Several reviewers acknowledge a paid membership and describe it as "well worth it," especially for faster access, easy appointment scheduling, and the convenience of integrated services. However, one reviewer explicitly noted being not thrilled about the membership aspect and the idea of paying unclear fees outside of copays. Despite this mixed sentiment, the care quality, tech-enabled convenience, and overall experience consistently remain strong positives, with many customers choosing to pursue membership because the benefits appear to exceed the costs for their needs.

Overall, the experiences coalesce into a robust endorsement of One Medical as a modern, efficient, and patient-centered option for primary care. Travelers and locals alike report on-time appointments, attentive clinicians, and smooth coordination of labs, tests, and follow-ups. The combination of a friendly, professional staff; high-quality bedside manner from multiple providers; on-site testing capabilities; and a user-friendly app creates a compelling narrative of healthcare that feels accessible, personal, and reliably organized. For many reviewers, One Medical represents not just a clinic visit but a thoughtfully designed system that makes managing health easier, more convenient, and, in many cases, genuinely reassuring.

This part of Newton, Massachusetts offers a convenient and diverse range of amenities for seniors looking to live in the area. With several CVS pharmacies nearby, as well as reputable hospitals such as Newton-Wellesley Hospital and McLean Hospital, residents have easy access to healthcare services. The variety of restaurants and cafes provide options for dining out or grabbing a quick bite to eat. Additionally, there are parks and places of worship for leisure activities and spiritual fulfillment. Public transportation is accessible with MBTA stations within a few miles, making it easy to get around the city. Overall, this neighborhood offers a mix of necessities and entertainment options for seniors looking to settle down in Newton.

Pharmacies

• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Wegmans (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)

Places of Worship

• Parish of the Messiah (1.8 miles)
• Our Lady's Church (4 miles)
• St Paul Parish, Harvard Square (4.8 miles)
• St Agnes Parish-Arlington (5.3 miles)

Restaurants

• Margaritas Mexican Restaurant (2.1 miles)
• Wendy's (2.5 miles)
• Kura Revolving Sushi Bar (2.6 miles)
• McDonald's (2.7 miles)
• McDonald's (2.7 miles)
• Echo Bridge Restaurant (2.9 miles)
• Sofra Bakery & Cafe (3.3 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (2.7 miles)
• Blue Bottle Coffee (2.8 miles)
• Flour Bakery + Cafe (4.5 miles)
• Tatte Bakery & Cafe (4.8 miles)
• French Press Bakery & Cafe (5.1 miles)
• Cafe Rustica (5.2 miles)

Hospitals

• Newton-Wellesley Hospital (2.4 miles)
• McLean Hospital (3 miles)
• Mount Auburn Hospital (4 miles)
• Brigham and Women's Hospital (5.2 miles)
• Boston Children's Hospital (5.3 miles)
• New England Baptist Hospital (5.3 miles)
• West Roxbury VA Hospital (5.6 miles)

Parks

• Newton Highlands Playground (2.4 miles)
• Prospect Hill Park (3.8 miles)
• Cat Rock Park (4.5 miles)
• Larz Anderson Park (4.6 miles)
• Cutler Park (4.7 miles)
• Olmsted Park (5.1 miles)
• Jamaica Pond (5.2 miles)

Transportation

• MBTA Riverside Station (2.6 miles)
• MBTA Reservoir Station (3.2 miles)
• Porter Square MBTA Station (5.1 miles)
• MBTA Fenway Station (5.2 miles)
• MBTA Davis Square Station (5.3 miles)
• MBTA Kenmore Station (5.7 miles)
• MBTA Union Square Station (6 miles)

Theaters

• Cinema World Majestic 7 (2.6 miles)
• Showcase SuperLux (2.8 miles)
• Kendall Square Cinema (6 miles)

Physicians

• Mersi (3.8 miles)
• Bidmc Lowry Building (5 miles)
• Lahey Lexington (5.1 miles)
• Mass. Eye and Ear (5.2 miles)
• Harvard Vanguard Medical Associates (5.3 miles)
• Harvard Vanguard Medical Associates (5.3 miles)
• Harvard Medical School (5.3 miles)