The Residence at Watertown Square

Pros

• The staff at The Residence at Watertown Square are extremely friendly and attentive, making new residents feel welcomed.
• The facility is consistently praised for its cleanliness and beautiful living spaces.
• Residents enjoy a variety of activities that foster social connections and engagement within the community.
• Many reviewers commend the quality of the food served in the dining area.
• Management is described as hands-on, caring, and accountable, demonstrating commitment to resident satisfaction.
• Families feel supported through effective communication and follow-up from the staff regarding their loved ones’ needs.
• The community provides a positive atmosphere that feels more like a nice hotel than a nursing home.
• Overall experiences indicate that residents are happy and well-cared-for in this welcoming environment.

Cons

• There was a lack of direction and guidance on the day of moving in, leading to confusion for new residents and their families.
• Communication issues were identified as a significant hurdle, especially regarding laundry instructions and meal options.
• The dining room reportedly needs more staff, and there were complaints about leftover food being left on the floor from previous meals.
• Some residents felt that the management lacked strong leadership, resulting in operational concerns.
• The recruiter was perceived to oversell certain aspects of the facility, particularly related to food quality.
• A family member expressed disappointment in the community's responsiveness to service updates needed for their loved one after returning home.
• Although the facility was clean during visits, some observers noted it felt small and did not see daily pickup of laundry services.

Review

The Residence at Watertown Square has attracted a variety of opinions from residents and their families alike, particularly regarding its facilities, staff, and overall atmosphere. Many reviews highlight the friendliness and attentiveness of the staff members, which fosters a welcoming environment for new residents. From management to dining room servers, the team is described as both kind and attentive. This nurturing atmosphere resonates with families who appreciate the effort put forth by the staff to ensure that every resident feels valued and engaged in their community.

However, while most interactions are positive, several reviewers noted areas where communication could be improved. For instance, there were moments when families felt lost or uninformed about procedures at the facility. One reviewer expressed disappointment when they struggled to figure out laundry operations due to insufficient guidance; detergent went unutilized in initial loads because they weren’t informed about the necessary button press to activate it. Such communication gaps underscored frustrations that were compounded on move-in day when expectations regarding meal options—like soup availability—were not met. Despite these setbacks, many felt that once residents understood how things worked, navigating daily life became easier.

The food served at The Residence also drew mixed reactions. While some praised the meals as quite nice—with one individual specifically noting the appeal of dining services—the inconsistency in service quality surfaced as an issue worth addressing. Some reviews suggested there was a clear divide between kitchen staff and waitstaff behavior during meal times. With claims of unhygienic conditions like leftover food on floors observed sometimes after dinner service, there seemed to be a need for increased staffing capacity in both dining areas and kitchen operations. Reviewers emphasized that while younger employees did their best amidst busy shifts, stronger leadership could enhance overall efficiency within this aspect of care.

In contrast to criticisms regarding certain operational systems, many reviewers positively highlighted the community's atmosphere filled with activities tailored for varying levels of resident engagement. From holiday parties to more structured exercise classes aimed at maintaining physical health among older adults recovering post-rehabilitation stays—a notable improvement mentioned by one family—it’s evident that social interaction remains a priority for The Residence leadership team. Many families felt reassured knowing that their loved ones had ample opportunities to foster friendships and partake in stimulating programs designed for diverse interests.

A significant point raised in several reviews touches on cleanliness and maintenance throughout the facility. Most visitors remarked on how tidy everything appeared during tours or visits; rooms were clean and bright while public spaces were well-kept as well. Families frequently commended management for maintaining high standards across living quarters which contributed significantly towards peace of mind during difficult transitions into assisted living arrangements. However, others noted instances where routine cleaning tasks—like picking up discarded items—could have been handled better.

Overall impressions reveal that The Residence at Watertown Square possesses great potential as an assisted living community that prioritizes resident wellbeing through friendly staff interactions and broad offerings of recreational activities tailored for seniors’ needs. While some operational hiccups around communications and consistency remain visible from various accounts shared by family members or current residents alike, ongoing improvements will likely cultivate an even more enriching environment over time. Facilities such as this strive not only to provide adequate care but create vibrant communities adeptly balancing safety against independence—a challenging yet compelling endeavor worthy of recognition within senior living spaces today.

This part of Watertown, Massachusetts offers a convenient and well-equipped community for senior living. With multiple CVS Pharmacies nearby, residents have easy access to medication and healthcare supplies. There are also various restaurants and cafes in the area, providing plenty of dining options. The neighborhood is not far from hospitals such as Mount Auburn Hospital and Brigham and Women's Hospital, ensuring quality medical care is easily accessible. Additionally, transportation options including MBTA stations are within a few miles, making it convenient for seniors to get around the city. Parks and places of worship are also nearby for recreational activities and spiritual nourishment. Overall, this part of Watertown provides a comfortable and well-rounded environment for seniors looking to settle down in a vibrant community.

Pharmacies

• CVS Pharmacy (0.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)

Restaurants

• Kura Revolving Sushi Bar (1.3 miles)
• McDonald's (1.5 miles)
• Sofra Bakery & Cafe (1.8 miles)
• Spring Shabu-Shabu (2.4 miles)
• La Saison Bakery (2.6 miles)
• Margaritas Mexican Restaurant (2.8 miles)
• Wendy's (3.1 miles)

Theaters

• Cinema World Majestic 7 (1.3 miles)
• Showcase SuperLux (3.1 miles)
• Kendall Square Cinema (4.7 miles)

Cafes

• Starbucks (1.6 miles)
• Flour Bakery + Cafe (3.1 miles)
• Blue Bottle Coffee (3.1 miles)
• Tatte Bakery & Cafe (3.4 miles)
• Starbucks (3.5 miles)
• Cafe Rustica (3.7 miles)
• Forge Baking Company (3.9 miles)

Hospitals

• McLean Hospital (1.9 miles)
• Mount Auburn Hospital (2.5 miles)
• Newton-Wellesley Hospital (4 miles)
• Brigham and Women's Hospital (4.4 miles)
• Boston Children's Hospital (4.4 miles)
• New England Baptist Hospital (4.7 miles)

Transportation

• MBTA Reservoir Station (2.8 miles)
• Porter Square MBTA Station (3.6 miles)
• MBTA Davis Square Station (3.7 miles)
• MBTA Riverside Station (4.1 miles)
• MBTA Fenway Station (4.3 miles)
• MBTA Union Square Station (4.6 miles)
• MBTA Kenmore Station (4.6 miles)

Places of Worship

• Parish of the Messiah (3.3 miles)
• St Paul Parish, Harvard Square (3.5 miles)
• Our Lady's Church (3.7 miles)
• St Agnes Parish-Arlington (3.8 miles)

Parks

• Newton Highlands Playground (3.7 miles)
• Grove-Cedar Bike Path (3.9 miles)
• Prospect Hill Park (4 miles)
• Summer Street Dog Park (4.4 miles)
• Rindge Park (4.4 miles)
• Tufts Park (4.5 miles)
• Larz Anderson Park (4.6 miles)

Physicians

• Harvard Vanguard Medical Associates (3.7 miles)
• Harvard Vanguard Medical Associates (3.8 miles)
• Bidmc Lowry Building (4.2 miles)
• Harvard Vanguard Medical Associates – Spinal Unit/Pain Management (4.4 miles)
• Harvard Vanguard Medical Associates (4.4 miles)
• Mass. Eye and Ear (4.5 miles)
• Harvard Medical School (4.6 miles)