Sunrise of Newton

Pros

• The facility is clean, well-designed, and has beautiful grounds that residents enjoy.
• Many staff members are caring, kind, and attentive, providing support to both residents and their families.
• Residents appreciate the delicious food offered at the facility, often claiming it is better than what they can prepare themselves.
• The activities organized by staff members help engage residents in enjoyable craft projects and social interactions.
• The new executive director is committed to improving the facility's services and care quality.
• Families feel reassured knowing their loved ones are in capable hands with a professional and empathetic staff.
• Residents find comfort in the contemporary setting of the facility and enjoy participating in various activities available to them.
• Both staff and management are described as helpful, knowledgeable, and supportive throughout transitions into assisted living or memory care.
• Sunrise of Newton stands out for its emphasis on cleanliness, attention to detail, and individualized care options for residents.

Cons

• The facility was only staffed to meet state regulations, failing to address actual resident needs or fulfill care promises.
• Residents often faced long waits for aides, who were described as rude and dismissive.
• There were consistent complaints about food quality, especially on the memory care floor.
• High staff turnover negatively impacted the consistency and quality of care provided to residents.
• Many advertised activities did not occur as scheduled, leading to residents being isolated or forgotten during mealtimes and events.
• Medication administration was frequently delayed or mishandled, which is particularly concerning for residents with specific health conditions like Parkinson's disease.
• There was a lack of communication regarding care plans and needs between families and staff members, resulting in unmet expectations for individualized care.
• Complaints about billing issues suggest a lack of clarity and organization within the facility’s management practices.
• Overall satisfaction with the facility's performance was low, with families feeling they had not received value for the high costs associated with care.

Review

The reviews of Sunrise of Newton provide a multifaceted view of the facility, revealing both commendable aspects and significant areas in need of improvement. Overall, the facility boasts a modern and aesthetically pleasing environment, with clean and well-designed spaces that many visitors find appealing. The gardens are particularly noted for their tranquility and beauty, offering residents an outdoor retreat. However, while the physical attributes of the facility receive praise, the quality of care provided to residents paints a contrasting picture.

Many reviewers express concerns about staffing issues that lead to a lack of adequate care for residents. Although some staff members are described as kind and dedicated—making genuine efforts to engage with residents through activities like crafts—many others have been criticized for being dismissive or unresponsive. Long wait times for assistance from aides have been experienced frequently, which is exacerbated by high staff turnover rates that disrupt the continuity of care. This inconsistency has left families feeling anxious about their loved ones' well-being, particularly those on memory care floors who may require more hands-on support.

Dining services at Sunrise have also been a point of contention among family members. Several reviews mention long waits related to dining services and complaints about food quality; some family members even note that meals served in memory care are not up to par with those offered in assisted living areas. Residents frequently find themselves without adequate nourishment or engaging activities when staff fail to follow through on planned events or assist them during meal times.

While some families praise the facility's pristine condition and overall aesthetic appeal—often highlighting how their loved ones enjoy participating in various activities—the reality has often fallen short of expectations set during initial tours or discussions with management. According to several reviewers, promises made regarding daily events and social interaction were not consistently fulfilled. In particular, one reviewer noted that despite an advertised schedule featuring numerous daily activities, few actually occurred, leaving their loved one isolated for long periods.

The struggle with medication administration has emerged as another serious concern highlighted by multiple reviewers. Family members reported instances where medications were administered either late or skipped entirely due to inadequate staffing during crucial times. This issue is especially troubling for residents requiring strict medication schedules, such as those dealing with chronic illnesses like Parkinson’s disease or Alzheimer’s disease. Despite reminders from concerned family members about proper administration timing and dosages, there appears to be little accountability within the facility concerning medication management.

In light of these experiences, it is clear that while Sunrise of Newton possesses potential through its appealing setting and some dedicated staff members, significant improvements are necessary before it can be recommended as a suitable place for assisted living or memory care arrangements. Families suggest that prospective residents should carefully evaluate current staffing levels and operational systems before making placement decisions at Sunrise; they emphasize that until substantial changes are implemented regarding caregiving consistency and communication around care plans—even amidst new leadership—the integrity of resident care remains questionable.

Ultimately, while personal experiences vary widely among families navigating this journey alongside their loved ones at Sunrise of Newton, collective feedback illustrates pressing needs for reform in service delivery strategies focused on creating a genuinely supportive environment tailored toward individualized resident needs rather than mere regulatory compliance.

This part of Newton, Massachusetts, offers a convenient and well-equipped neighborhood for senior living. With multiple CVS Pharmacies nearby, access to medication and healthcare is easily accessible. There are also a variety of dining options, including Kura Revolving Sushi Bar and Sofra Bakery & Cafe for social outings or quick meals. The proximity to cinemas like Cinema World Majestic 7 provides entertainment options, while cafes such as Starbucks and Blue Bottle Coffee offer cozy spots to relax. Transportation is also convenient with several MBTA stations within a few miles. For those seeking spiritual fulfillment, there are places of worship like Parish of the Messiah nearby. Additionally, there are parks like Larz Anderson Park and medical facilities such as McLean Hospital and Newton-Wellesley Hospital in close proximity for added convenience. This area provides a blend of amenities that cater to the needs and interests of seniors looking for a comfortable and vibrant community to call home.

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Wegmans (2.5 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• Kura Revolving Sushi Bar (1.8 miles)
• McDonald's (1.9 miles)
• Sofra Bakery & Cafe (2.6 miles)
• Margaritas Mexican Restaurant (2.7 miles)
• Spring Shabu-Shabu (2.9 miles)
• McDonald's (2.9 miles)
• Wendy's (3.1 miles)

Theaters

• Cinema World Majestic 7 (1.8 miles)
• Showcase SuperLux (2.3 miles)
• Kendall Square Cinema (5.2 miles)

Cafes

• Starbucks (1.9 miles)
• Blue Bottle Coffee (2.3 miles)
• Starbucks (2.9 miles)
• Flour Bakery + Cafe (3.8 miles)
• Tatte Bakery & Cafe (4 miles)
• Cafe Rustica (4.5 miles)
• Forge Baking Company (4.6 miles)

Transportation

• MBTA Reservoir Station (2.5 miles)
• MBTA Riverside Station (3.3 miles)
• Porter Square MBTA Station (4.4 miles)
• MBTA Fenway Station (4.4 miles)
• MBTA Davis Square Station (4.7 miles)
• MBTA Kenmore Station (4.9 miles)
• MBTA Union Square Station (5.2 miles)

Places of Worship

• Parish of the Messiah (2.6 miles)
• St Paul Parish, Harvard Square (4.1 miles)
• Our Lady's Church (4.3 miles)
• St Agnes Parish-Arlington (4.9 miles)

Parks

• Newton Highlands Playground (2.6 miles)
• Larz Anderson Park (4 miles)
• Prospect Hill Park (4.3 miles)
• Olmsted Park (4.4 miles)
• Jamaica Pond (4.5 miles)
• Cutler Park (4.7 miles)
• Grove-Cedar Bike Path (4.8 miles)

Hospitals

• McLean Hospital (2.8 miles)
• Newton-Wellesley Hospital (3.2 miles)
• Mount Auburn Hospital (3.3 miles)
• Brigham and Women's Hospital (4.4 miles)
• Boston Children's Hospital (4.5 miles)
• New England Baptist Hospital (4.6 miles)

Physicians

• Bidmc Lowry Building (4.2 miles)
• Mass. Eye and Ear (4.5 miles)
• Harvard Vanguard Medical Associates (4.5 miles)
• Mersi (4.5 miles)
• Harvard Medical School (4.6 miles)
• Harvard Vanguard Medical Associates – Spinal Unit/Pain Management (4.6 miles)
• Harvard Vanguard Medical Associates (4.6 miles)