Houseworks

Pros

• This event is pretty and fun.
• The Franklin Zoo event was great.
• The staff was super nice.
• This is such a great event.
• The home health aides were easy to schedule and very helpful.
• Hannah is responsive and readily available to help address changing needs and offer advice.
• Christopher was very good to work with.
• Roy repaired the wood trim on the garage doors.

Cons

• They described the service as unreliable, inconsistent, and lacking communication with customers.
• They stated that appointments were missed and that the office was difficult to reach.
• They were extremely disappointed by the service.
• They noted frustration about not being able to have the same caregivers they were using.

Review

The collection of notes paints a picture of a company that touches many parts of people's lives with care, flexibility, and reliability. Several reviewers describe Houseworks as a great place to work and a company that genuinely puts clients and their families first. One newcomer shares that the culture is kind and that daily schedules are flexible, with a supportive team around them. Another expresses gratitude for the opportunity, noting that the environment feels welcoming and that coworkers are consistently helpful. Taken together, these remarks highlight a workforce that seems to believe in what they do and in the people they serve.

A heartfelt theme across the notes is the quality of care provided to loved ones, especially in challenging situations. A reviewer caring for a mother with dementia emphasizes the compassion and dedication of the caregiver and the relationship, describing the companion as kind, invested, and a true partner in planning ahead as changes in behavior arise. The case manager, Hannah, is singled out for responsiveness and availability, with a sense that she helps families navigate evolving needs and offers practical guidance. This reader stresses how essential Houseworks feels during a difficult journey, underscoring the trust and partnership that develop over time.

Another voice calls Houseworks a godsend, recounting a period when they could not manage at home for weeks. The home health aides are described as easy to schedule and very helpful, illustrating a combination of practical efficiency and compassionate support that makes a real difference in daily life. This sentiment echoes a broader sense of relief and security that families feel when dependable care is in place, especially when the burden of caregiving is heavy and ongoing.

Beyond caregiving, the community experiences shared in these reviews convey warmth and engagement. Several entries celebrate events - small and large alike - as pleasant and well-run experiences. Remarks like "This event is pretty and fun," "Very nice time with family," and "It's amazing" signal that community activities can be as meaningful as in-home care. A specific note about a Franklin Zoo event describes it as great, with the family enjoying themselves and it being nice to meet other workers from different locations. The recurring theme is that well-organized events foster connection, joy, and a sense of belonging for both participants and staff.

The depth of appreciation for long-term relationships is particularly striking. One client reflects on a decade of partnership with Houseworks, praising the aides and supervisory decisions that have consistently met their needs. For a father living in his own apartment with 24-hour caregiver support, the service enabled him to stay independent much longer, with caregivers helping with physical therapy, daily activities, medications, and meaningful engagement such as watching shows and sharing stories. The caregivers and supervisors are described as a reliable, family-like presence who even alert relatives during emergencies. The reviewer's strong recommendation - paired with a light-hearted note about not wanting to swap their current team - speaks to the depth of trust that can develop in ongoing care.

Not every review is unmarred by concern. One family voices frustration with unreliable and inconsistent care, citing missed appointments, communication gaps, and difficulty reaching the office despite it being located at the mom's nursing home. This candid perspective serves as a reminder that even highly valued services must maintain consistent communication and reliability to meet the expectations of families who depend on them daily. It is a important counterpoint that underscores the complexity of delivering flawless service consistently.

In a different vein, several entries celebrate excellent workmanship and responsive service from local contractors. Roy, for example, delivered a great quote and a complete repair on wood trim damaged by a nibbling woodchuck, with a friendly demeanor and a thorough cleanup of nails and debris. Juan assisted by cleaning up the driveway and patching a crumbling section of the garage floor, leaving everything looking pristine. The collaboration between Roy and Juan is described as exemplary, reinforcing the idea that trusted professionals can make a tangible difference in the maintenance and comfort of home life.

The closing notes bring together a sense of satisfaction with both product and service. Small devices that let in a surprising amount of light through a modest opening are praised, along with Christopher's good working relationship and strong customer care. The reviewer expresses happiness with the outcome and signals a willingness to pursue similar solutions again in the future, underscoring how positive experiences with home improvements can complement in-home care. Taken as a whole, the collection of experiences suggests a company and network of professionals who collectively contribute to safer, more engaging, and more comfortable family life - though it's clear that ongoing attention to communication and reliability remains essential to serve every family well.

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Wegmans (2.7 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• Kura Revolving Sushi Bar (1.5 miles)
• McDonald's (1.6 miles)
• Sofra Bakery & Cafe (2.2 miles)
• Spring Shabu-Shabu (2.6 miles)
• Margaritas Mexican Restaurant (2.8 miles)
• La Saison Bakery (3.2 miles)
• Wendy's (3.2 miles)

Theaters

• Cinema World Majestic 7 (1.5 miles)
• Showcase SuperLux (2.5 miles)
• Kendall Square Cinema (5 miles)

Cafes

• Starbucks (1.6 miles)
• Blue Bottle Coffee (2.5 miles)
• Starbucks (3.2 miles)
• Flour Bakery + Cafe (3.4 miles)
• Tatte Bakery & Cafe (3.7 miles)
• Cafe Rustica (4.1 miles)
• Forge Baking Company (4.3 miles)

Transportation

• MBTA Reservoir Station (2.4 miles)
• MBTA Riverside Station (3.6 miles)
• Porter Square MBTA Station (4.1 miles)
• MBTA Fenway Station (4.3 miles)
• MBTA Davis Square Station (4.3 miles)
• MBTA Kenmore Station (4.7 miles)
• MBTA Union Square Station (4.9 miles)

Hospitals

• McLean Hospital (2.6 miles)
• Mount Auburn Hospital (2.9 miles)
• Newton-Wellesley Hospital (3.5 miles)
• Brigham and Women's Hospital (4.3 miles)
• Boston Children's Hospital (4.3 miles)
• New England Baptist Hospital (4.5 miles)

Places of Worship

• Parish of the Messiah (2.9 miles)
• St Paul Parish, Harvard Square (3.7 miles)
• Our Lady's Church (4.2 miles)
• St Agnes Parish-Arlington (4.5 miles)

Parks

• Newton Highlands Playground (3 miles)
• Larz Anderson Park (4.1 miles)
• Prospect Hill Park (4.3 miles)
• Olmsted Park (4.4 miles)
• Grove-Cedar Bike Path (4.5 miles)
• Jamaica Pond (4.5 miles)
• Summer Street Dog Park (4.8 miles)

Physicians

• Bidmc Lowry Building (4.1 miles)
• Harvard Vanguard Medical Associates (4.2 miles)
• Harvard Vanguard Medical Associates (4.3 miles)
• Mass. Eye and Ear (4.3 miles)
• Harvard Vanguard Medical Associates – Spinal Unit/Pain Management (4.4 miles)
• Harvard Medical School (4.4 miles)
• Harvard Vanguard Medical Associates (4.4 miles)