House Works in Newton, MA

Pros

• They love the clients.
• The company is a great place to work.
• The team is kind and colleagues enjoy each day.
• Schedules are flexible and everyone is helpful.
• She is beautiful.
• Houseworks is a reliable partner providing quality care at home.
• The case manager Hannah is responsive and offers helpful advice.
• The caregivers are compassionate and invested.
• The home health aides were a godsend, easy to schedule, and very helpful.
• The Franklin Zoo event was great and families enjoyed themselves.
• The event is pretty and fun.
• They had a very nice time with family.
• It is amazing.
• The event was great; the kids had a blast and the staff were super nice.
• It is always a good day.
• The environment is good.
• It is a good place.
• Clients have experienced wonderful aides and good supervisory decisions over ten years.
• Houseworks caregivers enable seniors to live at home with 24-hour support, keeping them active and safe.
• The caregivers and their supervisors are great and feel like family.
• Roy provided a great quote and did a beautiful job repairing the wood trim.
• Juan cleaned up nails and debris from the driveway.
• Roy patched a crumbling garage floor and everything looks great.
• The devices let in a lot of light from a small opening.
• Christopher is very easy to work with.
• They are very happy and would choose this route again in the future.

Cons

• The reviewer describes the service as unreliable, inconsistent in care, and lacking communication with customers.
• They miss appointments and are difficult to reach.
• The reviewer is extremely disappointed.
• They cannot provide the same caregivers the reviewer relies on, due to availability.

Review

House Works in Newton, MA is best suited for families who want to keep a loved one at home while receiving professional, closely coordinated care - especially when memory challenges or dementia are part of the picture. The model leans into continuity: 24/7 caregiver coverage, stable staffing, and a case-management approach that coordinates medications, PT reminders, doctor visits, and daily activities. Families that treasure a partner who notices changes early and helps plan ahead will find the most value here. The scheduling is described as flexible, and caregivers are presented as compassionate, invested, and capable of maintaining a familiar routine that reduces the fear and disruption of aging at home.

That said, there are clear guardrails: not every family will be comfortable with the risk of occasional scheduling gaps or hard-to-reach communications. A few reviews describe unreliable follow-through or missed appointments, despite a local office presence. For loved ones who require absolute reliability, or for households that demand proactive, zero-delay communication, these gaps can be meaningful. Similarly, families needing on-site oversight at a nursing facility rather than home-based care may want to compare options with more centralized scheduling and guaranteed response times. In short, this provider shines where flexibility and relationship-based care matter most, but non-negotiables around reliability may point elsewhere.

On balance, the core strengths - compassionate aides, long-standing caregiver relationships, and proactive supervision - tend to offset the negatives for most clients. The best outcomes come when a case manager (notably Hannah) is responsive and helps the family navigate changes as dementia progresses, coordinating medications, ensuring activities, and alerting families to emergencies. The ability to keep a loved one at home with 24/7 coverage, rather than moving to a nursing home, is repeatedly cited as a life-changing advantage. The continuity of staff over time, with families speaking of caregivers almost like family, gives a sense of security that often overcomes occasional scheduling hiccups.

Caregivers are described as engaged, with the client living at home often maintaining routines, participating in in-building activities, and receiving reminders and companionship that help memory care and therapy keep momentum. The program emphasizes planning ahead and partnering with family to manage changes. The presence of a dedicated case manager creates a clear point of contact, and families note that caregivers call relatives during emergencies, which reduces anxiety. The social aspects - events, interaction with other clients and staff - help counter isolation and maintain quality of life, reinforcing the argument that home-based care can preserve dignity and independence.

When choosing, families should verify fit on several axes: caregiver continuity and compatibility with the loved one's personality, the case manager's responsiveness, and the agency's ability to scale 24/7 coverage without lapses. Request references from clients with similar needs, ask about backup coverage during holidays or staff shortages, and clarify how scheduling disruptions are handled. Consider a trial period or staged increase in care hours to test reliability. Finally, align expectations with budget, ensure services include medication management, PT reminders, doctor coordination, and social activities, and compare to a facility-based option that offers on-site supervision and know-how in dementia care.

In practical terms, House Works is a practical, high-touch choice for Newton families who want to keep loved ones safely at home while benefiting from steady caregiver relationships and active supervision. The service delivers meaningful advantages in independence, continuity, and daily momentum - especially for dementia care - yet it demands tolerance for occasional scheduling friction and a preference for proactive case management. For families where reliability and quick, unambiguous communication are non-negotiable, it is wise to evaluate alternatives with stronger guarantees. For those prioritizing home-based living with a trusted, engaged team, House Works deserves a close look: arrange a conversation with Hannah, review staffing patterns, and map out a clear care plan that mirrors the loved one's goals.

This part of Newton, Massachusetts offers a convenient and diverse range of amenities for seniors looking to live in a vibrant community. With numerous pharmacies, restaurants, cafes, theaters, places of worship, parks, hospitals, and physicians’ offices within a short distance, residents have easy access to essential services and recreational activities. The area is well-connected by public transportation with several MBTA stations nearby, making it convenient for seniors to travel around the city. Additionally, there are plenty of green spaces like Larz Anderson Park and Jamaica Pond where seniors can enjoy nature and outdoor activities. The presence of reputable hospitals such as McLean Hospital and Newton-Wellesley Hospital ensures access to quality healthcare facilities in close proximity. Overall, this part of Newton provides a comfortable and welcoming environment for seniors seeking a dynamic neighborhood with a variety of amenities at their disposal.

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Wegmans (2.5 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• Kura Revolving Sushi Bar (1.8 miles)
• McDonald's (1.9 miles)
• Sofra Bakery & Cafe (2.6 miles)
• Margaritas Mexican Restaurant (2.7 miles)
• Spring Shabu-Shabu (2.9 miles)
• McDonald's (2.9 miles)
• Wendy's (3.1 miles)

Theaters

• Cinema World Majestic 7 (1.8 miles)
• Showcase SuperLux (2.3 miles)
• Kendall Square Cinema (5.2 miles)

Cafes

• Starbucks (1.9 miles)
• Blue Bottle Coffee (2.3 miles)
• Starbucks (2.9 miles)
• Flour Bakery + Cafe (3.8 miles)
• Tatte Bakery & Cafe (4 miles)
• Cafe Rustica (4.5 miles)
• Forge Baking Company (4.6 miles)

Transportation

• MBTA Reservoir Station (2.5 miles)
• MBTA Riverside Station (3.3 miles)
• Porter Square MBTA Station (4.4 miles)
• MBTA Fenway Station (4.4 miles)
• MBTA Davis Square Station (4.7 miles)
• MBTA Kenmore Station (4.9 miles)
• MBTA Union Square Station (5.2 miles)

Places of Worship

• Parish of the Messiah (2.6 miles)
• St Paul Parish, Harvard Square (4.1 miles)
• Our Lady's Church (4.3 miles)
• St Agnes Parish-Arlington (4.9 miles)

Parks

• Newton Highlands Playground (2.6 miles)
• Larz Anderson Park (4 miles)
• Prospect Hill Park (4.3 miles)
• Olmsted Park (4.4 miles)
• Jamaica Pond (4.5 miles)
• Cutler Park (4.7 miles)
• Grove-Cedar Bike Path (4.8 miles)

Hospitals

• McLean Hospital (2.8 miles)
• Newton-Wellesley Hospital (3.2 miles)
• Mount Auburn Hospital (3.3 miles)
• Brigham and Women's Hospital (4.4 miles)
• Boston Children's Hospital (4.5 miles)
• New England Baptist Hospital (4.6 miles)

Physicians

• Bidmc Lowry Building (4.2 miles)
• Mass. Eye and Ear (4.5 miles)
• Harvard Vanguard Medical Associates (4.5 miles)
• Mersi (4.5 miles)
• Harvard Medical School (4.6 miles)
• Harvard Vanguard Medical Associates – Spinal Unit/Pain Management (4.6 miles)
• Harvard Vanguard Medical Associates (4.6 miles)