Griswold Special Care

Pros

• Laura E. praised Griswold for professional communication and genuine caring, noting a wonderful weekly caregiver.
• She appreciated Griswold's proactive follow-up after visits to ensure her mom's needs were met.
• Sarah highlighted the caregiver's ability to keep Victor safe, keep the home clean, and stay calm under pressure.
• Gerwin Neumann, MD, called Griswold "First-class" and "better than others."
• Deborah stated Griswold was doing a great job and that her mother enjoyed the care, gaining peace of mind.
• Rita described the aides as great and the office personnel as excellent.
• The COVID-era story credited Griswold with rapid response, 24-hour coverage, caregiver notes, and a smooth transition to assisted living.
• Maryann and Patti were extremely responsive, and Dan assisted with long-term care insurance.
• Overall, families noted improved quality of life for their loved ones and meaningful, respectful caregiver relationships.

Cons

• Joan Carew is very unprofessional in her recruitment efforts.
• She repeatedly contacted the applicant to fill out an application, even though the applicant had no certification.
• She later claimed she had not spoken to the applicant's reference, contradicting prior statements.
• She suggested the job may not be right for the applicant after numerous outreach attempts.

Review

Griswold Home Care consistently earns high marks from families who rely on their services to keep loved ones safe, comfortable, and engaged at home. Across multiple testimonies, clients describe caregivers who provide more than basic assistance - offering companionship, running errands, and helping with daily routines in ways that help their aging or ailing relatives maintain dignity and a sense of normalcy. The experiences span long-term support, weekend coverage, and even crisis moments, all pointing to a program that aims to preserve independence while delivering steady, reliable assistance.

One thread that runs through many reviews is the company's emphasis on professional, ongoing communication. A reviewer, Laura E., describes a new relationship with Griswold where a representative checked in after each visit to ensure everything was going well and to see if additional needs could be addressed. This level of follow-up is echoed by others who highlight the consistent contact from Griswold's team, which helps families feel informed and in control as care needs evolve. In one testimonial, the sentiment is summed up with appreciation for the "professional communication and genuine caring" shown by Griswold staff, reinforcing the impression that families are partners in the care plan rather than merely recipients of service.

Caregivers themselves are repeatedly cited as a major strength. In one account, a caregiver named Sarah is singled out for the thoughtful, effective care she provided for Victor, with a family member saying they "don't think we could have had anyone better to work with Victor." Another unnamed client praises the caregivers for maintaining Victor's safety and well-being, managing challenging circumstances with composure, keeping the living environment clean, and ensuring his overall health. These reflections suggest that Griswold's caregivers are not only capable of performing tasks but also skilled at navigating complex caregiving situations with patience and professionalism.

While the vast majority of feedback is positive, a single review serves as a reminder that experiences with individual staff members can vary. In this case, the reviewer describes Joan Carew as "very unprofessional," recounting repeated outreach to fill out an application despite no certification, inaccurate assurances about references, and a feeling that the process became mismanaged. The reviewer notes that she was told the job might not be the right fit after a sequence of miscommunications. This critique stands in contrast to the broader pattern of praise but is important for illustrating that, like any service organization, Griswold's individual interactions can differ and that some applicants or clients may encounter problematic exchanges.

There are also deeply moving, in-depth stories that showcase Griswold's role in navigating difficult health journeys and medical logistics. One family recalls March 2020, when their 92-year-old father, who had dementia, suffered a fractured hip and required extended rehab. The hospital encouraged sitters, and Griswold's team stepped in with 24-hour coverage at a reasonable cost. They provided a caregivers notebook to share daily progress notes, and even during a strict COVID-19 lockdown, the staff helped coordinate scheduled phone calls for seven siblings and the family's close friend. The caregivers sent photos of notes and remained consistent as the patient transitioned from rehabilitation back to assisted living, with Griswold helping to pack belongings and oversee the move. Throughout, Maryann and Joan coordinated care, enabling continuity of support and keeping the family connected even when facilities restricted in-person visits.

Testimonials also emphasize the broad range of benefits Griswold provides beyond basic assistance. Several families credit Griswold not only with physical care and safety but also with improving the overall quality of life for their loved ones. Deborah writes that her mother's continued enjoyment of her home health care workers gives her essential peace of mind. Rita notes that the home health aides who cared for her husband were "great," and she commends not only the aides but the office staff for their responsiveness and for helping with placement when needed. A physician, Dr. Gerwin Neumann, MD, describes Griswold as "First-class! Better than others we've experienced," underscoring the high level of trust that professionals place in Griswold's services. In several accounts, the caregivers are praised for handling delicate situations with grace, while also ensuring safety, cleanliness, and ongoing communication with family members.

Across this mosaic of experiences, several families highlight Griswold's thoughtful approach to planning and coordination. Maryann and Patti are repeatedly lauded for being exceptionally responsive and willing to bend over backward to meet needs, while Dan is recognized for assisting with the complex world of long-term care insurance. The recurring message is that Griswold's team is not just providing care in the moment but actively supporting families in shaping and adapting long-term plans to improve a loved one's quality of life. Families emphasize that this combination - reliable caregivers, proactive communication, and strong administrative support - creates a foundation of safety, dignity, and connection for their loved ones.

In sum, these stories paint a picture of Griswold Home Care as a service that consistently delivers compassionate, professional support tailored to each family's unique needs. The caregivers are praised for their competence, empathy, and ability to manage difficult circumstances while keeping a focus on safety and daily well-being. The office and management teams are repeatedly acknowledged for responsive, thorough communication, careful placement, and diligent coordination - especially during crises or rapid changes in care requirements. While there are occasional concerns about individual staff interactions, the overall sentiment across these reviews is a strong endorsement of Griswold's ability to enhance safety, preserve independence, and enrich the daily lives of both seniors and their families.

Welcome to Needham Heights, Massachusetts - a vibrant and convenient neighborhood with a variety of amenities to suit your lifestyle. With multiple cafes such as French Press Bakery & Cafe, pharmacies like Walgreens and CVS Pharmacy, and a range of restaurants including Echo Bridge Restaurant and Truly Yogurt, you'll never be short of options for dining or picking up essentials. Stay active and enjoy the outdoors at nearby parks such as Newton Highlands Playground and Cutler Park. For any medical needs, rest assured knowing that hospitals like Newton-Wellesley Hospital and physicians like Dedham Medical are just a short distance away. Transportation via MBTA stations like Riverside Station and Reservoir Station make getting around easy, while places of worship such as Temple Shir Tikva offer spiritual fulfillment. And if you're looking for entertainment, catch a movie at theaters like Cinema World Majestic 7 or AMC Framingham 16. Needham Heights has something for everyone to enjoy in this welcoming community.

Cafes

• French Press Bakery & Cafe (1 miles)
• Starbucks (3.6 miles)
• Blue Bottle Coffee (4.1 miles)
• Starbucks (4.5 miles)
• Starbucks (6.1 miles)
• Mike's Donuts (6.7 miles)
• Tatte Bakery & Cafe (7.9 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.7 miles)
• Wegmans (3.6 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.3 miles)

Restaurants

• Echo Bridge Restaurant (1.4 miles)
• McDonald's (1.8 miles)
• Truly Yogurt (2.7 miles)
• Corrib Pub & Restaurant (4.3 miles)
• Chick-Fil-A (4.4 miles)
• Eggs & Thai Cafe (4.7 miles)
• Morse Tavern (5.2 miles)

Parks

• Newton Highlands Playground (2.1 miles)
• Cutler Park (2.2 miles)
• Larz Anderson Park (5.5 miles)
• Natick Common (5.6 miles)
• Pagel Playground (6.2 miles)
• Jamaica Pond (6.4 miles)
• Olmsted Park (6.5 miles)

Hospitals

• Newton-Wellesley Hospital (2.4 miles)
• West Roxbury VA Hospital (3.8 miles)
• New England Baptist Outpatient Care Center (6 miles)
• Lemuel Shattuck Hospital (7 miles)
• New England Baptist Hospital (7.2 miles)
• McLean Hospital (7.2 miles)
• Brigham and Women's Hospital (7.3 miles)

Physicians

• Dedham Medical (2.7 miles)
• Mersi (5.8 miles)
• Bidmc Lowry Building (7.2 miles)
• Mass. Eye and Ear (7.2 miles)
• Harvard Medical School (7.4 miles)
• Pediatric Associates of Wellesley (7.6 miles)
• Guild Medical Center (7.6 miles)

Transportation

• MBTA Riverside Station (2.9 miles)
• MBTA Reservoir Station (5.4 miles)
• Readville (6.7 miles)
• Route 128 station (7.6 miles)
• MBTA Fenway Station (7.7 miles)

Places of Worship

• Parish of the Messiah (3.4 miles)
• Temple Shir Tikva (7 miles)
• Saint Catherine of Siena Parish (7.2 miles)
• Our Lady's Church (7.8 miles)

Theaters

• Showcase SuperLux (3.9 miles)
• Cinema World Majestic 7 (6.1 miles)
• AMC Framingham 16 (7.8 miles)