Webster Green in Needham, MA
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757 Highland Ave, Needham, MA 02494
For more information about senior living options: (844) 490-3973
Terrance the maintenance guy is awesome, very timely, and kind, and he promptly replaced the microwave when it caught fire. Derry is doing great. Derry was supportive and attentive. The team changed microwave bulbs and the dishwasher gasket promptly within two days. The apartment is beautiful and the management is great. The maintenance team communicated well and promptly resolved a lockout with a locksmith.
The scheduled meeting with Javier did not happen because he didn't show up, and the resident couldn't get inside to warm up in the -1?F feel-like temperature. The management was irresponsible. The reviewer had to give a 1-star rating just to post this misery. Inquiries about the property received no response; information requests were ignored. The building was infested with mice and maintenance did not solve the problem. The maintenance is the worst: it took eight months to fix a closet light and two months to fix a broken fridge handle, with ongoing neglect. The property is described as slum-like with high rent. Management is unresponsive and takes months to reply. There is a troubling problem with mice infestation and it is not being properly addressed. It is not a safe place to live. The office staff were abrupt and unhelpful, and there were misrepresentations about listings. Rent has increased by nearly $500 in two years, and about 10% each year.Webster Green in Needham is best suited for seniors who want a polished, well-located apartment and can tolerate uneven property-management performance in exchange for generally responsive maintenance and a pleasant living space. The draws are clear: attractive units, a desirable Needham address, and maintenance staff who can be timely and personable when problems arise. For residents who prize a tidy, amenity-rich setting and are comfortable navigating the occasional hiccup in management, Webster Green can still feel like a solid home option.
On the positive side, several residents note that the apartments themselves are beautiful, with management capable of delivering concrete fixes when needed. Maintenance staff, particularly individuals highlighted by tenants, are described as timely, approachable, and effective in handling routine repairs - bulbs changed promptly, dishwashers serviced, and even emergency responses when access was limited or issues escalated. In moments when a resident was locked out, quick coordination with on-call teams and a responsive emergency line produced relief in a short window. Those who value competent handiwork and clear, direct maintenance communication will find a meaningful offset to some daily friction.
Yet the downsides are persistent and frequent enough to reframe Webster Green as a tough call for most seniors who depend on predictable service and a safe, pest-free environment. The most serious red flag is a reported mice infestation that, in several accounts, was not adequately addressed and left residents feeling exposed to ongoing risk. Complaints describe offsite management, slow or absent follow-through on repairs, and a culture where basic fixes - like closet lights, door systems, or broken appliances - drag on for months. These maintenance delays, paired with a perception that proactive infestation control and health-compliant practices are not consistently prioritized, undermine trust in the core promise of a comfortable, secure home.
Safety and cleanliness concerns compound the maintenance gaps. Multiple reviews portray a recurring pattern of unresponsiveness from the office, abrupt or indifferent interactions with staff, and a sense that the property's upkeep and trash management do not meet reasonable expectations for a senior community. When higher-maintenance issues - such as structural repairs, pest management, or safety-related fixes - unfold slowly, they disproportionately affect older residents who may have limited mobility or heightened health concerns. In such an environment, even well-appointed units can feel undermined by the surrounding operational instability.
The balance between pros and cons tilts toward caution. For those who can tolerate imperfect management and are able to advocate effectively for timely service, the favorable aspects - quality apartment finishes, a pleasant neighborhood feel, and demonstrated maintenance competency in specific cases - offer real value. However, this offset is not universal. The most meaningful risks for seniors hinge on pest control, rapid repair cycles, and consistent, empathetic on-site management. If these core expectations are non-negotiable, Webster Green's prevailing pattern of delayed responses and reported infestations argues strongly for exploring alternatives before committing.
Families evaluating Webster Green should enter with a clear set of criteria and closing questions. Probe maintenance response times for routine and emergency repairs, request a documented pest-control history, and verify whether on-site managers are present or offsite and how escalation channels operate. Ask for a written repair SLA, current tenant references, and details on rent history, including any escalation schedules and what caps exist on annual increases. Inquire about noise management, neighbor relations, pet policies, and how the community handles trash, common-area cleanliness, and safety checks. While some residents have found pockets of reliability and comfort, the broader pattern requires careful vetting and a readiness to advocate persistently.
In the end, Webster Green may suit independent seniors who value a bright, well-appointed living space and can navigate occasional management friction without needing intensive assistance. For families prioritizing consistent, pest-free environments, rapid maintenance cycles, and consistently professional on-site leadership, the context here recommends cautious comparison with alternatives that offer stronger assurances in those domains. The decision hinges on how much weight is placed on proximity and unit quality versus the certainty of dependable service and a safer, more orderly living experience.
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Gen Edw L Logan International (13 miles away)Webster Green in Needham, MA is a vibrant assisted living community situated in a convenient location that offers easy access to various amenities and services. With its prime location, residents can enjoy the best of both worlds as they are surrounded by the tranquility of nature while still being close to all necessary facilities.
The community boasts a desirable selection of four cafes nearby, providing residents with ample opportunities to socialize over a cup of coffee or enjoy a delicious pastry. Additionally, the presence of six restaurants nearby ensures that residents have diverse dining options within reach, allowing them to explore different cuisines and dine out with friends and family.
For those who cherish spending time outdoors, Webster Green is fortunate to have two parks nearby. These green spaces offer lush landscapes for leisurely strolls, picnics, or simply enjoying the fresh air. In addition to the parks, there is also one transportation option available nearby, making it convenient for residents to travel around the area or visit nearby attractions easily.
The community places great importance on ensuring the health and well-being of its residents. With nine pharmacies nearby, medication management becomes hassle-free as residents have easy access to their prescribed medications. Moreover, having a physician in close proximity provides peace of mind knowing that medical attention is readily available when needed.
Webster Green also prioritizes spiritual well-being by offering a place of worship located just steps away from the community. This allows residents to nurture their faith and partake in religious activities without having to travel long distances.
Furthermore, being situated near two hospitals ensures that prompt medical care can be accessed in case of emergencies or routine check-ups. This proximity promotes a sense of security among residents who can rest assured knowing that quality healthcare services are conveniently within reach.
Overall, Webster Green in Needham, MA offers a highly desirable lifestyle where seniors can embrace independence while benefiting from an array of amenities and services just moments away.
Located in Needham, Massachusetts, this area offers a range of amenities for seniors looking to settle down in a vibrant community. With several cafes like French Press Bakery & Cafe and Blue Bottle Coffee nearby, residents can enjoy leisurely mornings or social gatherings with friends. For dining options, Echo Bridge Restaurant and Eggs & Thai Cafe offer delicious meals close by. The proximity to pharmacies such as Walgreens and CVS Pharmacy ensures easy access to essential medications and healthcare needs. Nearby parks like Newton Highlands Playground and Larz Anderson Park provide opportunities for outdoor recreation and relaxation. Additionally, there are reputable hospitals like Newton-Wellesley Hospital and New England Baptist Hospital nearby for quality medical care. Transportation options are also convenient with MBTA stations like Riverside Station within a few miles. Places of worship such as Parish of the Messiah offer spiritual fulfillment for those seeking a sense of community and belonging. Overall, this part of Needham provides a well-rounded environment for seniors seeking a comfortable and fulfilling lifestyle.
Webster Green is located at 757 Highland Ave, Needham, MA 02494 in Norfolk County, Massachusetts
Yes, Webster Green allows both dogs and cats.
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