Perfect Care Inc

Pros

• The staff are phenomenal with clients.
• HR is amazing and professional.
• The RA feels welcomed and their needs are accommodated.
• Perfect Care is a place where one can open up and feel safe.
• The agency would be rated 100 by the reviewer.
• The company is recommended for employment and for receiving services.
• The staff are friendly and caring.
• Perfect Care is considered the best agency in this line of work.
• The office staff are supportive.
• Perfect Care cares about both its staff and its clients; it maintains a good balance.
• The employee has no intention of leaving.

Cons

• This agency is one of the most unprofessional companies I've ever encountered.
• They show absolutely no care for their employees, provide no real training, and seem to hire just about anyone without regard for qualifications.
• Instead of taking responsibility, management constantly pushes their own problems onto staff, making excuses like "we have over 100 employees and clients to oversee" rather than actually solving issues.
• It's clear they value numbers over people - both employees and clients end up suffering because of it.
• Horrible service.
• They don't follow through with what they say they're going to do.
• They either don't show up or, if you're lucky, may call past the time they are to be there and say they're not coming.
• They also will send you bills for the days they don't show.

Review

Perfect care emerges in reviews as a study in contrasts: a workplace that some describe as a welcoming, supportive environment filled with caring people, and a service that others condemn as disorganized and unprofessional. On the positive side, several comments highlight staff who genuinely connect with clients and colleagues. The praise centers on the people - office teams, HR, and frontline caregivers - who are described as phenomenal, amazing, and welcoming. One reviewer even calls the staff "phenomenal with their clients" and notes that HR has been "amazing and professional." Another appreciates the experience as a compassionate home-like atmosphere, stating that "Perfect care is another home where you can open up and feel safe," and even offers a wholehearted "?" rating. The sentiment is clear: when things work, the human touch is strong and real.

A second set of positive remarks focuses on long-term engagement and the sense of balance within the organization. A reviewer who has been with Perfect care for nearly two years says it is "the best agency that people in my line of work can work for." They emphasize that the office staff are consistently there to support the field team, countering any impression of inaccessibility. The same voice notes pride in working with clients and making a difference in their lives, underscoring that the company "cares about both their staff and their clients," achieving a "good balance." This perspective portrays the agency as a place where tenure and meaningful client work reinforce a strong, supportive culture.

Yet the praises are matched, in roughly equal measure, by pointed criticisms from other reviewers who describe the agency as unprofessional and unaccommodating. One harsh evaluation would give "0 starts if was allowed," calling it "one of the most unprofessional companies I've ever encountered." The core complaints allege a lack of genuine care for employees, insufficient training, and a hiring approach that prioritizes numbers or qualifications inconsistently. The reviewer accuses management of pushing their problems onto staff and failing to take responsibility, suggesting that the focus on metrics over people leaves both workers and clients disadvantaged. In this view, the organization's strengths are more about rhetoric of care than about consistently delivered service.

Another negative thread concentrates on service failures and communication breakdowns. A reviewer characterizes the company's service as "horrible" and urges others to Think Twice, citing the office's failure to call when a care aide calls out sick. The case manager is described as having a "nastiest attitude," with a pattern of swearing and a lack of follow-through on commitments. The reviewer recounts a specific confrontation in which the case manager began discussing topics not intended for the meeting, escalated into yelling, and ultimately left the reviewer's apartment after a confrontation. The fallout included losing a planned home visit and missing an eye surgery follow-up appointment, with no proactive contact from the agency about rescheduling. This narrative paints a picture of a system where friction and poor communication seriously affect patient care and trust.

A separate negative account emphasizes unreliability and rudeness, portraying care that is "sub-par IF someone shows up for scheduled time." The reviewer says that the agency may not show up, or if they do, they arrive late or do not show at all, and that bills continue to arrive for days when no care was provided. The recurring theme is one of inconsistency and perceived disrespect for both clients and their families, with financial claims added to the frustration of unavailable or uncommunicative staff. Taken together, these accounts portray a pattern of unreliable service that undermines the positive experiences elsewhere in the same organization.

Across all reviews, the picture that emerges is a workforce with real strengths and genuine warmth, but also with significant governance and reliability challenges. The positive voices celebrate dedicated staff, welcoming HR, and the sense that care can feel like a supportive, home-like environment. The negative voices, however, warn of a disconnect between stated values and everyday practice: insufficient training, high staff turnover, and management approaches that leave both employees and clients feeling neglected or dismissed. The most vivid tensions center on communications - whether the office can be reached when needed, whether case managers fulfill commitments, and whether clients are kept informed when personnel changes or absences occur.

In the end, Perfect care appears to be a place where experiences diverge dramatically depending on the encounter, the specific team involved, and the day-to-day realities of scheduling and oversight. For some, it is a beacon of supportive, respectful treatment of both staff and clients, with colleagues who feel valued and heard. For others, it is a fragmented system where promises are not kept, accountability is questioned, and outreach to clients and families is inconsistent. Readers weighing whether to engage with this agency should consider both sides: the uplifting stories of care and community, and the cautions about reliability and communication that underpin the more critical reviews. The variance suggests that outcomes may hinge as much on local leadership and team dynamics as on the agency's stated commitments to care.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.1 miles)
• Alexander's Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• Lo Kai Restaurant (1.4 miles)
• China Star (2.6 miles)
• McDonald's (2.6 miles)
• McDonald's (3.3 miles)
• Tavern in the Square (3.3 miles)
• McDonald's (3.3 miles)
• Burger King (3.5 miles)

Physicians

• Global Care Group MD (2.4 miles)
• Massachusetts Eye Associates (3.4 miles)
• Chelmsford Family Practice (3.7 miles)
• Pelham Healthcare (4.3 miles)
• Mark Gilchrist, MD (4.5 miles)
• Harvard Vanguard Medical Associates (4.6 miles)
• Allergy & Asthma Specialists, PC (4.7 miles)

Cafes

• Heav'nly Donuts (2.9 miles)
• Starbucks (3.6 miles)
• Aroma Joe's (4.2 miles)
• Triangle Store And Deli (4.4 miles)
• Panera Bread (7.1 miles)
• Starbucks (7.1 miles)
• Pressed Cafe (7.6 miles)

Parks

• Friendship Park (5.4 miles)
• Benson's Park (8.5 miles)

Places of Worship

• La Iglesia De Jesucristo De Los Santos De Los Últimos Días (6 miles)
• First Baptist Church (7 miles)

Hospitals

• Tewksbury Hospital (6.5 miles)

Theaters

• AMC Tyngsboro 12 (6.7 miles)