Best Personal Home Care

Pros

• Reviewers praised Brockton Home Health Agency for outstanding care, professionalism, and compassion.
• The caregivers were described as highly skilled and genuinely caring, going above and beyond.
• The staff were recognized for their professionalism, respect, and trustworthiness.
• The transportation service was praised for being helpful, with clean cars and respectful, friendly drivers.
• Drivers such as Cl?ment and Jean Max were singled out for excellent service.
• Office staff were noted for great customer service and responsiveness.
• Regina received praise for exceptional service, reportedly making up for management shortcomings.

Cons

• The reviewer felt disappointed, disgusted, and hurt by the service.
• The drivers left the elderly father sitting on a porch table in cold, rainy weather and drove away without a word.
• There was a severe lack of communication, and the drivers implied the problem wasn't theirs.
• Two elderly individuals were left on the porch, unable to communicate or ascend stairs on their own.
• The drivers claimed the stretcher would not fit and did not attempt any accommodation.
• They left without speaking or showing any care, increasing the risk of injury.
• The ramp was unsafe and terrifying for a wheelchair user, requiring back-up and momentum.
• The reviewer vowed never to use or recommend the Brockton Home Health Agency again.

Review

Brockton Home Health Agency (BHHA) appears in this collection of experiences as a provider that can deliver deeply compassionate, professional in-home care for many clients, but also one that has sparked serious safety concerns for others. One particularly jarring incident centers on an 84-year-old father who had just spent two months recovering from a broken hip and surgery. He was scheduled for an 11:00 am pickup to come home from a rehab facility, but the timing proved chaotic. The ride and stretcher, essential for someone with limited mobility, were late - almost two hours by the time the doorbell finally rang. Instead of aid arriving to help, an 86-year-old mother found her son sitting on a porch table in cold and rainy weather, and the drivers whom she approached allegedly left without a word or any attempt to check on him. They pulled away, leaving an elderly man on a porch and a family in distress, which the reviewer felt spoke volumes about how little concern the drivers showed for a vulnerable patient.

The aftermath of that afternoon left a lasting impact. The family called the number on the van to report what had happened, asking what they had actually paid for when the service clearly hadn't met basic expectations of safety and care. The company summoned the drivers to return, but they were slow to do so, and the reviewer emphasizes that she wasn't in a position to wait while her father's safety and comfort were at stake. With the patient on the second level and unable to communicate effectively, the family took on the physically demanding and deeply emotional task of getting him upstairs - guided by a physical therapist's instructions - before the drivers finally arrived. One driver's attempt to justify the situation by claiming the stretcher wouldn't have fit felt invalid to the reviewer, who had already shown the entryway's spaciousness and high ceilings as proof that a proper transfer should have been feasible with communication and care.

The next-day pain and sense of negligence were palpable in the review. The father woke with significant pain from the climb and the entire family bore the emotional and physical burden of the ordeal. The reviewer makes it clear that the experience shattered trust and left them vowing never to use BHHA again or refer others to the agency. The emphasis is not solely on a single misstep, but on a lapse that could have resulted in a fall, further injury, or worse, given the father's age and limited mobility. It's a stark reminder that even when care is otherwise good, a transportation mishap can cast a long shadow over an entire relationship with a home health provider.

If these distressing experiences are not representative of the whole, they sit alongside a significant body of praise for BHHA. A number of reviewers highlight outstanding care, noting the professionalism and genuine compassion that staff bring from the initial contact onward. They describe caregivers as highly skilled and deeply caring, often going above and beyond what is expected. The sentiment here is that BHHA can be a trusted ally in managing health and daily living for families, especially when the focus is on patient-centered attention, respectful communication, and thorough support for daily routines and medical needs.

Several reviews underscore the importance of reliable, responsive service. Clients repeatedly mention staff who are friendly, patient, and easy to reach when questions arise. Specific drivers and staff members become touchpoints for devotion and trust: Clement is singled out as an especially helpful driver, while another reviewer praises a driver named Jean Max for punctuality and exemplary service. Eunice is repeatedly noted for her helpfulness when interacting with customers on the phone, illustrating how timely communication can reinforce a positive experience even when in-home care is ongoing. The nurses, home health aides, and office staff receive consistent accolades for their kindness, professionalism, and dependable support, painting a portrait of BHHA as a capable and compassionate organization in many scenarios.

Yet the conversation around BHHA cannot ignore safety concerns raised by wheelchair users and families navigating complex accessibility challenges. One reviewer explicitly warns against relying on this service if you are in a wheelchair, recounting a frightening ramp experience where the ramp was steep and frightening even for a heavy electric wheelchair. The driver's attempts, a few failed efforts, and the need to back up to a curb to gain momentum created a stressful and potentially dangerous situation. Anti-tip wheels, curb negotiation, and clear, safe maneuvering are repeatedly foregrounded as essential considerations for any transport service serving mobility-impaired clients. This thread of feedback underscores that safety protocols, ramp design, and driver training in accessible transport should be a focal point for BHHA's ongoing quality improvement.

Despite the safety concerns surrounding transportation, many experiences share a common thread of admiration for the agency's broader mission and capabilities. Several reviews emphasize that BHHA is an invaluable resource with strong cultural and linguistic accessibility in the Brockton community, portraying the organization as a welcoming and inclusive provider. People describe a supportive environment where staff are not only competent but also respectful of individual backgrounds, which helps to build trust with patients and families navigating health care needs. In multiple cases, caregivers are praised for their attentiveness and for establishing a comforting presence during vulnerable moments, reinforcing the sense that BHHA can be a valuable partner in care when transportation safety and communication align with expectations.

Taken together, these reviews present a nuanced portrait of BHHA: a provider capable of delivering meaningful, high-quality in-home care and supportive, responsive customer service in many circumstances, paired with serious concerns about transportation safety and communication in some situations. The company's strengths shine in compassionate caregiving, professional conduct, and a customer-service ethos that many families rely on. At the same time, the most troubling experiences call for urgent attention to transport protocols, risk assessments, and better on-site coordination to protect patients who cannot advocate effectively for themselves. For families considering BHHA, the message appears clear: you may receive outstanding care from nurses and aides and dependable support from the office, but transportation safety and timely, respectful communication must be ensured to prevent avoidable risk and preserve trust.

This part of Brockton, Massachusetts offers convenient access to a variety of amenities for senior living. With several pharmacies nearby, including CVS and Walgreens, ensuring easy access to medications and healthcare essentials. There are also numerous dining options such as Cape Cod Cafe and Chick-Fil-A for enjoyable meals out. For medical needs, there are reputable physicians and hospitals like Signature Healthcare and Rheumatology Consultants within close proximity. Additionally, places of worship like Annunciation Greek Orthodox Church provide spiritual support. Parks like Whitman Town Park and Borderland State Park offer opportunities for outdoor recreation. Overall, this area provides a mix of essential services, entertainment options, and natural spaces that make it a desirable location for seniors looking to settle down in a vibrant community with convenient access to various amenities.

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Apothecare (1.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• Cape Cod Cafe (1.1 miles)
• Taco Bell (1.5 miles)
• McDonald's (1.6 miles)
• Chick-Fil-A (1.8 miles)
• McDonald's (1.9 miles)
• Back Bay Bagel Co. (2.9 miles)
• Ninety-Nine Restaurant & Pub (3.5 miles)

Physicians

• Outpatient Department Signature Healthcare - Brockton Hospital (1.5 miles)
• Kool Smiles (1.6 miles)
• Rheumatology Consultants (1.6 miles)
• Brockton Oral & Maxillofacial Surgery (1.6 miles)
• Signature Medical Eye Services (2.7 miles)
• Beth Israel Deaconess Healthcare Bridgewater (3.7 miles)
• Signature Healthcare Pediatrics (4 miles)

Hospitals

• Signature Health Care (1.5 miles)
• Va Medical Center-Brockton (2.1 miles)
• South Shore Hospital (7.4 miles)
• South Shore Hospital (8.2 miles)

Places of Worship

• Annunciation Greek Orthodox Church (2 miles)
• First Baptist Church (6.6 miles)

Cafes

• Marylou's News (4.3 miles)
• Honey Dew Donuts (7.8 miles)

Parks

• Whitman Town Park (4.4 miles)
• East Bridgewater Common (4.7 miles)
• Braintree Highlands Community Playground (6.3 miles)
• Borderland State Park (7.5 miles)
• Memorial Field (8.2 miles)
• Great Esker Park (9.2 miles)
• Houghton's Pond (9.6 miles)

Theaters

• Showcase Cinema de Lux Randolph (6.1 miles)
• AMC Braintree 10 (9.5 miles)

Transportation

• MBTA Braintree Station (8.8 miles)
• Canton Junction Station (8.9 miles)