3737 Courtleigh Drive, Randallstown, MD 21133
For more information about senior living options: (844) 490-3973
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Second Genesis did all that they could under the circumstances. The reviewer appreciates the staff's efforts in dealing with a very distressed individual.
The facility neglected the reviewer's grandfather by not informing them he had a UTI and letting it progress into an infection. The owner Jackie Cromer allegedly blocked their numbers so staff could not contact the patient's POAs. The EMTs were unable to contact the family because she blocked their information. Staff allegedly blinded the grandfather's eye but blamed it on Eliquis. The reviewer warned others not to send their loved ones there.The story centers on Second Genesis Eldercare, a facility located at 3737 Courtleigh Drive, and the person at its core - the owner, Jackie Cromer. The initial voice in this account paints a dark picture of neglect and miscommunication surrounding a beloved family member, the reviewer's grandfather. According to the original posting, the facility failed to inform the family that the grandfather had a urinary tract infection, allowing the condition to progress into a larger infection. The seriousness of this claim is underscored by the involvement of EMTs, who reportedly could not reach the family because the owner had blocked their contact numbers for the grandfather's power of attorney. The reviewer described a breakdown in essential family communication at a critical time, suggesting that important health updates were deliberately withheld from those closest to the patient.
The emotional weight of the allegations is palpable in the account. The reviewer described a cascade of troubling events: an infection that might have been preventable with timely information and care, and an apparent attempt to obscure lines of contact between staff and the family's designated decision-makers. The pull of the narrative is intensified by mentions of other troubling details, such as a reported injury to the grandfather that the reviewer attributes to a physical assault by someone (or something) other than a medical event, and the assertion that staff tried to deflect responsibility by blaming a blood thinner the grandfather was taking. The reviewer expressed a sense of betrayal and fear, emphasizing that the grandfather's death followed these troubling circumstances.
Amid the gravity of these claims, the account later shifts toward a different tone. In what appears to be a follow-up update, the author offers an apology and a re-evaluation of the earlier statements. The author explains that they were misinformed about the events due to the influence of a family member - their cousin - who had become paranoid and delusional. With time and new information, the author asserts that Second Genesis Eldercare had done everything possible under the circumstances. That pivot reframes the story from one of intentional neglect and obstruction to a more nuanced picture in which the facility's actions are reconsidered in light of what the author now understands about the family dynamics and the information they received.
The evolving perspective is tied to ongoing conversations and a sense of unresolved business. The author notes having waited for months to reach a resolution with the owner, Jackie Cromer, and explains that they have set a deadline - August 1, 2020 - to see if the matter can be resolved. If a satisfactory resolution is not achieved by that date, the author states an intention to publicly detail the issues more fully on the site and to share contact information for anyone seeking further information. This point illustrates a commitment to transparency, albeit contingent on how the situation unfolds by the stated deadline, rather than a confirmed closure of the dispute.
Taken together, the two parts of the narrative reveal a complex and evolving relationship between a family, a care facility, and the people who run it. The initial posting communicates deep mistrust, privacy concerns, and fears for an elderly relative's well-being, along with a belief that critical communications were deliberately blocked. The subsequent update introduces a candid self-correction: what was once believed to be straightforward negligence might instead have been the result of misperception and extreme familial distress. The thread of the story emphasizes how fragile trust can be in eldercare, and how easily assumptions can be overturned when new information comes to light. It also highlights the heavy emotional toll on families navigating complex medical needs, end-of-life care, and the often thorny dynamics of family members who disagree about what constitutes appropriate care and timely communication.
7 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Second Genesis III, a premier assisted living community located in Randallstown, MD. Our community offers a wide range of amenities and care services designed to provide our residents with a comfortable and fulfilling lifestyle.
Our spacious dining room is the perfect place for residents to enjoy delicious meals prepared by our skilled culinary team. With special attention given to dietary restrictions, we ensure that each resident's nutritional needs are met.
Each apartment in our community is fully furnished, providing residents with a comfortable and inviting space to call their own. Our housekeeping services ensure that the apartments remain clean and well-maintained.
Second Genesis III boasts a beautiful garden and outdoor space where residents can relax and enjoy the fresh air. Additionally, our Wi-Fi/high-speed internet allows residents to stay connected with loved ones and explore various online activities.
We understand the importance of maintaining an active lifestyle, which is why we offer scheduled daily activities for our residents. From engaging social events to stimulating educational programs, there is something for everyone to enjoy.
At Second Genesis III, we prioritize the well-being of our residents by providing assistance with activities of daily living, such as bathing, dressing, transfers, and medication management. Our dedicated staff also coordinates with healthcare providers to ensure that each resident's individual needs are met.
Transportation arrangement for medical appointments is another service we offer, ensuring that our residents have access to the necessary healthcare services they require. Nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals further enhance convenience for our residents.
Experience exceptional care and comfort at Second Genesis III in Randallstown. Contact us today to schedule a tour and discover how we can meet your unique needs in assisted living.
Second Genesis III is located at 3737 Courtleigh Drive, Randallstown, MD 21133 in Baltimore County, Maryland
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