Vicenza Home Health Care Svc

Pros

• Pamela was prompt and professional.
• Pamela was impressive and diligent in meeting all needs.
• Vincenza Assisted Living is well organized, and the staff is super helpful.
• The reviewer highly recommends Vincenza Assisted Living for loved ones.
• The place has improved.

Cons

• It is described as the worst home health aide encountered for the brother.
• Staff allegedly stole supplies (pull ups, gloves, cigarettes) and allowed visitors.
• A camera was installed to monitor entrants due to staff misbehavior.
• Staff clocked in and out irregularly, causing long gaps in care.
• The brother was left wet for more than 24 hours.
• The agency is disorganized and unprofessional with poor communication.

Review

There is a loud, persistent thread in the experiences shared about this home care and assisted living group: for at least some families, the arrangement has fallen far short of expectations. One family member has been in place for six years, but their account reads more like a cautionary tale than a stable, caring relationship. The core complaint centers on a pattern of theft and boundary-crossing by staff - pull-ups, gloves, and cigarettes disappearing, with strangers sometimes being invited into the home. To counter what they perceived as lax oversight, the family even resorted to installing a camera to monitor who was entering and leaving the home, a step taken not lightly but out of necessity to protect their vulnerable loved one. The result, in their view, was a staff culture that grew too comfortable with "their own" rules and routines, operating on their own clock rather than the patient's needs. The reported consequences were serious: the client, who is wheelchair-bound and unable to use the bathroom independently, was left wet for more than 24 hours at a time, a level of neglect that the reviewer frames as not just disappointing but dangerous.

The narrative extends beyond hygiene concerns into a broader critique of staffing stability and contingency planning. When staff call in sick, there is no reliable backup, leaving the client underserved and the family scrambling for coverage. The sense of instability is reinforced by the way shifts are handled: aides clock in, supposedly start their day, and then clock out hours later without visible accountability. The imputed effect of this behavior is not just inconvenience; it translates into meaningful lapses in daily care, hygiene, and dignity for a person who depends entirely on others for basic needs. The reviewer makes clear that, without the vigilance of a relative keeping tabs on the situation, the risks would likely have escalated, and their loved one would have been left to manage on his own.

There are also mixed experiences with individual staff members, suggesting that while the system can fail, it might also have redeeming moments. In one note of improvement, a staff member named Pamela is singled out as prompt, professional, and diligent in meeting the reviewer's needs. This contrast - between ongoing problems and a single, effective interaction - highlights a pattern often seen in home care: outcomes can depend heavily on the particular caregiver assigned to a given shift, and a strong, dedicated individual within the same organization can make a notable difference in the experience of care.

Communication, or the lack thereof, emerges as another consistent thread. The same reviewer reporting the issues with leaves and clocking in/out also recounts poor communication with a different provider: "Vicenza Home Health Care does not return your calls when left by answering machine." Messages to a contact named India went unanswered, underscoring a broader concern that good care hinges not just on competent aides but on responsive, reliable administrative support. Communication is framed as a fundamental business need in this field, and when it falters, the affected families feel either ignored or abandoned. The sentiment is clear: without timely and clear updates, caregivers' promises lose their value, and families must shoulder the burden of constant follow-up and second-guessing.

There is, in contrast, another positive voice within the same set of reviews, celebrating Vincenza Assisted Living as "by far the best place that I have encountered." This reviewer characterizes Vincenza as well organized and notes that the staff is "super helpful." The overall tone here is one of endorsement - an affirmation that proper structure, effective teamwork, and a responsive, compassionate staff can transform the experience of care. The praise stands in stark relief to the other accounts, illustrating that at least some facilities in this sphere can deliver what families are seeking: reliable scheduling, clear communication, and a supportive, attentive staff that treats loved ones with dignity.

Still, the collective experiences include a harsher, more blunt assessment of disorganization and unprofessionalism. One reviewer describes the administration as having "poor customer service," labeling the agency as unacceptable for healthcare work. The comment then reflects a spectrum among aides themselves - some are kind, some are harsh, some are diligent, and others are not. The inconsistency becomes particularly evident when a usual aide goes on vacation with insufficient notice; no one informs the family, leaving them in the dark, until the aide finally texted late at night to reveal the absence. The most troubling part, however, centers on a concrete lapse in care: another aide, subbing for the usual caregiver, put the client to bed fully clothed and without being changed or washed up. That kind of oversight touches on the most intimate aspects of daily care and can have lasting emotional and physical consequences for someone who relies entirely on caregivers for basic needs.

Taken together, these reviews sketch a complex landscape. Some families experience serious, even alarming gaps in safety, hygiene, and continuity of care, with systemic issues like inconsistent staffing, insufficient backup coverage, and poor administrative responsiveness aggravating the situation. Others report meaningful improvements and positive interactions with specific staff members, and at least one facility earns a strong endorsement for its organization and the helpfulness of its team. What remains clear is that patient safety and well-being in home health care and assisted living are deeply dependent not only on the hands-on competence of aides but on the reliability of scheduling, the integrity of oversight, and the responsiveness of the administration.

In the end, the stories underline a fundamental truth about home-based care: the quality a family experiences is a composite of several interdependent factors. The competence and compassion of individual aides matter a great deal, but so do the structures that support them - backup staffing, transparent communication, accountability measures, and a culture that prioritizes the client's privacy, dignity, and basic hygiene. For families navigating these services, the takeaway is to seek organizations with proven scheduling reliability, strong administrative communication, and a track record of staying attentive to the intimate daily needs of people who cannot advocate for themselves. It's a reminder that, in care, the difference between good and poor service often comes down to the presence of reliable systems as much as the presence of good intentions.

This part of Nottingham, Maryland offers a variety of amenities and conveniences for seniors looking to live in the area. There are several dining options nearby, including fast food chains like Taco Bell and McDonald's, as well as more casual dining establishments like Chick-Fil-A and Remo's of NY. Additionally, there are multiple pharmacies within a short distance, making it easy to access necessary medications. For medical care, there are several physician offices and hospitals in the vicinity, providing convenient healthcare options. In terms of recreational activities, there are cafes for socializing like Starbucks and Panera Bread, as well as theaters for entertainment such as AMC White Marsh 16. Places of worship are also readily available for those seeking spiritual fulfillment. The presence of parks like Honeygo Run Regional Park and transportation options like Martin State Airport add to the overall appeal of this area for seniors considering senior living in Nottingham.

Restaurants

• Taco Bell (0.1 miles)
• McDonald's (0.1 miles)
• Looney's Pub Perry Hall (1.7 miles)
• Chick-Fil-A (2.1 miles)
• Remo's of NY (2.4 miles)
• Chick-Fil-A (2.5 miles)
• McDonald's (2.5 miles)

Pharmacies

• Giant (0.1 miles)
• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.2 miles)
• Northern Pharmacy and Med Equipment (2.4 miles)
• Rite Aid (2.6 miles)
• Giant (2.9 miles)

Physicians

• Overlea Personal Physicians (0.8 miles)
• Patient First (2 miles)
• Katzen Eye Group (2 miles)
• Maryland Vascular Specialists (2.4 miles)
• Johns Hopkins White Marsh (2.7 miles)
• Asthma, Allergy & Sinus Center (3.4 miles)
• Pediatric Partners (3.9 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (2.9 miles)
• Starbucks (3.2 miles)
• Starbucks (5.4 miles)
• Starbucks (6.5 miles)
• Miss Shirley's Cafe, Roland Park (6.9 miles)

Hospitals

• MedStar Franklin Square Medical Center (2.3 miles)
• MedStar Good Samaritan Hospital (4.3 miles)
• Sheppard Pratt Health System (6 miles)
• GBMC (6.3 miles)
• MedStar Union Memorial Hospital (6.5 miles)
• Kennedy Krieger Institute (7 miles)
• Osler Bulding (7 miles)

Theaters

• AMC White Marsh 16 (2.4 miles)
• Cinemark Towson And Xd (5.2 miles)

Places of Worship

• St Demetrios Greek Ort (3.3 miles)
• Church of the Immaculate Conception (5.6 miles)
• Calvary Baptist Church (6.3 miles)
• Brown Memorial Woodbrook Presbyterian Church (6.3 miles)
• Church of the Nativity (7.1 miles)

Parks

• Honeygo Run Regional Park (3.4 miles)
• Cromwell Valley Park (3.4 miles)
• Rodgers Forge Tot Lot (5.8 miles)
• Eastern Regional Park (6.7 miles)
• Patterson Park (7 miles)
• Patterson Park Annex (7 miles)

Transportation

• Martin State Airport (MTN) (5.7 miles)