Brookdale Hagerstown

Pros

• Residents enjoy the friendly and caring staff at Brookdale Hagerstown, who are attentive to their needs.
• The facility is described as beautiful, clean, and well-decorated, making it a pleasant environment for residents.
• Many families appreciate the variety of activities offered, which help keep residents engaged and active.
• The dining area is noted for its welcoming atmosphere, with several residents expressing satisfaction with the meal options available.
• Families report good communication from staff regarding their loved ones’ care and activities, providing peace of mind.
• Brookdale Hagerstown is recommended by multiple reviewers as a suitable choice for families seeking quality care for their loved ones.
• Residents find enjoyment in various recreational offerings, such as music performances and arts and crafts activities.

Cons

• There has been a significant decline in cleanliness, with a rating dropping from a 5 to between 2-3 due to staff turnover.
• The meals provided are considered the worst, prompting families to bring groceries for their loved ones because the food is not satisfactory.
• After multiple incidents of theft, including valuable personal items, there was poor communication regarding investigations and missing belongings.
• The facility has seen a reduction in activities for memory care residents since the departure of the activity director, leaving residents with little to do.
• Staffing issues are frequent, with concerns about med tech availability and room assistance showing up late or not at all.
• Communication between staff and families has been inconsistent and can be lacking at times.

Review

The experience of families regarding senior living facilities, particularly Brookdale Hagerstown, has been notably mixed among residents and their loved ones. Many reviewers have shared glowing comments about the initial impressions made during tours of this facility. They highlighted its beautiful decor, cleanliness, and spacious room layouts that made a positive impact on prospective residents. The dining area was also frequently praised for its aesthetics, leading to an optimistic outlook on the community's overall atmosphere, where both residents and families felt welcomed.

However, as time went on for some residents, there appeared to be a decline in certain aspects that were initially promising. One reviewer expressed disappointment in the deterioration of meal quality over time; while they had once rated meals as acceptable, later experiences led them to give a score of only 3 out of 5. Residents mentioned that food had become dry and overly spicy, which did not meet their nutritional needs or preferences. Some family members even resorted to bringing in groceries regularly to supplement what was offered by the facility's dining services. This concern escalated when it was noted that even staff members had acknowledged dissatisfaction with the food quality.

Beyond the meals themselves, reviews indicated significant challenges in terms of activity programming for memory care residents following staffing changes within management. Several reviewers lamented the absence of organized activities after the departure of an activity director—previously touted as a strength of Brookdale Hagerstown. With many families relying on these social engagements to keep their loved ones cognitively and socially stimulated, this loss generated frustration among caregivers who valued such programs highly when considering their options.

Cleanliness and care quality also experienced fluctuations as reported by several individuals connected with current residents at Brookdale Hagerstown. Originally heralded for high standards in hygiene and resident care—often described as "very clean"—many participants noted a more recent drop due to staff turnover affecting operational consistency. Reviewers reflected that while staff were friendly and attentive at times, communication surrounding care could be inconsistent or lacking entirely during busy periods or staffing shortages.

Moreover, financial concerns became apparent through multiple reviews detailing rising costs associated with increased care requirements alongside service limitations due to inadequate staffing levels. Some reviews mentioned surprises concerning charges related to additional assistance with daily activities like bathing and dressing after hospital stays—a situation reminiscent of other facilities’ practices that families found distressing due to concerns about value for cost amid such inconsistencies.

Unfortunately, instances involving theft from residents' rooms presented another serious issue within Brookdale Hagerstown according to various accounts from family members managing loved ones inside the facility. Multiple cases were raised where valuables went missing—and though investigations were promised—they reportedly lacked proper follow-through or resolution efforts from management’s end afterwards. Given these sentiments shared across numerous reviews showcasing both commendations and criticisms alike regarding different facets of life at Brookdale Hagerstown—a nuanced picture emerged revealing vital areas for improvement alongside moments worth celebrating within its community atmosphere.

Despite several critiques regarding specific experiences at Brookdale Hagerstown—with aspects ranging from nutrition offerings downfalls up until issues surrounding safety—the presence of caring staff members consistently brought forth appreciation toward this senior living arrangement echoed throughout multiple testimonials creating an intricate web balancing hopefulness against legitimate concerns held by those who entrusted their loved ones’ well-being there amidst ongoing challenges faced day-to-day amid transitional changes widely discussed across varying threads amongst reviewers navigating similar paths together seeking comfort alongside uncertainty throughout memories crafted along life’s journey lived out collectively over time spent residing together under one roof.

This part of Hagerstown, Maryland, offers a convenient and accessible location for senior living. With several physicians, pharmacies, and hospitals within close proximity, residents have easy access to healthcare services. There are also various dining options nearby including Schula's Grill & Crab House and Rocky's New York Pizza for enjoyable meals. Additionally, places of worship like the Church of Jesus Christ of Latter Day Saints provide spiritual support for seniors. The nearby parks such as Hagerstown Fairgrounds and Hagerstown City Park offer opportunities for outdoor recreation and relaxation. Overall, this area presents a well-rounded community with essential amenities for seniors to enjoy a comfortable and fulfilling lifestyle.

Physicians

• Dr Teunis (0.1 miles)
• Meritus Internal Medicine Robinwood (0.5 miles)
• Digestive Disorders Consultants (0.5 miles)
• Pastrana Gutierrez Laura Comprehensive Neurology Services Pa Hagerstown (0.5 miles)
• Robinwood Surgery Center (0.5 miles)
• Women's Specialty Associates (0.5 miles)
• Antietam Neurology Center (0.5 miles)

Pharmacies

• Epic Pharmacies (0.2 miles)
• Walgreens (0.6 miles)
• Walgreens (1.2 miles)
• Martin's (1.2 miles)
• Harold Collier (2.5 miles)
• Express Pharmacy - Professional Pharmacy Services (2.5 miles)
• Epic Pharmacies (2.5 miles)

Restaurants

• Schula's Grill & Crab House (0.2 miles)
• Rocky's New York Pizza (0.4 miles)
• Denny's (1.1 miles)
• McDonald's (1.2 miles)
• Pizza Hut (1.3 miles)
• Popeyes Louisiana Kitchen (1.3 miles)
• Stadium Tavern (2.3 miles)

Hospitals

• Meritus Health (0.6 miles)
• Davita Hagerstown Dialysis (1.6 miles)
• Washington County Hospital (2.5 miles)
• Western Maryland Hospital Center (3.8 miles)
• Maryland Department of Health & Mental Hygiene (3.8 miles)
• Western MD State Hospital (3.8 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.1 miles)
• St Joseph Catholic Church (4.4 miles)

Parks

• Hagerstown Fairgrounds (2.5 miles)
• Hagerstown City Park (3.2 miles)
• Woodland Way Park (3.2 miles)
• Doubs Woods Park (3.4 miles)

Cafes

• Rik's Cafe (3.2 miles)
• Free Range Cafe (3.4 miles)

Theaters

• Leitersburg Cinemas (4.3 miles)